Barriers to Connecting in Relationships

Questions and Answers

What is an example of a phrase that can lead to invalidation and shutdown?

Don't be sad. Everything will be ok. (correct)

How can I be supportive to you?

Let me connect with someone who may be able to come up with better answer/more information.

What do you know about ACCESS/SSN?

Why is it important for volunteers to maintain optimal mental wellbeing?

So they can support Jamat adequately. (correct)

So they can handle multiple cases at once.

So they can get a promotion.

So they can work with more Jamati Members simultaneously.

What is a sign of burnout in volunteers?

Feeling motivated to take on more cases.

Feeling disconnected from their case manager.

Anger at the Jamati Member and not wanting to engage with them. (correct)

Feeling happy and energized all the time.

What is an example of a question that demonstrates active listening and empathy?

How can I help you in the process? Signup and view all the answers

What should a volunteer do if they're feeling burned out?

Talk to their case manager and seek support. Signup and view all the answers

Why is it important to avoid giving unsolicited advice?

It can lead to feelings of disempowerment. Signup and view all the answers

What is the main goal of building rapport and trust with Jamati Members?

To empower them to make their own decisions. Signup and view all the answers

What is a benefit of bridging Jamati Members to resources?

It provides the Jamati Member with more options. Signup and view all the answers

What is likely to happen if Saba continues to feel frustrated and resentful towards mother without seeking support?

Saba's feelings of frustration and resentment may lead to burnout and decreased ability to support mother. Signup and view all the answers

What is the primary concern for Saba at this point?

Saba's own feelings of frustration and resentment. Signup and view all the answers

What can the case manager do to support Saba?

Provide eCPR and validate Saba's emotions. Signup and view all the answers

Why is it essential for Saba to set appropriate emotional boundaries?

To keep her own emotions from getting affected. Signup and view all the answers

What can be inferred about the change process from the given content?

Change is a long process that requires patience and faith. Signup and view all the answers

What is the importance of having hope and faith in the change process?

It helps sustain efforts towards change despite setbacks. Signup and view all the answers

Why is it crucial for Saba to have validation and support for her experiences?

To maintain her emotional well-being and prevent burnout. Signup and view all the answers

What role can the case manager play in supporting Saba?

Providing eCPR and emotional support. Signup and view all the answers

What is a key element of the eCPR approach in Crisis Intervention?

Connecting with compassion and validating emotions Signup and view all the answers

Which of the following best illustrates the concept of 'Building Rapport and Trust' in mental health cases?

Validating the individual’s feelings and fears Signup and view all the answers

How can a Case Manager best promote help-seeking behaviors?

By normalizing the experience of seeking help Signup and view all the answers

What should a Case Manager be aware of regarding their own mental wellbeing?

It is crucial as it affects their ability to support others Signup and view all the answers

Which aspect of eCPR focuses specifically on revitalizing a person's sense of community?

Revitalize Signup and view all the answers

In the context of active listening, what is the importance of naming the emotion someone is experiencing?

It validates their feelings and promotes emotional connection Signup and view all the answers

What is an effective way to create emotional boundaries while providing support?

Maintaining professional detachment while being empathetic Signup and view all the answers

The concept of 'Empower' in eCPR includes which of the following components?

Supporting them in planning their own solutions and finding purpose Signup and view all the answers

Study Notes

Barriers to Connecting

Common phrases that can prevent genuine connection and empathy include: "Don't be sad. Everything will be ok," which can lead to invalidation, and "Let's get right to the problem!" which lacks empathy.
Entering problem-solving mode immediately can make the individual feel weak and disempowered.
Giving unsolicited advice can come across as parental and dismissive.

Bridging to Resources/Keeping Conversation Open

Asking open-ended questions can help individuals feel heard and understood, such as: "How can I be supportive to you?" or "What do you know about ACCESS/SSN?"
Showing genuine interest and empathy can help build trust and facilitate open conversation.

Compassion Fatigue

Compassion fatigue is a real phenomenon that can occur when supporting vulnerable individuals.
Signs of burnout include anger towards Jamati Members and feeling reluctant to engage with them.
It is essential to prioritize self-care and seek consultation with a case manager to address burnout and maintain optimal mental wellbeing.

Mental Health 101

Objectives

Understand the difference between mental wellbeing and mental illness.
Develop a helpful mindset and set of skills (eCPR) when interacting with emotionally struggling individuals.
Learn how to promote help-seeking behaviors.
Recognize the importance of one's own mental wellbeing in their role as a Case Manager.

What is Mental Illness?

A diagnosable condition that affects thinking, mood, and behavior, impairing personal, occupational, and social functioning.

Why is Mental Health Important?

Mental health is crucial for overall wellbeing and functioning.

eCPR (Emotional Cardiopulmonary Resuscitation)

A practice that assists individuals in emotional crises through validation, empowerment, and revitalization.
The three elements of eCPR:
- C = Connect with Compassion and open line of communication by validating emotions.
- P = emPower individuals to experience passion, purpose, and participation in planning.
- R = Revitalize one's sense of belonging in the community.

Examples of Compassion

Validating emotions and normalizing feelings can help individuals feel heard, such as: "What you're feeling makes complete sense, and crying is natural."

Case Study: Saba's Experience

Saba is experiencing compassion fatigue and frustration while working with a family struggling with mental health issues.
Her next steps should include seeking validation and support for her own experiences, recognizing that change is a long process, and having faith in the individual's process of change.