Podcast
Questions and Answers
Why is consistent, high-quality customer service essential for survival in organizations?
Why is consistent, high-quality customer service essential for survival in organizations?
- To attract new customers
- To reduce the need for marketing efforts
- To ensure success in a competitive environment (correct)
- To increase employee satisfaction
What is a key responsibility of managers in delivering high-quality customer service?
What is a key responsibility of managers in delivering high-quality customer service?
- Ensuring employee satisfaction
- Maintaining high profits
- Employee training on marketing strategies
- Implementing customer-focused initiatives (correct)
How have organizations' views on customer focus shifted recently?
How have organizations' views on customer focus shifted recently?
- From neglecting the importance of customer satisfaction (correct)
- From being solely the responsibility of managers
- From being unrelated to employee behaviors
- From depending solely on marketing efforts
What factor is reshaping and redefining management according to the text?
What factor is reshaping and redefining management according to the text?
What are the three common characteristics that all organizations share, as described in the text?
What are the three common characteristics that all organizations share, as described in the text?
Why is it important to study management according to the text?
Why is it important to study management according to the text?
What is a deliberate collection of people brought together to accomplish a specific purpose called?
What is a deliberate collection of people brought together to accomplish a specific purpose called?
Which of the following factors reshapes and redefines management, as mentioned in the text?
Which of the following factors reshapes and redefines management, as mentioned in the text?
What is one key characteristic of employees in a customer-responsive organization according to the text?
What is one key characteristic of employees in a customer-responsive organization according to the text?
Why is innovation important for managers?
Why is innovation important for managers?
In the context of social media, what does 'connecting with customers' refer to?
In the context of social media, what does 'connecting with customers' refer to?
What does 'Sustainability' mean in the context of a manager's job responsibilities?
What does 'Sustainability' mean in the context of a manager's job responsibilities?
