التواصل والمحادثة

Communication Skills

• What is communication?
  • Effective communication involves conveying information while maintaining the same content and context.
  • It occurs when the sender's intended meaning and the receiver's perceived meaning are the same.
  • Communication is the art and process of creating and sharing ideas.
  • It is also the exchange of information, verbally and through body language, between two or more people to influence actions, thoughts, or opinions.
  • Communication is a complex, two-way process.
  • Several attempts might be needed before achieving a shared understanding.

Is communication successful?

• Success in communication is measured by the response received.

Purpose of communication

• Informing, instructing, motivating, persuading, encouraging, negotiating.
• Understanding others' views and ideas.
• Learning by listening.
• Requesting, receiving, and providing advice and information, decisions.

Importance of communication

• We spend approximately 70% of our time communicating with others.
• Communication skills are often considered essential for professional success.
• Effective communication allows conveying messages effectively, providing others with better information on completing assigned tasks.

Effective communication

• Factors affect communication:
  • The situation (communication skills differ when negotiating versus presenting results).
  • The receiver (a receiver with hearing or language issues might require specific skills from the sender).
  • The content itself (conveying numbers and data requires more presentation skills compared to conversation skills).
• Communication barriers:
  • Cultural differences, expectations, experience, differing views of the topic, and communication styles.
  • Barriers can be single, multiple, or all at once.
  • Recognizing and observing these barriers is vital at several points in the communication process.
• Communication skills: Tools used to overcome barriers to effective communication.

Why do we communicate?

• Communication is more than just conversation; it's translating ideas and words into meaningful actions.
• Communication focuses on goals, whereas conversation focuses on sharing.