12 Questions
Why is consistent, high-quality customer service essential for survival in organizations?
To ensure success in a competitive environment
What is a key responsibility of managers in delivering high-quality customer service?
Implementing customer-focused initiatives
How have organizations' views on customer focus shifted recently?
From neglecting the importance of customer satisfaction
What factor is reshaping and redefining management according to the text?
Technological advancements
What are the three common characteristics that all organizations share, as described in the text?
Goals, people, and structure
Why is it important to study management according to the text?
To gain key employability skills applicable in various careers
What is a deliberate collection of people brought together to accomplish a specific purpose called?
Organization
Which of the following factors reshapes and redefines management, as mentioned in the text?
Technological advancements
What is one key characteristic of employees in a customer-responsive organization according to the text?
Prompt in responding to customer needs
Why is innovation important for managers?
It means exploring new territory and taking risks
In the context of social media, what does 'connecting with customers' refer to?
Establishing and maintaining communication with customers
What does 'Sustainability' mean in the context of a manager's job responsibilities?
Integrating economic, environmental, and social opportunities into business strategies
Test your knowledge on the benefits of studying management, including manager skills and responsibilities, organizational functioning, and workplace behavior. Explore the importance of understanding managerial roles in organizations.
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