Assessing Value and Worth

The improvement in resolving customer issues from 10% to 25%

A way for executives to understand the size of an initiative relative to other things in the organization

The impact of an initiative in terms of revenue or customer time (correct)

The ability to visualize the before and after of an initiative

To understand why the initiative is making a big impact (correct)

To improve the ability to resolve customer issues

To understand the size of the initiative relative to other things in the organization

To view value through absolute and relative scale

No details at all

Details that focus on absolute scale

All the details about the initiative

Details that help them understand how everything fits together (correct)