Podcast
Questions and Answers
What is the seat of the stool analogy in relation to total quality?
What is the seat of the stool analogy in relation to total quality?
- Customer focus (correct)
- Statistical process control
- Employee empowerment
- Process improvement
What is one of the legs of the total quality philosophy?
What is one of the legs of the total quality philosophy?
- Product defects
- Customer complaints
- Employee resistance
- Measures (correct)
What does the total quality perspective focus on in terms of employees?
What does the total quality perspective focus on in terms of employees?
- Ignoring product quality
- Following orders passively
- Resisting change
- Thinking and making recommendations (correct)
Which view of quality focuses on continual improvement during product development?
Which view of quality focuses on continual improvement during product development?
What is emphasized in total quality philosophy regarding the concept of "good enough"?
What is emphasized in total quality philosophy regarding the concept of "good enough"?
Which element is NOT part of the three legs in the total quality philosophy mentioned in the text?
Which element is NOT part of the three legs in the total quality philosophy mentioned in the text?
What was Crosby best known for advocating in terms of quality management?
What was Crosby best known for advocating in terms of quality management?
What is one common error organizations commit when implementing total quality management according to the text?
What is one common error organizations commit when implementing total quality management according to the text?
What must managers do in terms of delegation to ensure employee accountability?
What must managers do in terms of delegation to ensure employee accountability?
What is highlighted as a requirement before forming teams to ensure success according to the text?
What is highlighted as a requirement before forming teams to ensure success according to the text?
What is the standard of excellence of a product or service referred to as?
What is the standard of excellence of a product or service referred to as?
What should managers do before developing quality initiatives, as per the text?
What should managers do before developing quality initiatives, as per the text?
What is the focus of the total quality approach?
What is the focus of the total quality approach?
What is emphasized as crucial for quality initiatives according to the text?
What is emphasized as crucial for quality initiatives according to the text?
Which criteria are commonly used to judge the quality of a restaurant according to the text?
Which criteria are commonly used to judge the quality of a restaurant according to the text?
What does total quality approach encompass beyond the basic attributes of service, response time, and environment?
What does total quality approach encompass beyond the basic attributes of service, response time, and environment?
What can be achieved when the total quality concept is effectively applied?
What can be achieved when the total quality concept is effectively applied?
What is a target for continual improvement in the total quality approach?
What is a target for continual improvement in the total quality approach?
What does TQM stand for?
What does TQM stand for?
Which book provides an essential resource guide and resource gateway on managing quality?
Which book provides an essential resource guide and resource gateway on managing quality?
What is the Pareto Principle also known as?
What is the Pareto Principle also known as?
Which certification is related to Six Sigma?
Which certification is related to Six Sigma?
In which city is the book 'Operations Management: Sustainability and Supply Chain Management' published?
In which city is the book 'Operations Management: Sustainability and Supply Chain Management' published?
'Freedom Through Control Processes and Work Methods Should Be Controlled By' is a document retrieved from:
'Freedom Through Control Processes and Work Methods Should Be Controlled By' is a document retrieved from:
What is the main focus of continual process improvement?
What is the main focus of continual process improvement?
What is the significance of education and training in total quality?
What is the significance of education and training in total quality?
What does 'Unity of Purpose' mean in a total quality organization?
What does 'Unity of Purpose' mean in a total quality organization?
Why is employee involvement important according to the text?
Why is employee involvement important according to the text?
What does 'Freedom through Control' emphasize in total quality organizations?
What does 'Freedom through Control' emphasize in total quality organizations?
How does 'Empowerment' differ from simply involving employees?
How does 'Empowerment' differ from simply involving employees?
