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Questions and Answers
What type of power is based on one's position within an organization?
What type of power is based on one's position within an organization?
Formal Power
What type of power is based on the unique characteristics of an individual?
What type of power is based on the unique characteristics of an individual?
Personal Power
What is the process called when someone is trying to influence the thoughts, behaviors, and feelings of another person?
What is the process called when someone is trying to influence the thoughts, behaviors, and feelings of another person?
Influence
What type of power is described as the right to influence another person?
What type of power is described as the right to influence another person?
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What is the term for the range in which attempts to influence a person will be perceived as legitimate and acted upon without much thought?
What is the term for the range in which attempts to influence a person will be perceived as legitimate and acted upon without much thought?
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Who coined the term "Bases of Power"
Who coined the term "Bases of Power"
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What is the term for the power to allocate resources?
What is the term for the power to allocate resources?
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What is the term for the power to give punishments?
What is the term for the power to give punishments?
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What is the term for the power derived from one's job status?
What is the term for the power derived from one's job status?
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What is the term for the power derived from one's knowledge or expertise?
What is the term for the power derived from one's knowledge or expertise?
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What is the term for the power derived from one's likability or charisma?
What is the term for the power derived from one's likability or charisma?
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What is the term for the power that arises from one group controlling a resource valued by another group?
What is the term for the power that arises from one group controlling a resource valued by another group?
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What is the term for activities that other groups depend on to accomplish their tasks?
What is the term for activities that other groups depend on to accomplish their tasks?
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What is the term for the power derived from access to and control over important information?
What is the term for the power derived from access to and control over important information?
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What is the term for power that is used for personal gain?
What is the term for power that is used for personal gain?
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What is the term for power used to create motivation or accomplish group goals?
What is the term for power used to create motivation or accomplish group goals?
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What are the three symbols of powerlessness identified by Kanter?
What are the three symbols of powerlessness identified by Kanter?
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What are the three symbols of power identified by Korda?
What are the three symbols of power identified by Korda?
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What is the term for influence tactic that uses demands, threats, or intimidation?
What is the term for influence tactic that uses demands, threats, or intimidation?
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What is the term for influence tactic that makes an explicit or implicit promise to provide rewards or benefits?
What is the term for influence tactic that makes an explicit or implicit promise to provide rewards or benefits?
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What is the term for influence tactic that seeks to persuade someone that a request is supported by higher management?
What is the term for influence tactic that seeks to persuade someone that a request is supported by higher management?
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What is the term for influence tactic that involves seeking the support of others to persuade someone?
What is the term for influence tactic that involves seeking the support of others to persuade someone?
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What is the term for influence tactic that involves getting someone in a good mood before asking them to do something?
What is the term for influence tactic that involves getting someone in a good mood before asking them to do something?
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What is the term for influence tactic that uses logical arguments and factual evidence to persuade someone?
What is the term for influence tactic that uses logical arguments and factual evidence to persuade someone?
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What is the term for influence tactic that makes an emotional appeal to arouse enthusiasm or commitment?
What is the term for influence tactic that makes an emotional appeal to arouse enthusiasm or commitment?
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What is the term for influence tactic that involves seeking participation in making a decision or implementing a strategy?
What is the term for influence tactic that involves seeking participation in making a decision or implementing a strategy?
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What is the first step to winning friends and influencing people?
What is the first step to winning friends and influencing people?
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What is the second step to winning friends and influencing people?
What is the second step to winning friends and influencing people?
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What are the six principles of influence identified by Cialdini?
What are the six principles of influence identified by Cialdini?
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What is the term for a person described as outgoing, energetic, and likeable, who naturally draws others?
What is the term for a person described as outgoing, energetic, and likeable, who naturally draws others?
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What is the term for the ability to get things done outside of organizational by laws, through social astuteness, interpersonal influence, networking ability, and sincerity?
What is the term for the ability to get things done outside of organizational by laws, through social astuteness, interpersonal influence, networking ability, and sincerity?
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Study Notes
Formal Power
- Based on organizational position
- Example: Manager, job title grants decision-making power
Personal Power
- Based on individual characteristics
- Example: Co-worker skilled in specific software, others seek their help.
- It's not tied to job title
Using Power
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Influence: Affecting thoughts, behaviors, and feelings of others
-
Example: Friend's excitement influencing your interest in a hobby.
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Authority: Right to influence another person.
-
Example: Manager telling team to follow directions
Zone of Indifference
- Range where influence attempts are perceived as legitimate.
- Example: Students submitting homework as a routine task.
Bases of Power (French Raven, 1960)
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Reward Power: Power in allocating resources
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Example: Project manager decides tasks and resources.
-
Coercive Power: Power in punishment
-
Example: Coach benching a player for rule-breaking
Legitimate Power
- Power derived from job status
- Example: School principal setting rules for students and teachers
Expert Power
- Power resulting from intelligence and knowledge
- Example: Doctor making medical decisions based on expertise
Referent Power
- Power gained from likeability and admiration
- Example: Popular team members influencing others
Intergroup Source of Power
- Control of critical resources by one group desired by another
- Example: Company controlling rare metals
Strategic Contingencies
- Activities other groups depend on
- Example: Firefighters in critical situations
Factors Contributing to Strategic Contingencies
- Ability to handle uncertainty
- Centrality (importance to the organization)
- Non-substitutability
Information Power
- Access and control over important information
- Example: Student having all the answers to a test
Personal Power
- Power used for personal gain
- Example: Coworker taking credit for others' ideas
Social Power
- Power to create motivation and accomplish group goals.
- Example: A leader rallying others
Kanter's Symbols of Powerlessness
- Overly close supervision
- Inflexible adherence to rules
- Tendency to do work themselves rather than training others
Korda's Symbols of Power
- Office furniture
- Time power
- Standing by
Types of Influence Tactics
- Pressure: Demand, threats, or intimidation to comply
- Exchange: Promise of rewards for compliance
- Upward Appeal: Seeking higher management approval
- Coalition: Using support of others to influence
- Ingratiation: Building rapport before making a request
- Rational Persuasion: Logical arguments and factual evidence
- Inspirational Appeals: Appealing to values and emotions
- Consultation: Involving others in decision-making
How to Win Friends and Influence People
- Avoid harmful criticism
- Increase likeability in others
- Winning others to your side
- Be a leader
###How to increase influence
- Build connections
- Listen before persuading
- Mind body language
- Develop expertise
- Give what others want
Cialdini's Principles of Influence (6)
- Reciprocity (returning favors)
- Liking (interacting with like-minded people)
- Authority (trust in expertise)
- Commitment/Consistency (maintaining integrity)
Scarcity
- Perceived limited availability increases value and desirability
Social Validation
- Following the lead of similar others
Charismatic Person
- Outgoing, energetic, and likeable person influencing others
Political Skill
- Getting things done outside of organizational rules
- Social astuteness (+interpersonal influence)
- Networking ability
- Sincerity
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Description
This quiz explores the different types of power within organizations, including formal and personal power. It covers concepts such as influence, authority, and the various bases of power as identified by French and Raven. Test your understanding of how power dynamics play a role in decision-making and relationships in the workplace.
