120 Questions
What topic is discussed in chapter 10 of the manual?
Laws and Regulations Related to General Banking
What is the primary responsibility of a bank?
To protect customers' deposit and secrecy
What kind of relationship exists between a bank and its clients?
Fiduciary
What is a bank's role in the economy?
To act as a financial intermediary
What is the significance of commercial banks in economic development?
They are a backbone of the economy
How many chapters does the manual have?
Twelve
What is the topic of chapter 3 of the manual?
Opening and operations of different bank accounts
What is discussed in chapter 5 of the manual?
Clearing and Collection of Instruments, BACH, BACPS Cash, and vault managements
What is the topic of chapter 2 of the manual?
Banker customer relationship
What is included in the manual to facilitate learning?
A good number of questions
What is the year of the Negotiable Instrument Act?
1881
What is the year of the Money Laundering Prevention Act?
2012
What is the year of the Anti-terrorism Act?
2009
What is the name of the Act related to bankers' books evidence?
The Bankers' Books Evidence Act, 1891
What chapter is related to Fraud, Forgeries, and Malpractices in banking?
Chapter 11
What is the primary legislation that governs banking companies in Bangladesh?
The Bank Companies Act, 1991
Which Act is relevant to contracts between banks and their customers?
The Contract Act, 1872
Which chapter of the study material covers laws and regulations related to general banking?
Chapter 10: Laws and Regulations Related to General Banking
What is the year of the Companies Act, as mentioned in the study material?
1994
Which Act is relevant to partnerships between banks and their customers?
The Partnership Act, 1932
What is the name of the act that governs Trusts, Trustees, Trust deed and other relevant issues?
Trust Act, 1882
Who is the person who reposes or declares confidence in a trust?
Author of the trust
What is the instrument by which a trust is created?
Trust Deed
What is the beneficial interest of the beneficiary in a trust?
Right against the trustees as owner of the trust property
What should a banker do when opening an account in the names of persons in their capacity as trustees?
Thoroughly examine the Trust Deed
When can a bank terminate its relationship with a customer?
When the customer requests
What is the ultimate objective of relationship banking?
To earn sustainable growth in banking business
What is the significance of customer service in the banking industry?
It has great significance in the banking industry
What happens when a bank receives a garnishee order?
The bank terminates its relationship with the customer
What is emphasized in relationship banking?
Managing relations among depositors, borrowers, and regulatory bodies
What is the primary purpose of deposit mobilization in banking?
To mobilize savings through intensive deposit collection
What is the main source of funds for banks?
Deposits from retail and corporate customers
Why are banks diversifying their sources of funds?
To reduce dependence on funds from other banks
What is the purpose of opening branches across the country?
To reduce dependence on urban deposits
What is customer complaint management?
Recording and resolving customer complaints
What is the contractual relationship between a banker and a customer?
Debtor-creditor
What is the purpose of customer due diligence for a bank?
To comply with anti-money laundering regulations
How can a banker-customer relationship be terminated?
By mutual consent
What is relationship banking?
A relationship between a banker and a customer
What is the primary obligation of a customer to the bank?
To comply with the bank's regulations
What is the main focus of chapter 4 of the manual?
Negotiable Instruments and their features
What is the primary objective of the manual?
To provide information on general banking activities
How many chapters are there in the manual?
12
What is discussed in chapter 3 of the manual?
Opening and operations of different bank accounts
What is the main focus of chapter 6 of the manual?
Bills Collection and Remittance
What is the main purpose of the Money Laundering Prevention Act, 2012?
To prevent money laundering and terrorist financing
What is the relevance of the Anti-terrorism Act, 2009?
To prevent terrorism and terrorist financing
What is the purpose of the Negotiable Instrument Act, 1881?
To govern the use of negotiable instruments
What is the relevance of the Bankers' Books Evidence Act, 1891?
To facilitate the admissibility of banking records as evidence
What is the focus of Chapter 10 of the study material?
Laws and Regulations related to General Banking
Which Act is relevant to contracts between a customer and the bank?
The Contract Act, 1872
What is discussed in chapter 10 of the manual?
Laws and Regulations Related to General Banking
Which Act is relevant to partnerships between banks and their customers?
The Partnership Act, 1932
What is the primary legislation that governs banking companies in Bangladesh?
The Bank Companies Act, 1991
Which chapter of the manual covers laws and regulations related to general banking?
Chapter 10: Laws and Regulations Related to General Banking
What is the primary purpose of examining the Trust Deed by the banker?
To know the names of the trustees and their powers
What is the role of the person who reposes or declares confidence in a trust?
Author of the trust
What is the trust property or trust money in a trust?
The subject matter of the trust
What is the beneficial interest of the beneficiary in a trust?
The right against the trustees as owner of the trust property
What is the relevance of the Trust Act, 1882 in the context of trusts?
It governs the creation and administration of trusts
What is the significance of customer service in the banking industry?
To have the largest outreach for delivery of financial services
What is the primary objective of relationship banking?
To earn sustainable growth in banking business
What happens when a bank receives a garnishee order?
The bank has to honor the order and attach the customer's account
When can a banker-customer relationship be terminated?
All of the above
What is the focus of relationship banking?
Managing relations among depositors, borrowers, and regulatory bodies
What is the primary source of funds for banks?
Retail and corporate customers' deposits
What is the main objective of banks in deposit mobilization?
To attract deposits from various customer groups
Why are banks opening branches across the country?
To reduce dependence on urban deposits
What is the significance of customer complaint management in banking?
It is an essential part of customer service
What is the role of deposits in banking activity?
It is a major source of funds
What is the primary objective of relationship banking?
To provide customer service and build long-term relationships
What is the significance of diversifying sources of funds in banking?
It reduces the risk of dependence on a single source of funds
What is the main benefit of deposit mobilization for banks?
It provides a stable source of funds
What is the primary goal of banks in managing deposits?
To attract deposits from various customer groups
What is the significance of customer service in banking?
It is essential for building long-term relationships with customers
What is the primary focus of Chapter 10 of the manual?
Laws and Regulations Related to General Banking
What is the significance of commercial banks in economic development?
They are crucial for economic development
What is the nature of the relationship between a bank and its client?
Fiduciary
What is the primary responsibility of a bank?
To protect customers' deposits and secrecy
What is a bank, fundamentally?
A financial intermediary
What is the primary obligation of a banker in case of a dispute over a customer's cheque?
To maintain secrecy of the customer's account and compensate the customer
What is the primary purpose of customer due diligence for banks?
To know the customer's financial position and creditworthiness
What is the consequence of a banker's failure to maintain proper records of customer transactions?
The banker is liable for any mistakes
What is the importance of maintaining secrecy of the customer's account?
To avoid disclosure of the customer's financial position and creditworthiness
Why is it essential for banks to maintain a good relationship with their customers?
To provide excellent personalized services and maintain a good relationship
What is the primary challenge that banks face in general banking operations?
Malpractices and fraudulent activities
Why is it crucial for banks to strengthen their ability to manage different areas of general banking?
To minimize the risk of malpractices and fraudulent activities
What is the primary objective of the legislative measures taken to address the challenges of malpractices and fraudulent activities in banking?
To increase the compliance requirements of banks
What is the significance of relevant legislative measures and stringent compliance requirements in general banking?
To prevent the occurrence of malpractices and fraudulent activities
What is the primary concern for banks in the context of general banking operations?
Fraud and money laundering
What is the primary objective of the CDD obligations on banks?
To make it more difficult for banks to abuse the banking industry for money laundering or terrorist financing
What factors should risk-sensitive CDD measures be based on?
Type of customers, business relationship, banking products, and transaction type
What is the purpose of Enhanced Due Diligence (EDD) measures?
To conduct additional due diligence measures when necessary
What is the relevance of the MLPA, 2012 in the context of CDD obligations?
It includes predicate offences and relevant offences under ATA, 2009
What should banks be able to demonstrate to their supervisory authority?
That they have implemented adequate CDD measures
What happens when a bank receives a garnishee order?
The bank is instructed to hold funds until directed by the court
What is the implied right of a banker?
To charge interest and commission for services rendered
What is the obligation of a banker regarding customer's cheques?
To honour the customer's cheque after necessary verifications
What is the right of a customer regarding debt appropriation?
To direct the bank to appropriate payment to any debt
What is the consequence of a bank receiving a garnishee order on a customer's account?
The funds are held until directed by the court
What is the primary legislation governing banking companies in Bangladesh?
Banking Companies Act, 1991
Which Act is relevant to the opening of bank accounts in Bangladesh?
Contract Act, 1872
What is the primary focus of the Banking Companies Act, 1991 in Bangladesh?
Regulating banking companies
Which Act is relevant to partnerships between banks and their customers in Bangladesh?
Contract Act, 1872
What is the primary legislation governing banking operations in Bangladesh?
Banking Companies Act, 1991
What is the primary reason behind financial scams, financial frauds, and forgeries in the financial sector?
Lack of awareness and financial education of customers
What is the purpose of displaying contact details of officials in the prominent place of the branches?
To make the complaint lodgment easier
What is the primary challenge faced by banks in the context of customer relationship?
Communication gap between customers and bankers
What is the primary objective of customer awareness programs in banking?
To bridge the information gap and communication gap between customers and bankers
What is the significance of displaying customers' rights and obligations through various communication channels?
To increase customer awareness about banking laws and regulations
What is the primary responsibility of a bank in relation to customer deposits?
To protect customers' deposits and maintain secrecy
What is the nature of the relationship between a bank and its clients?
Fiduciary
What is the main focus of Chapter 10 of the study material?
Laws and Regulations Related to General Banking
What is the primary concern for banks in the context of general banking operations?
Compliance with Relevant Legislation
What is the primary objective of the legislative measures taken to address the challenges of malpractices and fraudulent activities in banking?
To prevent fraud and malpractices
What is the significance of relevant legislative measures and stringent compliance requirements in general banking?
To prevent fraud and malpractices
What is the primary legislation that governs banking companies in Bangladesh?
Banking Companies Act, 1991
What is the relevance of the Bankers' Books Evidence Act, 1891?
To provide evidence in banking disputes
What is the primary objective of the Anti-terrorism Act, 2009?
To combat terrorism
What is the significance of the Money Laundering Prevention Act, 2012?
To combat money laundering
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