Banking IT Services Outsourcing

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What is the primary function of a Service/Support Desk in a bank's IT services?

To manage cash and collections

To conduct IT audits and data analysis

To develop and test banking applications

To provide front-line IT support to customers (correct)

What is the main purpose of outsourcing IT services in a bank?

To improve the overall efficiency and cost-effectiveness of IT operations (correct)

To hire more employees in the IT department

To focus solely on branch banking

To reduce the workload of the ICT department

What is the role of a Data Center (DC) in a bank?

To provide front-line IT support to customers

To manage cash and collections

To conduct IT audits and data analysis

To store and manage critical banking data and applications (correct)

What is the primary goal of a bank's ICT department?

To provide support for banking operations and technology infrastructure (C) Signup and view all the answers

What is a Core Banking System (CBS) in a bank?

A system used for managing and integrating banking operations (A) Signup and view all the answers

What is the primary function of authentication in data access control?

To verify the identity of the entity trying to access the database (A) Signup and view all the answers

What is the main goal of authorization in data access control?

To determine the level of access each user has to the database (D) Signup and view all the answers

What is accounting responsible for in data access control?

Measuring the resources used by a user during a session (A) Signup and view all the answers

What is the benefit of using a multifactor authentication system?

To enhance the security of the authentication process (C) Signup and view all the answers

What is the purpose of data access control?

To ensure that users are who they say they are and have the authority to access the data (D) Signup and view all the answers

What is a fundamental rule about information on the Web?

User beware! (B) Signup and view all the answers

What has led to an increase in the needs of people in the banking sector?

Change in banking sector (A) Signup and view all the answers

What has been adopted by all banks to deliver banking services?

Core banking solution (CBS) platform (B) Signup and view all the answers

What has changed the day-to-day operation of banks?

Alternative delivery channels in banking sector (C) Signup and view all the answers

What has led to a change in human life?

Change in banking sector (A) Signup and view all the answers

What has been the impact of the uprising of Information Technology on financial activity globally?

It has reduced the cost of global funds transfer (C) Signup and view all the answers

What do customers expect from banks due to technological advancements?

To bank at any time and from any location (C) Signup and view all the answers

What role has ICT played in the banking sector in Bangladesh?

It has become the heart of the banking sector (D) Signup and view all the answers

What is the primary objective of the IT Department in the bank?

To take care of the IT infrastructure and provide IT services to the employees (C) Signup and view all the answers

What is the benefit of the integrated applications provided by the Core Banking System?

To provide a seamless experience to customers of all segments and lines of business (A) Signup and view all the answers

What has enabled banks to meet the high expectations of customers?

The uprising of Information Technology (C) Signup and view all the answers

What is one of the additional services offered by the Internet Payment gateway?

E-commerce services (B) Signup and view all the answers

What has ICT been providing to handle the accounting and back office needs?

Banking solutions (C) Signup and view all the answers

What is the purpose of the Data warehouse in the bank's IT system?

To provide critical MIS for timely business decision (D) Signup and view all the answers

What is the result of the bank's initiative with CBS and various initiatives?

The bank has enabled its customers with state-of-the-art technology (A) Signup and view all the answers

What is a primary consideration in data center design?

Ensuring high-level security (D) Signup and view all the answers

What is housed in a data center?

Computer systems, telecommunications, and storage systems (A) Signup and view all the answers

Why is data center security critical?

To minimize the risk of security breaches (B) Signup and view all the answers

What is the purpose of a data center?

To centralize an organization's shared IT operations (D) Signup and view all the answers

What is essential for a data center to offer?

A secure environment (B) Signup and view all the answers

What is a major challenge in mobile banking related to customer awareness?

Sharing of PIN by customers (A) Signup and view all the answers

What is a limitation of Mobile Network Operators (MNOs) in mobile banking?

Limited USSD connection (C) Signup and view all the answers

What is a major challenge in agent point management in mobile banking?

Risk of carrying cash (C) Signup and view all the answers

What is a challenge in ensuring a level playing field for MFS providers?

Heterogeneous fee structure for USSD gateway (A) Signup and view all the answers

What is a challenge in preventing money laundering and terrorist financing in mobile banking?

Lack of verification of photo IDs (B) Signup and view all the answers

What is a challenge in the distribution channel of mobile banking?

Establishing distribution channel is costly (D) Signup and view all the answers