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Questions and Answers
What is the first step of activation after the customer initiates the order to BMC?
What is the first step of activation after the customer initiates the order to BMC?
- Receiving Email services and FTP details
- Creating a ticket to enable the Quiet and Admin-only mode
- Provisioning the required systems with BMC Helix products (correct)
- Performing BMC Helix installations for the BMC Helix Innovation Suite
What does the customer team need to do after receiving Email services and FTP details?
What does the customer team need to do after receiving Email services and FTP details?
- Initiate the order to BMC for activation
- Create a ticket to enable the Quiet and Admin-only mode (correct)
- Provision the required systems with BMC Helix products
- Perform BMC Helix installations for the BMC Helix Innovation Suite
When does the BMC team perform BMC Helix installations for the BMC Helix Innovation Suite?
When does the BMC team perform BMC Helix installations for the BMC Helix Innovation Suite?
- Simultaneously with provisioning the required systems
- Before provisioning the required systems
- At the initiation of order by the customer
- After activating the required systems (correct)
What is involved in the first step of activation?
What is involved in the first step of activation?
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