7 Questions
What is the purpose of Michigan State Police's pilot program?
To notify 911 callers about the dispatch of a trooper and estimated time of arrival
How long will the pilot program be tested for?
90 days
Which companies provide the technology for the program?
PowerEngage and SPDR Tech
In which cases will text messages not be sent to 911 callers?
Sensitive safety matters
What is the aim of the program besides improving customer service?
To gather feedback from 911 callers through a satisfaction survey
How will the feedback collected from the satisfaction survey be used?
To recognize good customer service and guide decision-making to improve customer service
What will happen after the pilot period?
The program will be considered for purchase and deployment at all MSP posts
Study Notes
- Michigan State Police launched a pilot program to notify 911 callers by text message about the dispatch of a trooper and estimated time of arrival.
- The program will be tested for 90 days in four counties in mid and southwest Michigan.
- The technology is provided through PowerEngage and SPDR Tech and is automated through the dispatch system.
- The text messages will not be sent on certain types of calls, such as sensitive safety matters.
- The program aims to improve customer service and gather feedback from 911 callers through a satisfaction survey.
- The feedback collected will be used to recognize good customer service and guide decision-making to improve customer service.
- The program will be considered for purchase and deployment at all MSP posts after the pilot period.
- The program is aimed at reducing stress levels for 911 callers.
- The text messages will provide updates if the trooper is delayed in the response.
- The program excludes certain types of calls, such as domestic violence or armed robbery, where sending a text would endanger the caller.
Test your knowledge on Michigan State Police's new pilot program that notifies 911 callers by text message about the dispatch of a trooper and estimated time of arrival. Learn about the technology used, the counties where the program is being tested, and the program's goals. Find out which types of 911 calls will not receive text messages and how the program aims to improve customer service. Take the quiz to see if you're up to date on this innovative program that's aimed at reducing stress levels for
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