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Benefits of Studying Management Quiz

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Questions and Answers

Why is consistent, high-quality customer service essential for survival in organizations?

To attract new customers

To reduce the need for marketing efforts

To ensure success in a competitive environment (correct)

To increase employee satisfaction

What is a key responsibility of managers in delivering high-quality customer service?

Ensuring employee satisfaction

Maintaining high profits

Employee training on marketing strategies

Implementing customer-focused initiatives (correct)

How have organizations' views on customer focus shifted recently?

From neglecting the importance of customer satisfaction (correct)

From being solely the responsibility of managers

From being unrelated to employee behaviors

From depending solely on marketing efforts

What factor is reshaping and redefining management according to the text?

Technological advancements Signup and view all the answers

What are the three common characteristics that all organizations share, as described in the text?

Goals, people, and structure Signup and view all the answers

Why is it important to study management according to the text?

To gain key employability skills applicable in various careers Signup and view all the answers

What is a deliberate collection of people brought together to accomplish a specific purpose called?

Organization Signup and view all the answers

Which of the following factors reshapes and redefines management, as mentioned in the text?

Technological advancements Signup and view all the answers

What is one key characteristic of employees in a customer-responsive organization according to the text?

Prompt in responding to customer needs Signup and view all the answers

Why is innovation important for managers?

It means exploring new territory and taking risks Signup and view all the answers

In the context of social media, what does 'connecting with customers' refer to?

Establishing and maintaining communication with customers Signup and view all the answers

What does 'Sustainability' mean in the context of a manager's job responsibilities?

Integrating economic, environmental, and social opportunities into business strategies Signup and view all the answers