Assessing Your Core Values in Customer-Seller Relationships
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Questions and Answers

What are core values?

  • Principles that are subjective
  • Principles that are rarely violated (correct)
  • Principles that are irrelevant
  • Principles that are frequently violated

    • What is more likely to happen if both the customer and the seller believe the other is dealing with them honestly and responsibly?

  • The company will gain a bad reputation
  • The company will lose money
  • Customers will be dissatisfied
  • Repeat business will be attracted (correct)

    • What can happen to companies that treat employees unfairly or are found to be irresponsible?

  • They can gain a positive reputation
  • They can increase their profits
  • They can suffer from negative public perception (correct)
  • They can attract more customers

    • Which companies in San Diego are legendary for their contribution to the community?

    <p>Price Charities and Costco</p> Signup and view all the answers

    What is the importance of a company's reputation for treating employees properly and being a responsible community member?

    <p>It can attract repeat business</p> Signup and view all the answers

    Which of the following best describes the purpose of benchmarks in the context of professional success?

    <p>To compare company performance to industry competitors</p> Signup and view all the answers

    What is the main benefit of benchmark metrics?

    <p>Boosting productivity and cost</p> Signup and view all the answers

    Which type of benchmark measurement is commonly used to identify the cost level an efficient company should be able to achieve?

    <p>DEA: Date Envelope Analysis</p> Signup and view all the answers

    What are benchmarks often used to compare in terms of competitive rivalry?

    <p>Cost, quality, and time</p> Signup and view all the answers

    Which individuals are more likely to excel in their work according to the text?

    <p>Those who work quicker for less money</p> Signup and view all the answers

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