Podcast
Questions and Answers
What is the primary focus of 'Attack the Process'?
What is the primary focus of 'Attack the Process'?
What is the purpose of asking 'Do they know what to do?'?
What is the purpose of asking 'Do they know what to do?'?
What is an outcome of 'Engaging People'?
What is an outcome of 'Engaging People'?
What is the main goal of being influential?
What is the main goal of being influential?
Signup and view all the answers
What results from 'Seeing the Invisible'?
What results from 'Seeing the Invisible'?
Signup and view all the answers
What is the purpose of 'Hey, Do that Again!'?
What is the purpose of 'Hey, Do that Again!'?
Signup and view all the answers
What is an element of 'Being Influential'?
What is an element of 'Being Influential'?
Signup and view all the answers
What is 'Engage People' characterized by?
What is 'Engage People' characterized by?
Signup and view all the answers
What is the result of 'Attacking the Process'?
What is the result of 'Attacking the Process'?
Signup and view all the answers
What is a type of engagement level?
What is a type of engagement level?
Signup and view all the answers
Study Notes
APEP: Attack Processes Engage People
- APEP is a methodology used at Amazon to remove barriers to success
- It expects managers and process assistants to:
- Assume people are self-motivated
- Believe people want to do a good job at work
- Function as barrier-busters
- Believe that bad processes prevent good people from being successful
Applying APEP
- Apply APEP when talking to others by understanding barriers to performance
- Attack the process by asking:
- Do they know what to do?
- Do they know how?
- Do they know what they're doing right/incorrectly?
- Does bad stuff happen when they do good stuff?
- Does good stuff happen when they do bad stuff?
- Do they have the info, tools, equipment needed to be successful?
Engaging the Person
- Engaging the person involves relating on a person-to-person level
- Engaging involves:
- Acknowledging emotions
- Treating people with dignity
- Conveying your desire to help
- Asking for ideas and opinions
- Going and seeing; being present
Engagement
- Engagement is the emotional commitment that ensures people care about what they do
- Find out what motivates everyone – everyone is different!
- Treating people with respect is key to engagement
Qualities of Engaged Workers
- Motivated
- Show up and show up on time
- Stay for the entire shift and leave happy
Engaging Associates
- Engaging associates involves earning their trust
- Other ways to engage associates include:
- Finding out what motivates them
- Treating them with respect
Applying APEP in Feedback
- Assume positive intent
- Use two-way communication (positive and corrective)
- Be empathetic
- Collaborate toward a solution
- Benefits include:
- Establishing credibility
- Helping associates engage
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Learn about Amazon's APEP methodology, which aims to remove barriers to success by assuming people are self-motivated and wanting to do a good job. Discover how managers and process assistants can function as barrier-busters.
