Billing Procedures and Account Status Quiz

Study Notes

Account Status

Past due accounts must be marked as "DISCONNECTED" in the Billing System.
Accounts overdue for more than one month are strictly prohibited.
Past-due accounts can be marked "ACTIVE" only with a General Manager-approved promissory note.
Accounts pending promissory notes are removed from the Disconnection Schedule.

Promissory Notes

The Consumer Accounts Division (CAD) processes promissory note requests for large consumers (LGU, schools, commercial, and industrial).
District Offices handle promissory note requests for residential consumers.

Statement of Accounts

All past-due Statements of Accounts (SOA) must show the "TOTAL AMOUNT DUE," including the current amount due and the outstanding balance.

Disconnection Procedures

Accounts subject to disconnection must be disconnected within one billing period, from Tuesday to Thursday.
Disconnections must follow a specific timeline:
- 8am to 9am: Travel to disconnection route
- 9am to 3pm: Disconnection activities
- 3pm to 4pm: Travel to office
- 4pm to 5pm: Preparation of the report
Reconnections must be done within 24 hours of payment.
If the 48-hour disconnection deadline falls on a Friday, the disconnection is made on Tuesday, but tagged as "disconnected" in the system.
There are no 48-hour deadlines on weekends or holidays.

Collection Procedures

Collections at the Main Office and District Offices are conducted from Monday to Friday.

Meter Readings

If there's a zero reading but an occupant or a defective meter, the Meter Reader implements an average reading based on the last three months' consumption.
Defective kWh meters must be replaced within a month or before the next billing period.
Meter Readers do not bill consumers for new connections where the kWh meter is uninstalled.
Meter Readers must prepare an Incident Report for unbilled new connections.
Meter Readers are responsible for replacing all previously reported defective meters and reporting kWh meters not installed according to standard location or height to the ASD.
The CWDO issues service memos for relocation.
The SOTG Committee verifies if big loads consumers in the unbilled list are still active or disconnected.
The Billing and Meter Reading Section sanitizes unbilled consumers and coordinates with ICT.
Meter readers must include remarks on unbilled accounts, including accounts without comments.
A notice is sent to the meter reader and dispatcher if a consumer is unbilled for no justifiable reason.
Dispatchers and team leaders monitor the accomplishments of the meter readers.
Disconnected accounts for more than six months are reported/endorsed to ASD for removal of the kWh meter.

Payment Procedures

After a downpayment, apprehended consumers can settle payments through a promissory note issued by the CAD, subject to GM approval for amounts exceeding 30,000.
The SOTG Committee must submit a monthly summary report to the GM.

Description

Test your knowledge on billing procedures, account statuses, and the handling of promissory notes in this quiz. Learn the disconnection timelines and proper account management techniques for various consumer types. Ideal for those involved in billing or account management.