Are You a Social Research Interviewer?

Social Research Interviewer Job Description

• The primary objective of a Social Research Interviewer is to conduct computer-assisted-telephone-interviewing in accordance with the Social Research Centre protocol and guidelines.
• Interviewers must represent the company to the highest standard with every telephone call made, ensuring performance meets project and Social Research Centre standards and requirements.
• The Social Research Centre is dedicated to using its specialist expertise in social, health and government research services to advance social research outcomes in Australia.
• The company has an established track record of delivering quality projects to exacting standards and is acknowledged as a centre for excellence in the provision of social and health research services.
• The mission of the Social Research Centre is to create world-class social research solutions to support informed decision-making on contemporary social issues.
• Key responsibilities of a Social Research Interviewer include adhering to internal guidelines and protocols relating to all components of interviewing and survey methodology, representing the company’s interests, and working across a range of varying projects.
• Interviewers must be knowledgeable of and maintain company standards and call centre procedures, including behavior regarding the use of mobile phones and personal reading materials at desks.
• They must also attend briefings and debriefings on allocated projects, maintain an understanding of the project requirements throughout the course of the fieldwork, and effectively converse with diverse groups in the community about challenging and emotive issues.
• Interviewers must be proactive in communicating with the Leadership team in regards to individual performance, queries, and any anomalies or specifics relevant to the successful execution of Social Research Centre projects.
• Accurate and annotated appointment notes must be taken to reflect call history, and effective refusal aversion techniques must be employed on all occasions relevant to project-specific requirements.
• Interviewers must maintain professional conduct at all times and adhere to Social Research Centre protocol and interviewing guidelines, while demonstrating diligent work and timely arrival at all times within briefings.
• All conduct and performance must be in accordance with Social Research Centre policies and corporate values, and any OHS issues must be reported in line with policy.

"Are You Cut Out to be a Social Research Interviewer?" Find out if you have what it takes to be a Social Research Interviewer with this quick and informative quiz. Test your knowledge of the job responsibilities, guidelines and protocols, and communication skills required to excel in this field. Discover if you have the attention to detail, empathy, and professionalism necessary to represent a leading social research organization and advance social research outcomes in Australia.