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Assessing Your Core Values in Customer-Seller Relationships

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Assessing Your Core Values in Customer-Seller Relationships

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Questions and Answers

What are core values?

Principles that are subjective

Principles that are rarely violated (correct)

Principles that are irrelevant

Principles that are frequently violated

What is more likely to happen if both the customer and the seller believe the other is dealing with them honestly and responsibly?

The company will gain a bad reputation

The company will lose money

Customers will be dissatisfied

Repeat business will be attracted (correct)

What can happen to companies that treat employees unfairly or are found to be irresponsible?

They can gain a positive reputation

They can increase their profits

They can suffer from negative public perception (correct)

They can attract more customers

Which companies in San Diego are legendary for their contribution to the community?

Price Charities and Costco (B) Signup and view all the answers

What is the importance of a company's reputation for treating employees properly and being a responsible community member?

It can attract repeat business (A) Signup and view all the answers

Which of the following best describes the purpose of benchmarks in the context of professional success?

To compare company performance to industry competitors (B) Signup and view all the answers

What is the main benefit of benchmark metrics?

Boosting productivity and cost (C) Signup and view all the answers

Which type of benchmark measurement is commonly used to identify the cost level an efficient company should be able to achieve?

DEA: Date Envelope Analysis (B) Signup and view all the answers

What are benchmarks often used to compare in terms of competitive rivalry?

Cost, quality, and time (B) Signup and view all the answers

Which individuals are more likely to excel in their work according to the text?

Those who work quicker for less money (D) Signup and view all the answers