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Questions and Answers
What is absolute scale?
What is absolute scale?
- The improvement in resolving customer issues from 10% to 25%
- A way for executives to understand the size of an initiative relative to other things in the organization
- The impact of an initiative in terms of revenue or customer time (correct)
- The ability to visualize the before and after of an initiative
What is the purpose of helping executives visualize the before and after of an initiative?
What is the purpose of helping executives visualize the before and after of an initiative?
- To understand why the initiative is making a big impact (correct)
- To improve the ability to resolve customer issues
- To understand the size of the initiative relative to other things in the organization
- To view value through absolute and relative scale
What do executives want when it comes to details?
What do executives want when it comes to details?
- No details at all
- Details that focus on absolute scale
- All the details about the initiative
- Details that help them understand how everything fits together (correct)
