Questions and Answers
What must a student do when submitting an Award Change Request that results in a balance owed to SNHU?
When is the first communication sent to students with a past due balance?
Day 25
PERC Codes/Holds are used by Credit & Collections to manage ______.
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When should a student be transferred to Credit & Collections?
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Students can pay a past due balance using financial aid if their account has been written off.
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BankMobile will return funds to SNHU after ______ days if the check is uncashed.
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Match the PERC Codes with their descriptions:
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What is required for a Deferred Tuition Plan?
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What should be entered on the PayerID/Name line for employer payments?
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What happens to a student's balance at the end of the fiscal year?
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What does the end date listed indicate regarding TMS payments?
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What should you refer to for verification of final TMS payments?
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A student can still be enrolled in TMS if their plan was cancelled for delinquency before the actual end date.
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What happens to the end date if a student is cancelled early from their TMS plan?
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Which screen should be referenced for all correspondence with students and financial holds?
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Who can enroll in TMS?
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What is the TMS phone number for student information?
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What can be done to adjust a student's budget in TMS?
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When are refunds sent back to the TMS payer?
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What creates a Financial Hold on a student's account?
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What should be checked if a payment is posted directly to SNHU instead of TMS?
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Who should be notified if a TMS payment is made directly at school?
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Study Notes
Billing and Account Management at SNHU
- Students may see a $0 balance but still need to process payments for award changes; payment can be made via the regular channels.
- Award Change Requests resulting in a balance will prompt communications from Student Financial Services (SFS).
- Payments must be made within 14 days of the request for it to be processed; otherwise, the request is nullified.
- Notification to Accounts Receivable (A/R) is required after payment processing to apply a NORD (No Refund) code.
Contact Information for A/R and Payment Processing
- General A/R inquiries can be directed to [email protected].
- Specific contacts include:
- Donna Petterson for credit card and paper check refunds.
- Carmen Perron for expiring checks and term transfers.
- Maria Bleiler for billing inquiries.
- Dedicated emails exist for various processes such as application fee refunds and missing payments.
Credit and Collections Process
- Students with past-due balances receive a series of escalating communications starting on Day 25 and culminating on Day 100.
- Communication directs students to contact SFS or Credit and Collections as appropriate.
- All communications are sent via [email protected] to both SNHU and personal emails.
PERC Holds and Codes
- Various PERC codes identify specific holds related to financial issues, such as budget plans and financial holds for overdue accounts.
- Holds may restrict student actions like registration until balances are resolved.
Transfers to Credit and Collections
- Appropriate to transfer students to Credit & Collections for payment plans, collections banners, or financial holds on accounts.
- Payment options are available through Credit & Collections for students with outstanding balances.
Account Write-Offs
- Accounts may be written off without a collections banner; this process can take several weeks.
- A $0 balance with a write-off noted may still permit the reversal of charges and initiation of a payment plan, but prompt action is required.
Re-enrollment After Payment
- Students who satisfy overdue balances can regain access to registration; however, payment methods must be confirmed each term.
- The FWO (Former Write Off) hold remains until payment methods are checked and cleared.
Uncashed BankMobile Checks
- Paper checks are mailed 21 days post-fund transfer; if uncashed for 90 days, funds revert to SNHU.
- Regular outreach occurs for uncashed checks with options for students to request reissuance before funds expire.
PERC Codes Summary
- PERC codes categorize various statuses, including financial holds (FH), write-offs (WO), and other academic or operational holds.
- Each code has specific implications for student account management and financial aid eligibility.
Employer Payments
- Employers making payments must be marked as "Employer" in the payment entry to avoid refunds going back to the employer instead of the student.
- Employer checks are refunded directly to students as their responsibility to repay employers.
Deferred Tuition Plans
- Students using deferred tuition must submit a contract and credit card information; non-compliance may affect registration eligibility.
- Notifications are sent prior to card charges, with declines needing resolution within a specified timeframe.
Handling Prior-Year Charges
- SNHU allows transfers from current award years to previous ones but restricts amounts to under $200.
- Compliance with federal regulations is critical to manage student funding effectively.
Third Party vs. Sponsorship Billing
- Third Party Billing involves direct invoicing to employers, requiring signed documentation; otherwise, the charge remains on student accounts.
- Sponsorship Billing ensures immediate removal of the charge from the student's account once payment is confirmed.
Fiscal Year Credit Management
- Credit balances cannot be carried over across fiscal years; actions must be taken to resolve balances before annual transitions occur.
Viewing TMS Information
- TMS worksheets are accessible in Image Now and ARAC, detailing payment plans and balances due.
- It's essential to verify the most recent worksheets for accuracy as changes occur frequently.### TMS Payment and Enrollment Information
- The end date on the TMS account indicates the final scheduled payment but does not confirm if that payment was completed.
- Verification of payment status can be checked via Misc.Line 4 in the ARAC screen or the TMS website.
- If a student cancels their plan or is cancelled by TMS due to delinquency, the end date updates automatically.
- An early end date signifies that the student is no longer enrolled in the payment plan.
TMS Enrollment Eligibility
- All Day, Grad (including MFA), or CfA students can enroll in TMS.
- Students must resolve any past due balances before enrolling.
- A TMS plan should not be utilized to address past due balances.
TMS Contact Information
- For student inquiries regarding TMS, the phone number is 1-800-722-4867.
- Enrollment for Day or Grad (including MFA) students can be handled online at the TMS website.
Budget Adjustments
- Students or payers can contact TMS or Jaime Vigeant for budget adjustments to address any discrepancies in amounts owed to SNHU.
TMS Holds and Refunds
- Refunds are typically returned to the TMS payer only after the TMS contract concludes at the end of the term.
- To avoid unnecessary refunds, TMS budgets are adjusted based on actual balances upon approval.
- A Financial Hold is placed on accounts with balances exceeding $1,000 per term, preventing registration for subsequent terms until resolved.
- Students must either reduce their balance below $1,000 or increase their TMS budget to lift the hold.
TMS Payments Made to SNHU
- Payments made directly to SNHU are often misreported by students, leading to confusion regarding TMS account statuses.
- To clarify payment sources, verify the TMS account on the TMS website for any delinquency notifications.
- Notify Jaime Vigeant if a TMS payment has been mistakenly recorded at SNHU so she can assist in accurately posting the payment to the TMS account.
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Test your knowledge on billing procedures at SNHU with these flashcards. Understand key terms and processes related to student accounts and award changes. Perfect for current students and those new to the SNHU billing system.
