American Service Excellence
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Questions and Answers

Which one of these is a way to provide American service?

  • Greeting customers with a serious expression
  • Greeting customers with a smile and friendly tone (correct)
  • Ignoring customers until they ask for assistance
  • Speaking loudly to customers

    • What is a characteristic of American service?

  • Being slow to respond to customers
  • Being attentive to customers' needs (correct)
  • Being indifferent to customers' requests
  • Being dismissive of customers' concerns

    • Which of the following is a part of American service?

  • Disregarding customers' requests
  • Ignoring customers' needs
  • Anticipating customers' needs (correct)
  • Delaying service to customers

    • Teknik apa yang diajarkan dalam soal lipatan serbet di SMK perhotelan?

    <p>Lipatan kain</p> Signup and view all the answers

    Tujuan dari pembelajaran soal lipatan serbet di SMK perhotelan adalah untuk?

    <p>Memperindah tatakan makanan</p> Signup and view all the answers

    Mengapa pembelajaran soal lipatan serbet penting dalam SMK perhotelan?

    <p>Menciptakan suasana makan yang nyaman</p> Signup and view all the answers

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