Shipping Policy
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Questions and Answers

What information should be included in the end-of-day inventory reports submitted to Nomad Internet?

  • Customer feedback reports
  • Shipping costs incurred
  • Total sales figures for the day
  • Number of shipped modems (correct)

    • Which of the following is NOT a step in the branding and packaging process for modems?

  • Including the setup guide and activation instructions
  • Placing a warranty card inside the packaging (correct)
  • Applying a Nomad Internet branding sticker
  • Ensuring the SIM card tray is properly positioned

    • When managing inventory, what must be tracked regarding returned modems?

  • The number of returned modems awaiting refurbishment (correct)
  • The total shipment cost for returned modems
  • The warranty status of returned modems
  • The price of each returned modem

    • What should be done with a returned modem before it is prepared for resale?

    <p>Thoroughly test to ensure functionality</p> Signup and view all the answers

    Which of the following describes the expected condition of modems before packaging?

    <p>Clean and presentable for customer delivery</p> Signup and view all the answers

    What is the primary purpose of the Nomad Internet branding sticker on the modems?

    <p>To enhance customer trust in the product</p> Signup and view all the answers

    Which of the following actions is necessary when managing modems awaiting refurbishment?

    <p>Daily logging of pending modems</p> Signup and view all the answers

    What is NOT included in the necessary documentation within the modem packaging?

    <p>User manual for installation</p> Signup and view all the answers

    Which of the following actions should be taken if a modem is returned damaged and is not functioning?

    <p>Invoice the matter and receive $7.50 only for receiving, without further action.</p> Signup and view all the answers

    What is the primary purpose of affixing the 'Professionally Renewed Modem' sticker on the box?

    <p>To signify the modem has been refurbished and tested.</p> Signup and view all the answers

    What is required to be included in the documentation for shipped modems?

    <p>IMEI and ICCID associated with the modem.</p> Signup and view all the answers

    Which test ensures a modem maintains stable internet connectivity?

    <p>Connectivity test.</p> Signup and view all the answers

    What must be done if a branding sticker on the modem is found to be damaged?

    <p>Remove it and replace it with a new one.</p> Signup and view all the answers

    What action is necessary when an increase in order volume occurs?

    <p>Notify Nomad Internet in writing about any anticipated packing or shipping delays.</p> Signup and view all the answers

    What type of packaging should be used if Nomad-provided branded boxes are available?

    <p>Nomad-provided branded boxes only.</p> Signup and view all the answers

    What must be done regarding inventory during regular audits by Nomad Internet?

    <p>Ensure all modems are logged correctly.</p> Signup and view all the answers

    How should cables be organized inside the box for a refurbished modem shipment?

    <p>Neatly wrapped with velcro tie-wraps.</p> Signup and view all the answers

    What is the invoicing frequency required for the shipped modem information?

    <p>Weekly basis.</p> Signup and view all the answers

    What is crucial when handling defective modems according to the procedures outlined?

    <p>Follow authorized methods only.</p> Signup and view all the answers

    What must be included in all shipments of refurbished modems to maintain quality control?

    <p>All necessary documentation including setup guides.</p> Signup and view all the answers

    What should be done with the power cord during the quality checks?

    <p>Confirm it is in good working order.</p> Signup and view all the answers

    If a customer orders a modem after 12:00PM CST, when should it be shipped?

    <p>The next business day.</p> Signup and view all the answers

    Study Notes

    Nomad Internet Drop Policy Study Notes

    • Inventory Management (Step 1)
      • Daily reporting required for shipped, returned, and awaiting refurbishment modems.
      • Use Nomad's provided inventory management software.
      • End-of-day reports submit total shipped modems, remaining stock, returned modems, modems awaiting refurbishment to Nomad Internet.

    Branding and Packaging (Step 2)

    • New Modems:
      • Apply Nomad branding sticker.
      • Include all documentation (setup, referral cards, activation).
      • Ensure SIM card tray is placed correctly.
      • Package professionally and securely.
    • Returned Modems:
      • Thoroughly test returned modems.
      • Clean returned modems.
      • Use professional packaging—same standard as new modems.
      • Use static-free bags for damaged retail packaging.
      • Place QC sticker on static-free bag.
      • Ensure cables are neatly wrapped.
      • Affix "Professionally Renewed Modem" sticker.
      • Follow RMA procedures for replacement modems.

    Quality Control (Step 3)

    • Refurbished Modems:
      • Functionality testing: confirm proper connection and operation.
      • Connectivity test: ensure stable internet connectivity.
      • Components check: confirm correct power cord, SIM card.
      • Replace damaged branding stickers.
      • Include all documentation.
      • Use branded boxes when available.
      • Secure packaging.

    Compliance and Accountability (Step 4)

    • Regular inventory audits to verify inventory levels and compliance with Nomad's standards.
    • Prompt communication of discrepancies, delays, or issues.

    Future Updates (Step 5)

    • Nomad will introduce branded boxes; follow instructions when available.

    Invoicing

    • Deliverable Cost Per Unit: $15 for returns, refurbishment, testing, packing, and reshipment; $7.50 if modem is damaged.
    • Invoice Frequency: Weekly.
    • Shipped Modems: Include IMEI, ICCID, and ship date.
    • Returned Modems: Include IMEI, ICCID, receive date, and return status (reshipped or held for testing/damage).

    Shipping System and Requirements

    • Platform: ShipStation.
    • Order Assignment: Nomad assigns orders to drop shippers.
    • Same-Day Shipping: Aim for same-day shipping for orders placed by 12:00 PM CST; otherwise, next business day.
    • Order Increase Notification: If order volume is exceptionally high, written notification of potential delays is required.
    • Returns: Process returns the same day they are received.
    • Postage: Use Nomad’s ShipStation postage system.
    • Materials: Drop shipper is responsible for all shipping materials (boxes, supplies, labels, tape, printers, ink).

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