Aspects of Organizational Excellence

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Questions and Answers

What is the primary goal of organizational excellence in terms of employee involvement?

  • To focus on improving quality without considering employee involvement
  • To engage and motivate all employees to deliver products and services that fulfill customer requirements (correct)
  • To solely prioritize leadership succession over employee development
  • To involve only senior-level employees in decision-making

What is the primary outcome of employees repeatedly demonstrating competency in their work?

  • Gaining a bonus
  • Gaining credibility with their contacts (correct)
  • Gaining recognition from customers
  • Gaining a promotion

What is the role of the organization in fostering excellence?

  • To solely focus on improving quality control processes
  • To boost the spirit of excellence to ensure new abilities contribute to the organization (correct)
  • To micromanage employee performance
  • To provide training and development opportunities

What does Aristotle's quote, 'Excellence is not an act, it’s a habit,' imply about organizational excellence?

<p>That excellence is a continuous process (D)</p> Signup and view all the answers

What is the relationship between quality and excellence in an organization?

<p>Quality is a subset of excellence (D)</p> Signup and view all the answers

What is the primary benefit of organizational excellence in terms of employee motivation?

<p>Increased employee motivation (C)</p> Signup and view all the answers

What is the ultimate goal of organizational excellence in terms of customer satisfaction?

<p>To exceed customer expectations (C)</p> Signup and view all the answers

What is the primary driver of organizational excellence in terms of leadership?

<p>Leadership's commitment to excellence (D)</p> Signup and view all the answers

What is the primary outcome of organizational excellence in terms of productivity?

<p>Improved productivity (A)</p> Signup and view all the answers

What is the primary aspect of organizational excellence in terms of skill development?

<p>Focus on developing new skills and abilities (B)</p> Signup and view all the answers

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