Are You a Service Design Expert?

• Product experience design includes UI and UX.
• Business structure affects customer experience.
• Service design ensures cohesive experience flow.
• Service design considers all touch points of customer journey.
• Service design was introduced in 1991.
• Service design is holistic and user-centric.
• All stakeholders should be involved in service design.
• Services should be visualized by sequences.
• Evidencing is important for team communication.
• Service design is a continual assessment process.

Test your knowledge of service design and product experience with this quiz! Learn about the importance of user-centric design, the impact of business structure on customer experience, and the holistic approach of service design. Explore the key principles and best practices of service design, as well as the importance of communication and stakeholder involvement. Sharpen your skills and become a service design expert today!