Podcast
Questions and Answers
What is an example of a phrase that can lead to invalidation and shutdown?
What is an example of a phrase that can lead to invalidation and shutdown?
Why is it important for volunteers to maintain optimal mental wellbeing?
Why is it important for volunteers to maintain optimal mental wellbeing?
What is a sign of burnout in volunteers?
What is a sign of burnout in volunteers?
What is an example of a question that demonstrates active listening and empathy?
What is an example of a question that demonstrates active listening and empathy?
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What should a volunteer do if they're feeling burned out?
What should a volunteer do if they're feeling burned out?
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Why is it important to avoid giving unsolicited advice?
Why is it important to avoid giving unsolicited advice?
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What is the main goal of building rapport and trust with Jamati Members?
What is the main goal of building rapport and trust with Jamati Members?
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What is a benefit of bridging Jamati Members to resources?
What is a benefit of bridging Jamati Members to resources?
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What is likely to happen if Saba continues to feel frustrated and resentful towards mother without seeking support?
What is likely to happen if Saba continues to feel frustrated and resentful towards mother without seeking support?
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What is the primary concern for Saba at this point?
What is the primary concern for Saba at this point?
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What can the case manager do to support Saba?
What can the case manager do to support Saba?
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Why is it essential for Saba to set appropriate emotional boundaries?
Why is it essential for Saba to set appropriate emotional boundaries?
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What can be inferred about the change process from the given content?
What can be inferred about the change process from the given content?
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What is the importance of having hope and faith in the change process?
What is the importance of having hope and faith in the change process?
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Why is it crucial for Saba to have validation and support for her experiences?
Why is it crucial for Saba to have validation and support for her experiences?
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What role can the case manager play in supporting Saba?
What role can the case manager play in supporting Saba?
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What is a key element of the eCPR approach in Crisis Intervention?
What is a key element of the eCPR approach in Crisis Intervention?
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Which of the following best illustrates the concept of 'Building Rapport and Trust' in mental health cases?
Which of the following best illustrates the concept of 'Building Rapport and Trust' in mental health cases?
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How can a Case Manager best promote help-seeking behaviors?
How can a Case Manager best promote help-seeking behaviors?
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What should a Case Manager be aware of regarding their own mental wellbeing?
What should a Case Manager be aware of regarding their own mental wellbeing?
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Which aspect of eCPR focuses specifically on revitalizing a person's sense of community?
Which aspect of eCPR focuses specifically on revitalizing a person's sense of community?
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In the context of active listening, what is the importance of naming the emotion someone is experiencing?
In the context of active listening, what is the importance of naming the emotion someone is experiencing?
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What is an effective way to create emotional boundaries while providing support?
What is an effective way to create emotional boundaries while providing support?
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The concept of 'Empower' in eCPR includes which of the following components?
The concept of 'Empower' in eCPR includes which of the following components?
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Study Notes
Barriers to Connecting
- Common phrases that can prevent genuine connection and empathy include: "Don't be sad. Everything will be ok," which can lead to invalidation, and "Let's get right to the problem!" which lacks empathy.
- Entering problem-solving mode immediately can make the individual feel weak and disempowered.
- Giving unsolicited advice can come across as parental and dismissive.
Bridging to Resources/Keeping Conversation Open
- Asking open-ended questions can help individuals feel heard and understood, such as: "How can I be supportive to you?" or "What do you know about ACCESS/SSN?"
- Showing genuine interest and empathy can help build trust and facilitate open conversation.
Compassion Fatigue
- Compassion fatigue is a real phenomenon that can occur when supporting vulnerable individuals.
- Signs of burnout include anger towards Jamati Members and feeling reluctant to engage with them.
- It is essential to prioritize self-care and seek consultation with a case manager to address burnout and maintain optimal mental wellbeing.
Mental Health 101
Objectives
- Understand the difference between mental wellbeing and mental illness.
- Develop a helpful mindset and set of skills (eCPR) when interacting with emotionally struggling individuals.
- Learn how to promote help-seeking behaviors.
- Recognize the importance of one's own mental wellbeing in their role as a Case Manager.
What is Mental Illness?
- A diagnosable condition that affects thinking, mood, and behavior, impairing personal, occupational, and social functioning.
Why is Mental Health Important?
- Mental health is crucial for overall wellbeing and functioning.
eCPR (Emotional Cardiopulmonary Resuscitation)
- A practice that assists individuals in emotional crises through validation, empowerment, and revitalization.
- The three elements of eCPR:
- C = Connect with Compassion and open line of communication by validating emotions.
- P = emPower individuals to experience passion, purpose, and participation in planning.
- R = Revitalize one's sense of belonging in the community.
Examples of Compassion
- Validating emotions and normalizing feelings can help individuals feel heard, such as: "What you're feeling makes complete sense, and crying is natural."
Case Study: Saba's Experience
- Saba is experiencing compassion fatigue and frustration while working with a family struggling with mental health issues.
- Her next steps should include seeking validation and support for her own experiences, recognizing that change is a long process, and having faith in the individual's process of change.
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Description
Explore common barriers to connecting with loved ones, including invalidation and shutdown, and learn how to respond with empathy.