Area Coach Responsibilities and Best Practices

Study Notes

Area Coaches are primarily responsible for monitoring day-to-day operations.
Coaching should be polite, with an analytical approach.
Problem Solving requires separating issues into categories: product, service, cleanliness, equipment, supplies, etc.
Root Cause Analysis is essential to effectively address problems.
Dedicated Time should be spent in the Dine-in area observing store operations.
Reporting and Queries are handled by the Admin team in coordination with Area Coaches.
Training and OJT (On-the-Job Training) are crucial responsibilities for Area Coaches.
QSC (Quality, Service, Cleanliness) Audits should be conducted with Retail Service Providers or Team Leaders.
Action Plans should include timelines and assigned responsible individuals.
Collaboration on solutions is key, involving Retail Service Providers/Team Leaders.
Positive Reinforcement is important, focusing on finding things to compliment, aiming for at least 3 positive aspects in each visit.
Knowledge of Standards and Procedures is essential for providing accurate advice.
Disciplinary Actions should be determined collaboratively with Retail Service Providers/Team Leaders.

Avoid Jumping to Conclusions: Analyze the situation before acting.
Avoid Constant Walking and Talking: Focus on observation and interaction.
Avoid Mumbling: Speak clearly and concisely.
Avoid Blaming Others: Identify the root cause rather than pointing fingers.
Avoid Anger and Gossip: Maintain composure and professionalism.
Avoid Unnecessary Communication: Use written communication when appropriate.
Avoid Unscheduled Meetings: Obtain prior approval for in-store meetings.
Avoid Cash Transactions: follow established procedures for financial transactions.