Podcast
Questions and Answers
Which of the following is an Area Coach's main role?
Area coaches should jump to conclusions before solving problems.
False
What should an Area Coach do if a punishment is needed?
Determine how to punish together with the Retail Service Provider/Team Leader.
What should an Area Coach focus on during visits?
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Meetings are allowed in-store without prior approval.
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Area coaches must spend more time in the ______ area by monitoring store operations.
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What should an Area Coach do before making any decisions?
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Study Notes
Area Coach Dos and Don'ts
- Area Coaches are primarily responsible for monitoring day-to-day operations.
- Coaching should be polite, with an analytical approach.
- Problem Solving requires separating issues into categories: product, service, cleanliness, equipment, supplies, etc.
- Root Cause Analysis is essential to effectively address problems.
- Dedicated Time should be spent in the Dine-in area observing store operations.
- Reporting and Queries are handled by the Admin team in coordination with Area Coaches.
- Training and OJT (On-the-Job Training) are crucial responsibilities for Area Coaches.
- QSC (Quality, Service, Cleanliness) Audits should be conducted with Retail Service Providers or Team Leaders.
- Action Plans should include timelines and assigned responsible individuals.
- Collaboration on solutions is key, involving Retail Service Providers/Team Leaders.
- Positive Reinforcement is important, focusing on finding things to compliment, aiming for at least 3 positive aspects in each visit.
- Knowledge of Standards and Procedures is essential for providing accurate advice.
- Disciplinary Actions should be determined collaboratively with Retail Service Providers/Team Leaders.
Avoiding Common Mistakes
- Avoid Jumping to Conclusions: Analyze the situation before acting.
- Avoid Constant Walking and Talking: Focus on observation and interaction.
- Avoid Mumbling: Speak clearly and concisely.
- Avoid Blaming Others: Identify the root cause rather than pointing fingers.
- Avoid Anger and Gossip: Maintain composure and professionalism.
- Avoid Unnecessary Communication: Use written communication when appropriate.
- Avoid Unscheduled Meetings: Obtain prior approval for in-store meetings.
- Avoid Cash Transactions: follow established procedures for financial transactions.
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Description
Explore the essential dos and don'ts for Area Coaches in restaurant operations. This quiz covers coaching strategies, problem-solving techniques, and the importance of quality audits. Test your knowledge on effective management practices and collaborative approaches to operational success.
