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Aspects of Organizational Excellence

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Questions and Answers

What is the primary goal of organizational excellence in terms of employee involvement?

To focus on improving quality without considering employee involvement

To engage and motivate all employees to deliver products and services that fulfill customer requirements (correct)

To solely prioritize leadership succession over employee development

To involve only senior-level employees in decision-making

What is the primary outcome of employees repeatedly demonstrating competency in their work?

Gaining a bonus

Gaining credibility with their contacts (correct)

Gaining recognition from customers

Gaining a promotion

What is the role of the organization in fostering excellence?

To solely focus on improving quality control processes

To boost the spirit of excellence to ensure new abilities contribute to the organization (correct)

To micromanage employee performance

To provide training and development opportunities

What does Aristotle's quote, 'Excellence is not an act, it’s a habit,' imply about organizational excellence?

That excellence is a continuous process Signup and view all the answers

What is the relationship between quality and excellence in an organization?

Quality is a subset of excellence Signup and view all the answers

What is the primary benefit of organizational excellence in terms of employee motivation?

Increased employee motivation Signup and view all the answers

What is the ultimate goal of organizational excellence in terms of customer satisfaction?

To exceed customer expectations Signup and view all the answers

What is the primary driver of organizational excellence in terms of leadership?

Leadership's commitment to excellence Signup and view all the answers

What is the primary outcome of organizational excellence in terms of productivity?

Improved productivity Signup and view all the answers

What is the primary aspect of organizational excellence in terms of skill development?

Focus on developing new skills and abilities Signup and view all the answers