Podcast
Questions and Answers
What is the primary goal of organizational excellence in terms of employee involvement?
What is the primary goal of organizational excellence in terms of employee involvement?
- To focus on improving quality without considering employee involvement
- To engage and motivate all employees to deliver products and services that fulfill customer requirements (correct)
- To solely prioritize leadership succession over employee development
- To involve only senior-level employees in decision-making
What is the primary outcome of employees repeatedly demonstrating competency in their work?
What is the primary outcome of employees repeatedly demonstrating competency in their work?
- Gaining a bonus
- Gaining credibility with their contacts (correct)
- Gaining recognition from customers
- Gaining a promotion
What is the role of the organization in fostering excellence?
What is the role of the organization in fostering excellence?
- To solely focus on improving quality control processes
- To boost the spirit of excellence to ensure new abilities contribute to the organization (correct)
- To micromanage employee performance
- To provide training and development opportunities
What does Aristotle's quote, 'Excellence is not an act, it’s a habit,' imply about organizational excellence?
What does Aristotle's quote, 'Excellence is not an act, it’s a habit,' imply about organizational excellence?
What is the relationship between quality and excellence in an organization?
What is the relationship between quality and excellence in an organization?
What is the primary benefit of organizational excellence in terms of employee motivation?
What is the primary benefit of organizational excellence in terms of employee motivation?
What is the ultimate goal of organizational excellence in terms of customer satisfaction?
What is the ultimate goal of organizational excellence in terms of customer satisfaction?
What is the primary driver of organizational excellence in terms of leadership?
What is the primary driver of organizational excellence in terms of leadership?
What is the primary outcome of organizational excellence in terms of productivity?
What is the primary outcome of organizational excellence in terms of productivity?
What is the primary aspect of organizational excellence in terms of skill development?
What is the primary aspect of organizational excellence in terms of skill development?
