Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
Flashcards are hidden until you start studying
Study Notes
- Product experience design includes UI and UX.
- Business structure affects customer experience.
- Service design ensures cohesive experience flow.
- Service design considers all touch points of customer journey.
- Service design was introduced in 1991.
- Service design is holistic and user-centric.
- All stakeholders should be involved in service design.
- Services should be visualized by sequences.
- Evidencing is important for team communication.
- Service design is a continual assessment process.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
