Questions and Answers
What is an example of a phrase that can lead to invalidation and shutdown?
Why is it important for volunteers to maintain optimal mental wellbeing?
What is a sign of burnout in volunteers?
What is an example of a question that demonstrates active listening and empathy?
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What should a volunteer do if they're feeling burned out?
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Why is it important to avoid giving unsolicited advice?
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What is the main goal of building rapport and trust with Jamati Members?
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What is a benefit of bridging Jamati Members to resources?
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What is likely to happen if Saba continues to feel frustrated and resentful towards mother without seeking support?
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What is the primary concern for Saba at this point?
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What can the case manager do to support Saba?
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Why is it essential for Saba to set appropriate emotional boundaries?
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What can be inferred about the change process from the given content?
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What is the importance of having hope and faith in the change process?
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Why is it crucial for Saba to have validation and support for her experiences?
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What role can the case manager play in supporting Saba?
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What is a key element of the eCPR approach in Crisis Intervention?
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Which of the following best illustrates the concept of 'Building Rapport and Trust' in mental health cases?
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How can a Case Manager best promote help-seeking behaviors?
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What should a Case Manager be aware of regarding their own mental wellbeing?
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Which aspect of eCPR focuses specifically on revitalizing a person's sense of community?
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In the context of active listening, what is the importance of naming the emotion someone is experiencing?
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What is an effective way to create emotional boundaries while providing support?
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The concept of 'Empower' in eCPR includes which of the following components?
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Study Notes
Barriers to Connecting
- Common phrases that can prevent genuine connection and empathy include: "Don't be sad. Everything will be ok," which can lead to invalidation, and "Let's get right to the problem!" which lacks empathy.
- Entering problem-solving mode immediately can make the individual feel weak and disempowered.
- Giving unsolicited advice can come across as parental and dismissive.
Bridging to Resources/Keeping Conversation Open
- Asking open-ended questions can help individuals feel heard and understood, such as: "How can I be supportive to you?" or "What do you know about ACCESS/SSN?"
- Showing genuine interest and empathy can help build trust and facilitate open conversation.
Compassion Fatigue
- Compassion fatigue is a real phenomenon that can occur when supporting vulnerable individuals.
- Signs of burnout include anger towards Jamati Members and feeling reluctant to engage with them.
- It is essential to prioritize self-care and seek consultation with a case manager to address burnout and maintain optimal mental wellbeing.
Mental Health 101
Objectives
- Understand the difference between mental wellbeing and mental illness.
- Develop a helpful mindset and set of skills (eCPR) when interacting with emotionally struggling individuals.
- Learn how to promote help-seeking behaviors.
- Recognize the importance of one's own mental wellbeing in their role as a Case Manager.
What is Mental Illness?
- A diagnosable condition that affects thinking, mood, and behavior, impairing personal, occupational, and social functioning.
Why is Mental Health Important?
- Mental health is crucial for overall wellbeing and functioning.
eCPR (Emotional Cardiopulmonary Resuscitation)
- A practice that assists individuals in emotional crises through validation, empowerment, and revitalization.
- The three elements of eCPR:
- C = Connect with Compassion and open line of communication by validating emotions.
- P = emPower individuals to experience passion, purpose, and participation in planning.
- R = Revitalize one's sense of belonging in the community.
Examples of Compassion
- Validating emotions and normalizing feelings can help individuals feel heard, such as: "What you're feeling makes complete sense, and crying is natural."
Case Study: Saba's Experience
- Saba is experiencing compassion fatigue and frustration while working with a family struggling with mental health issues.
- Her next steps should include seeking validation and support for her own experiences, recognizing that change is a long process, and having faith in the individual's process of change.
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Description
Explore common barriers to connecting with loved ones, including invalidation and shutdown, and learn how to respond with empathy.