Shipping Policy

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Questions and Answers

What information should be included in the end-of-day inventory reports submitted to Nomad Internet?

Customer feedback reports

Shipping costs incurred

Total sales figures for the day

Number of shipped modems (correct)

Which of the following is NOT a step in the branding and packaging process for modems?

Including the setup guide and activation instructions

Placing a warranty card inside the packaging (correct)

Applying a Nomad Internet branding sticker

Ensuring the SIM card tray is properly positioned

When managing inventory, what must be tracked regarding returned modems?

The number of returned modems awaiting refurbishment (correct)

The total shipment cost for returned modems

The warranty status of returned modems

The price of each returned modem

What should be done with a returned modem before it is prepared for resale?

Thoroughly test to ensure functionality Signup and view all the answers

Which of the following describes the expected condition of modems before packaging?

Clean and presentable for customer delivery Signup and view all the answers

What is the primary purpose of the Nomad Internet branding sticker on the modems?

To enhance customer trust in the product Signup and view all the answers

Which of the following actions is necessary when managing modems awaiting refurbishment?

Daily logging of pending modems Signup and view all the answers

What is NOT included in the necessary documentation within the modem packaging?

User manual for installation Signup and view all the answers

Which of the following actions should be taken if a modem is returned damaged and is not functioning?

Invoice the matter and receive $7.50 only for receiving, without further action. Signup and view all the answers

What is the primary purpose of affixing the 'Professionally Renewed Modem' sticker on the box?

To signify the modem has been refurbished and tested. Signup and view all the answers

What is required to be included in the documentation for shipped modems?

IMEI and ICCID associated with the modem. Signup and view all the answers

Which test ensures a modem maintains stable internet connectivity?

Connectivity test. Signup and view all the answers

What must be done if a branding sticker on the modem is found to be damaged?

Remove it and replace it with a new one. Signup and view all the answers

What action is necessary when an increase in order volume occurs?

Notify Nomad Internet in writing about any anticipated packing or shipping delays. Signup and view all the answers

What type of packaging should be used if Nomad-provided branded boxes are available?

Nomad-provided branded boxes only. Signup and view all the answers

What must be done regarding inventory during regular audits by Nomad Internet?

Ensure all modems are logged correctly. Signup and view all the answers

How should cables be organized inside the box for a refurbished modem shipment?

Neatly wrapped with velcro tie-wraps. Signup and view all the answers

What is the invoicing frequency required for the shipped modem information?

Weekly basis. Signup and view all the answers

What is crucial when handling defective modems according to the procedures outlined?

Follow authorized methods only. Signup and view all the answers

What must be included in all shipments of refurbished modems to maintain quality control?

All necessary documentation including setup guides. Signup and view all the answers

What should be done with the power cord during the quality checks?

Confirm it is in good working order. Signup and view all the answers

If a customer orders a modem after 12:00PM CST, when should it be shipped?

The next business day. Signup and view all the answers

Study Notes

Nomad Internet Drop Policy Study Notes

Inventory Management (Step 1)
- Daily reporting required for shipped, returned, and awaiting refurbishment modems.
- Use Nomad's provided inventory management software.
- End-of-day reports submit total shipped modems, remaining stock, returned modems, modems awaiting refurbishment to Nomad Internet.

Branding and Packaging (Step 2)

New Modems:
- Apply Nomad branding sticker.
- Include all documentation (setup, referral cards, activation).
- Ensure SIM card tray is placed correctly.
- Package professionally and securely.
Returned Modems:
- Thoroughly test returned modems.
- Clean returned modems.
- Use professional packaging—same standard as new modems.
- Use static-free bags for damaged retail packaging.
- Place QC sticker on static-free bag.
- Ensure cables are neatly wrapped.
- Affix "Professionally Renewed Modem" sticker.
- Follow RMA procedures for replacement modems.

Quality Control (Step 3)

Refurbished Modems:
- Functionality testing: confirm proper connection and operation.
- Connectivity test: ensure stable internet connectivity.
- Components check: confirm correct power cord, SIM card.
- Replace damaged branding stickers.
- Include all documentation.
- Use branded boxes when available.
- Secure packaging.

Compliance and Accountability (Step 4)

Regular inventory audits to verify inventory levels and compliance with Nomad's standards.
Prompt communication of discrepancies, delays, or issues.

Future Updates (Step 5)

Nomad will introduce branded boxes; follow instructions when available.

Invoicing

Deliverable Cost Per Unit: $15 for returns, refurbishment, testing, packing, and reshipment; $7.50 if modem is damaged.
Invoice Frequency: Weekly.
Shipped Modems: Include IMEI, ICCID, and ship date.
Returned Modems: Include IMEI, ICCID, receive date, and return status (reshipped or held for testing/damage).

Shipping System and Requirements

Platform: ShipStation.
Order Assignment: Nomad assigns orders to drop shippers.
Same-Day Shipping: Aim for same-day shipping for orders placed by 12:00 PM CST; otherwise, next business day.
Order Increase Notification: If order volume is exceptionally high, written notification of potential delays is required.
Returns: Process returns the same day they are received.
Postage: Use Nomad’s ShipStation postage system.
Materials: Drop shipper is responsible for all shipping materials (boxes, supplies, labels, tape, printers, ink).

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