Podcast
Questions and Answers
Which approach to quality is the closest to total quality management?
Which approach to quality is the closest to total quality management?
- The zero defects approach
- The starting point approach
- The customer needs approach
- The big 'Q' approach (correct)
What is the cost of quality?
What is the cost of quality?
- The total costs incurred by a business
- The cost of poor quality (correct)
- The cost of training employees
- The cost of activities required to do the job well
What is the range of losses due to poor quality for most businesses?
What is the range of losses due to poor quality for most businesses?
- 5% to 10%
- 30% to 50%
- 10% to 15%
- 15% to 30% (correct)
Which of the following is a component of the cost of quality?
Which of the following is a component of the cost of quality?
Which category of costs is associated with measuring and monitoring activities related to quality?
Which category of costs is associated with measuring and monitoring activities related to quality?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
What are the costs incurred to remedy defects discovered by customers?
What are the costs incurred to remedy defects discovered by customers?
Which costs make up the total quality costs?
Which costs make up the total quality costs?
What does the total quality cost curve represent?
What does the total quality cost curve represent?
In which zone of the total quality cost curve do failure costs constitute more than 70% of the total quality costs?
In which zone of the total quality cost curve do failure costs constitute more than 70% of the total quality costs?
What is the distinction between sporadic and chronic quality problems?
What is the distinction between sporadic and chronic quality problems?
Which of the following is an example of an internal failure cost?
Which of the following is an example of an internal failure cost?
Which of the following is an example of an external failure cost?
Which of the following is an example of an external failure cost?
Which of the following best describes the relationship between prevention, appraisal, and failure costs?
Which of the following best describes the relationship between prevention, appraisal, and failure costs?
What are hidden costs of poor quality?
What are hidden costs of poor quality?
Which of the following best describes the cost of quality?
Which of the following best describes the cost of quality?
What is the range of losses due to poor quality for most businesses?
What is the range of losses due to poor quality for most businesses?
Which of the following is an example of an external failure cost?
Which of the following is an example of an external failure cost?
What is the distinction between sporadic and chronic quality problems?
What is the distinction between sporadic and chronic quality problems?
What are hidden costs of poor quality?
What are hidden costs of poor quality?
Which of the following is an example of an internal failure cost?
Which of the following is an example of an internal failure cost?
What is the cost of quality?
What is the cost of quality?
Which of the following is an example of a prevention cost?
Which of the following is an example of a prevention cost?
Which category of costs is associated with measuring and monitoring activities related to quality?
Which category of costs is associated with measuring and monitoring activities related to quality?
Which of the following is an example of an external failure cost?
Which of the following is an example of an external failure cost?
What is the formula for calculating the cost of quality?
What is the formula for calculating the cost of quality?
Which of the following best describes the relationship between prevention, appraisal, and failure costs?
Which of the following best describes the relationship between prevention, appraisal, and failure costs?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
What is the term used to describe the costs associated with providing poor quality products or services?
What is the term used to describe the costs associated with providing poor quality products or services?
Which of the following is an example of an external failure cost?
Which of the following is an example of an external failure cost?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
Which category of costs is associated with measuring and monitoring activities related to quality?
Which category of costs is associated with measuring and monitoring activities related to quality?
What is the cost of quality?
What is the cost of quality?
What are hidden costs of poor quality?
What are hidden costs of poor quality?
What is the distinction between sporadic and chronic quality problems?
What is the distinction between sporadic and chronic quality problems?
Which of the following is a component of the cost of quality?
Which of the following is a component of the cost of quality?
Which of the following zones on the total quality cost curve is characterized by appraisal costs exceeding failure costs?
Which of the following zones on the total quality cost curve is characterized by appraisal costs exceeding failure costs?
What is the relationship between failure costs and the quality of the product?
What is the relationship between failure costs and the quality of the product?
Which of the following is NOT a component of the total quality cost curve?
Which of the following is NOT a component of the total quality cost curve?
In which zone of the total quality cost curve do prevention costs constitute less than 10% of the total quality costs?
In which zone of the total quality cost curve do prevention costs constitute less than 10% of the total quality costs?
Which of the following is true about chronic quality problems?
Which of the following is true about chronic quality problems?
What is the cost associated with poor quality due to sporadic problems?
What is the cost associated with poor quality due to sporadic problems?
What is the cost associated with poor quality due to chronic problems?
What is the cost associated with poor quality due to chronic problems?
What does the Economic Conformance Level (ECL) represent?
What does the Economic Conformance Level (ECL) represent?
Which zone of the total quality cost curve represents the area where the optimum level of quality improvement projects has been reached?
Which zone of the total quality cost curve represents the area where the optimum level of quality improvement projects has been reached?
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