Banking IT Services Outsourcing
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Questions and Answers

What is the primary function of a Service/Support Desk in a bank's IT services?

  • To manage cash and collections
  • To conduct IT audits and data analysis
  • To develop and test banking applications
  • To provide front-line IT support to customers (correct)
  • What is the main purpose of outsourcing IT services in a bank?

  • To improve the overall efficiency and cost-effectiveness of IT operations (correct)
  • To hire more employees in the IT department
  • To focus solely on branch banking
  • To reduce the workload of the ICT department
  • What is the role of a Data Center (DC) in a bank?

  • To provide front-line IT support to customers
  • To manage cash and collections
  • To conduct IT audits and data analysis
  • To store and manage critical banking data and applications (correct)
  • What is the primary goal of a bank's ICT department?

    <p>To provide support for banking operations and technology infrastructure</p> Signup and view all the answers

    What is a Core Banking System (CBS) in a bank?

    <p>A system used for managing and integrating banking operations</p> Signup and view all the answers

    What is the primary function of authentication in data access control?

    <p>To verify the identity of the entity trying to access the database</p> Signup and view all the answers

    What is the main goal of authorization in data access control?

    <p>To determine the level of access each user has to the database</p> Signup and view all the answers

    What is accounting responsible for in data access control?

    <p>Measuring the resources used by a user during a session</p> Signup and view all the answers

    What is the benefit of using a multifactor authentication system?

    <p>To enhance the security of the authentication process</p> Signup and view all the answers

    What is the purpose of data access control?

    <p>To ensure that users are who they say they are and have the authority to access the data</p> Signup and view all the answers

    What is a fundamental rule about information on the Web?

    <p>User beware!</p> Signup and view all the answers

    What has led to an increase in the needs of people in the banking sector?

    <p>Change in banking sector</p> Signup and view all the answers

    What has been adopted by all banks to deliver banking services?

    <p>Core banking solution (CBS) platform</p> Signup and view all the answers

    What has changed the day-to-day operation of banks?

    <p>Alternative delivery channels in banking sector</p> Signup and view all the answers

    What has led to a change in human life?

    <p>Change in banking sector</p> Signup and view all the answers

    What has been the impact of the uprising of Information Technology on financial activity globally?

    <p>It has reduced the cost of global funds transfer</p> Signup and view all the answers

    What do customers expect from banks due to technological advancements?

    <p>To bank at any time and from any location</p> Signup and view all the answers

    What role has ICT played in the banking sector in Bangladesh?

    <p>It has become the heart of the banking sector</p> Signup and view all the answers

    What is the primary objective of the IT Department in the bank?

    <p>To take care of the IT infrastructure and provide IT services to the employees</p> Signup and view all the answers

    What is the benefit of the integrated applications provided by the Core Banking System?

    <p>To provide a seamless experience to customers of all segments and lines of business</p> Signup and view all the answers

    What has enabled banks to meet the high expectations of customers?

    <p>The uprising of Information Technology</p> Signup and view all the answers

    What is one of the additional services offered by the Internet Payment gateway?

    <p>E-commerce services</p> Signup and view all the answers

    What has ICT been providing to handle the accounting and back office needs?

    <p>Banking solutions</p> Signup and view all the answers

    What is the purpose of the Data warehouse in the bank's IT system?

    <p>To provide critical MIS for timely business decision</p> Signup and view all the answers

    What is the result of the bank's initiative with CBS and various initiatives?

    <p>The bank has enabled its customers with state-of-the-art technology</p> Signup and view all the answers

    What is a primary consideration in data center design?

    <p>Ensuring high-level security</p> Signup and view all the answers

    What is housed in a data center?

    <p>Computer systems, telecommunications, and storage systems</p> Signup and view all the answers

    Why is data center security critical?

    <p>To minimize the risk of security breaches</p> Signup and view all the answers

    What is the purpose of a data center?

    <p>To centralize an organization's shared IT operations</p> Signup and view all the answers

    What is essential for a data center to offer?

    <p>A secure environment</p> Signup and view all the answers

    What is a major challenge in mobile banking related to customer awareness?

    <p>Sharing of PIN by customers</p> Signup and view all the answers

    What is a limitation of Mobile Network Operators (MNOs) in mobile banking?

    <p>Limited USSD connection</p> Signup and view all the answers

    What is a major challenge in agent point management in mobile banking?

    <p>Risk of carrying cash</p> Signup and view all the answers

    What is a challenge in ensuring a level playing field for MFS providers?

    <p>Heterogeneous fee structure for USSD gateway</p> Signup and view all the answers

    What is a challenge in preventing money laundering and terrorist financing in mobile banking?

    <p>Lack of verification of photo IDs</p> Signup and view all the answers

    What is a challenge in the distribution channel of mobile banking?

    <p>Establishing distribution channel is costly</p> Signup and view all the answers

    What is a common practice in the mobile banking platform?

    <p>Over the Counter (OTC) transactions</p> Signup and view all the answers

    What is a high charge in mobile banking?

    <p>Service charge for cash out</p> Signup and view all the answers

    What is a limitation of mobile banking?

    <p>Low transaction limit</p> Signup and view all the answers

    What is a possible solution to the problems in mobile banking?

    <p>Developing App-based MFS</p> Signup and view all the answers

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