BM1708 Understanding Quality Quiz

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What is the seat of the stool analogy in relation to total quality?

Customer focus (correct)

Statistical process control

Employee empowerment

Process improvement

What is one of the legs of the total quality philosophy?

Product defects

Customer complaints

Employee resistance

Measures (correct)

What does the total quality perspective focus on in terms of employees?

Ignoring product quality

Following orders passively

Resisting change

Thinking and making recommendations (correct)

Which view of quality focuses on continual improvement during product development?

Total quality perspective Signup and view all the answers

What is emphasized in total quality philosophy regarding the concept of "good enough"?

"Good enough" is never good enough Signup and view all the answers

Which element is NOT part of the three legs in the total quality philosophy mentioned in the text?

Customer satisfaction Signup and view all the answers

What was Crosby best known for advocating in terms of quality management?

Zero-defects management Signup and view all the answers

What is one common error organizations commit when implementing total quality management according to the text?

Outsourcing responsibility to experts Signup and view all the answers

What must managers do in terms of delegation to ensure employee accountability?

Empower employees through delegation Signup and view all the answers

What is highlighted as a requirement before forming teams to ensure success according to the text?

Training supervisors to be good coaches Signup and view all the answers

What is the standard of excellence of a product or service referred to as?

Quality Signup and view all the answers

What should managers do before developing quality initiatives, as per the text?

Conduct a planning phase for integration Signup and view all the answers

What is the focus of the total quality approach?

Continual improvement of people, processes, products, and environments Signup and view all the answers

What is emphasized as crucial for quality initiatives according to the text?

Integrating initiatives with various departments Signup and view all the answers

Which criteria are commonly used to judge the quality of a restaurant according to the text?

Service, response time, food preparation Signup and view all the answers

What does total quality approach encompass beyond the basic attributes of service, response time, and environment?

Quality of people and quality of processes Signup and view all the answers

What can be achieved when the total quality concept is effectively applied?

Organizational excellence, superior value, and global competitiveness Signup and view all the answers

What is a target for continual improvement in the total quality approach?

Anything and everything that affects quality Signup and view all the answers

What does TQM stand for?

Total Quality Management Signup and view all the answers

Which book provides an essential resource guide and resource gateway on managing quality?

Managing Quality: An Essential Resource Guide and Resource Gateway Signup and view all the answers

What is the Pareto Principle also known as?

80-20 Rule Signup and view all the answers

Which certification is related to Six Sigma?

Black Belt Certification Signup and view all the answers

In which city is the book 'Operations Management: Sustainability and Supply Chain Management' published?

New York Signup and view all the answers

'Freedom Through Control Processes and Work Methods Should Be Controlled By' is a document retrieved from:

Course Hero Signup and view all the answers

What is the main focus of continual process improvement?

Improving the quality of products or services Signup and view all the answers

What is the significance of education and training in total quality?

It improves people on a continual basis Signup and view all the answers

What does 'Unity of Purpose' mean in a total quality organization?

Promoting collaboration among employees Signup and view all the answers

Why is employee involvement important according to the text?

To promote ownership of decisions Signup and view all the answers

What does 'Freedom through Control' emphasize in total quality organizations?

Humans should control processes and work methods Signup and view all the answers

How does 'Empowerment' differ from simply involving employees?

Empowerment gives employees a real voice and decision-making power Signup and view all the answers