Barriers to Connecting in Relationships
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Questions and Answers

What is an example of a phrase that can lead to invalidation and shutdown?

  • Don't be sad. Everything will be ok. (correct)
  • How can I be supportive to you?
  • Let me connect with someone who may be able to come up with better answer/more information.
  • What do you know about ACCESS/SSN?
  • Why is it important for volunteers to maintain optimal mental wellbeing?

  • So they can support Jamat adequately. (correct)
  • So they can handle multiple cases at once.
  • So they can get a promotion.
  • So they can work with more Jamati Members simultaneously.
  • What is a sign of burnout in volunteers?

  • Feeling motivated to take on more cases.
  • Feeling disconnected from their case manager.
  • Anger at the Jamati Member and not wanting to engage with them. (correct)
  • Feeling happy and energized all the time.
  • What is an example of a question that demonstrates active listening and empathy?

    <p>How can I help you in the process?</p> Signup and view all the answers

    What should a volunteer do if they're feeling burned out?

    <p>Talk to their case manager and seek support.</p> Signup and view all the answers

    Why is it important to avoid giving unsolicited advice?

    <p>It can lead to feelings of disempowerment.</p> Signup and view all the answers

    What is the main goal of building rapport and trust with Jamati Members?

    <p>To empower them to make their own decisions.</p> Signup and view all the answers

    What is a benefit of bridging Jamati Members to resources?

    <p>It provides the Jamati Member with more options.</p> Signup and view all the answers

    What is likely to happen if Saba continues to feel frustrated and resentful towards mother without seeking support?

    <p>Saba's feelings of frustration and resentment may lead to burnout and decreased ability to support mother.</p> Signup and view all the answers

    What is the primary concern for Saba at this point?

    <p>Saba's own feelings of frustration and resentment.</p> Signup and view all the answers

    What can the case manager do to support Saba?

    <p>Provide eCPR and validate Saba's emotions.</p> Signup and view all the answers

    Why is it essential for Saba to set appropriate emotional boundaries?

    <p>To keep her own emotions from getting affected.</p> Signup and view all the answers

    What can be inferred about the change process from the given content?

    <p>Change is a long process that requires patience and faith.</p> Signup and view all the answers

    What is the importance of having hope and faith in the change process?

    <p>It helps sustain efforts towards change despite setbacks.</p> Signup and view all the answers

    Why is it crucial for Saba to have validation and support for her experiences?

    <p>To maintain her emotional well-being and prevent burnout.</p> Signup and view all the answers

    What role can the case manager play in supporting Saba?

    <p>Providing eCPR and emotional support.</p> Signup and view all the answers

    What is a key element of the eCPR approach in Crisis Intervention?

    <p>Connecting with compassion and validating emotions</p> Signup and view all the answers

    Which of the following best illustrates the concept of 'Building Rapport and Trust' in mental health cases?

    <p>Validating the individual’s feelings and fears</p> Signup and view all the answers

    How can a Case Manager best promote help-seeking behaviors?

    <p>By normalizing the experience of seeking help</p> Signup and view all the answers

    What should a Case Manager be aware of regarding their own mental wellbeing?

    <p>It is crucial as it affects their ability to support others</p> Signup and view all the answers

    Which aspect of eCPR focuses specifically on revitalizing a person's sense of community?

    <p>Revitalize</p> Signup and view all the answers

    In the context of active listening, what is the importance of naming the emotion someone is experiencing?

    <p>It validates their feelings and promotes emotional connection</p> Signup and view all the answers

    What is an effective way to create emotional boundaries while providing support?

    <p>Maintaining professional detachment while being empathetic</p> Signup and view all the answers

    The concept of 'Empower' in eCPR includes which of the following components?

    <p>Supporting them in planning their own solutions and finding purpose</p> Signup and view all the answers

    Study Notes

    Barriers to Connecting

    • Common phrases that can prevent genuine connection and empathy include: "Don't be sad. Everything will be ok," which can lead to invalidation, and "Let's get right to the problem!" which lacks empathy.
    • Entering problem-solving mode immediately can make the individual feel weak and disempowered.
    • Giving unsolicited advice can come across as parental and dismissive.

    Bridging to Resources/Keeping Conversation Open

    • Asking open-ended questions can help individuals feel heard and understood, such as: "How can I be supportive to you?" or "What do you know about ACCESS/SSN?"
    • Showing genuine interest and empathy can help build trust and facilitate open conversation.

    Compassion Fatigue

    • Compassion fatigue is a real phenomenon that can occur when supporting vulnerable individuals.
    • Signs of burnout include anger towards Jamati Members and feeling reluctant to engage with them.
    • It is essential to prioritize self-care and seek consultation with a case manager to address burnout and maintain optimal mental wellbeing.

    Mental Health 101

    Objectives

    • Understand the difference between mental wellbeing and mental illness.
    • Develop a helpful mindset and set of skills (eCPR) when interacting with emotionally struggling individuals.
    • Learn how to promote help-seeking behaviors.
    • Recognize the importance of one's own mental wellbeing in their role as a Case Manager.

    What is Mental Illness?

    • A diagnosable condition that affects thinking, mood, and behavior, impairing personal, occupational, and social functioning.

    Why is Mental Health Important?

    • Mental health is crucial for overall wellbeing and functioning.

    eCPR (Emotional Cardiopulmonary Resuscitation)

    • A practice that assists individuals in emotional crises through validation, empowerment, and revitalization.
    • The three elements of eCPR:
      • C = Connect with Compassion and open line of communication by validating emotions.
      • P = emPower individuals to experience passion, purpose, and participation in planning.
      • R = Revitalize one's sense of belonging in the community.

    Examples of Compassion

    • Validating emotions and normalizing feelings can help individuals feel heard, such as: "What you're feeling makes complete sense, and crying is natural."

    Case Study: Saba's Experience

    • Saba is experiencing compassion fatigue and frustration while working with a family struggling with mental health issues.
    • Her next steps should include seeking validation and support for her own experiences, recognizing that change is a long process, and having faith in the individual's process of change.

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    Explore common barriers to connecting with loved ones, including invalidation and shutdown, and learn how to respond with empathy.

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