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Questions and Answers
What is the purpose of room service in hotels?
What is the purpose of room service in hotels?
- To offer shuttle services for guests to nearby attractions
- To organize events and parties for guests
- To provide laundry and dry-cleaning services
- To provide guests with food and drink items for consumption in their hotel room (correct)
What is the difference between centralized and decentralized room service?
What is the difference between centralized and decentralized room service?
- In centralized room service, guests call in the same mobile pantry and place the orders, while in decentralized room service, orders are taken at a central point by order-takers who in turn convey the order to the respective pantry.
- In centralized room service, each floor or a set of floors may have separate pantries to service them, while in decentralized room service, all food orders are processed from the main kitchen and sent to the rooms by a common team of waiters.
- In centralized room service, all food orders are processed from the main kitchen and sent to the rooms by a common team of waiters, while in decentralized room service, each floor or a set of floors may have separate pantries to service them. (correct)
- There is no difference between centralized and decentralized room service.
Why are prices charged to patrons for room service typically much higher than in the hotel's restaurant or tuck shop?
Why are prices charged to patrons for room service typically much higher than in the hotel's restaurant or tuck shop?
- Because room service is only offered on a 24-hour basis
- Because room service is only offered in high-end hotels
- Due to the cost of customized orders and delivery of room service (correct)
- Because hotels want to make more profit from room service
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Study Notes
Purpose of Room Service
- Primary purpose of room service is to provide convenient, personalized food and beverage service to hotel guests in the comfort of their own rooms
- Enhances guest experience, increases guest satisfaction, and generates additional revenue for the hotel
Centralized vs Decentralized Room Service
- Centralized room service: all food and beverage orders are taken, prepared, and dispatched from a central location, such as the main kitchen
- Decentralized room service: each floor or section of the hotel has its own kitchen or food preparation area, reducing delivery times and increasing efficiency
Pricing of Room Service
- Prices charged for room service are typically higher than in the hotel's restaurant or tuck shop due to additional costs, such as:
- Labor costs for delivery and service staff
- Tray charges, which cover the cost of disposable trays, utensils, and linens
- Convenience premium, as guests are willing to pay more for the luxury of having food and beverages delivered to their room
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