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Questions and Answers
What is the primary role of middle management?
Which of the following is a characteristic of top management?
What is the primary skill required for first-line managers?
What is a common characteristic of managers' work?
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What is a key aspect of managers' communication style?
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What is a characteristic of managers' tasks?
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What is the primary role of operational managers?
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What skill is required for managers to work effectively with others?
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What is a common activity of managers during meetings?
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What is the relationship between managerial levels and skills?
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Study Notes
Management Requirements
- Management is about getting things done through others, and it requires:
- Objective: something to aim to achieve
- Resources: a source of supply, support, or aid
- Methods: procedure for accomplishing or approaching something
- Organization setting: hierarchy of people with their corresponding decision-making influence
- People: human beings making up a group or assembly or linked by a common interest
Management Aspects
- Other management aspects include:
- Productivity: an index that measures output relative to input
- Effectiveness: the capability of producing an effect (doing the "right" things)
- Efficiency: a measure of how well a certain aspect is performing (doing things "right")
Functions of Management
- Management functions consist of:
- Planning (Decision Making): selecting goals and objectives, as well as the actions to achieve them
- Organizing (Staffing): gathering and allocating resources, coordinating the work of the organization
- Directing (Leading): redirecting human behavior to achieve objectives, motivating others to produce
- Controlling: keeping things on track, steering performance towards desired goals
Planning (Decision Making)
- Involves:
- Selecting goals and objectives
- Deciding what/when/how/who to do things
Organizing (Staffing)
- Involves:
- Gathering and allocating resources
- Coordinating the work of the organization
- Defining authority, communication, and task structures
Directing (Leading)
- Involves:
- Redirecting human behavior to achieve objectives
- Motivating others to produce
- Influencing subordinates
Controlling
- Involves:
- Keeping things on track
- Steering performance towards desired goals
- Coordinating, monitoring, and adjusting performance
Managerial Levels and Skills
-
Management levels:
- First-line managers: directly supervise non-managers
- Middle management: manage through other managers
- Top management: responsible for defining the character, mission, and objectives of the enterprise
-
Managerial skills:
- Conceptual skill: cognitive ability to see the organization as a whole
- Human skill: ability to work with and through other people
- Technical skill: understanding of and proficiency in the performance of specific tasks
Relationship between Levels and Skills
- Top management: requires conceptual skill
- Middle management: requires human relations skills
- Supervisory management: requires technical skills
What Managers Do
- Managers work at an unrelenting pace, with little time for breaks
- Managers handle a wide variety of issues throughout the day
- Managers rely heavily on verbal communication and networks
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Description
This quiz covers the introduction to management in aircraft maintenance, including the requirements and functions of management, as well as managerial levels and skills.
