Podcast
Questions and Answers
What information is typically provided about the alarm site activation?
What information is typically provided about the alarm site activation?
- Time of day of the alarm
- Weather conditions at the time of alarm
- Location within the alarm site (north, south, front, back, window, floor, etc.) (correct)
- Type of alarm system used
Who is responsible for delivering notices of false alarms to the alarm site and property owner?
Who is responsible for delivering notices of false alarms to the alarm site and property owner?
- The Department of Consumer and Veterans Services (correct)
- The Communications Bureau
- The Alarm Business Monitoring Facility
- The Hillsborough County Sheriff's Office
Under what circumstances can a panic or duress alarm be cancelled?
Under what circumstances can a panic or duress alarm be cancelled?
- If the alarm is verified as a false alarm
- If the police respond and find no issue
- If the alarm is cancelled by the Communications Bureau
- At the request of the alarm business monitoring facility (correct)
How should false alarms be cleared by Communications Bureau personnel?
How should false alarms be cleared by Communications Bureau personnel?
When are Communications Bureau personnel allowed to make call-backs on robbery or holdup alarms?
When are Communications Bureau personnel allowed to make call-backs on robbery or holdup alarms?
What happens to cancelled robbery or holdup alarms?
What happens to cancelled robbery or holdup alarms?
Who is responsible for enforcing the administrative provisions of SOP 507 Alarms?
Who is responsible for enforcing the administrative provisions of SOP 507 Alarms?
What is not considered a false alarm?
What is not considered a false alarm?
When is a law enforcement response considered to have occurred?
When is a law enforcement response considered to have occurred?
What information must the alarm business provide when requesting a law enforcement response?
What information must the alarm business provide when requesting a law enforcement response?
What happens if the required information is not provided when requesting a law enforcement response?
What happens if the required information is not provided when requesting a law enforcement response?
What is the purpose of providing the Florida State license number of the alarm business?
What is the purpose of providing the Florida State license number of the alarm business?
Who is the key-holder representative responsible for?
Who is the key-holder representative responsible for?
What information is required to be provided in addition to the alarm site address?
What information is required to be provided in addition to the alarm site address?
A Law Enforcement Response occurs when a law enforcement officer physically responds to the alarm site.
A Law Enforcement Response occurs when a law enforcement officer physically responds to the alarm site.
The Department of Consumer and Veterans Services is responsible for enforcing the administrative provisions of SOP 507 Alarms.
The Department of Consumer and Veterans Services is responsible for enforcing the administrative provisions of SOP 507 Alarms.
False alarms include alarm signals caused by physical damage to the alarm system.
False alarms include alarm signals caused by physical damage to the alarm system.
Communications Bureau personnel can make call-backs on all robbery or holdup alarms.
Communications Bureau personnel can make call-backs on all robbery or holdup alarms.
The Alarm Administrator is responsible for enforcing the administrative provisions of SOP 507 Alarms.
The Alarm Administrator is responsible for enforcing the administrative provisions of SOP 507 Alarms.
A cancelled robbery or holdup alarm is classified as a false alarm.
A cancelled robbery or holdup alarm is classified as a false alarm.
A request for law enforcement response will not be entered if the alarm business fails to provide the required information.
A request for law enforcement response will not be entered if the alarm business fails to provide the required information.
The alarm business is required to provide the key-holder representative's phone number when requesting a law enforcement response.
The alarm business is required to provide the key-holder representative's phone number when requesting a law enforcement response.
All false alarms shall be cleared using signal code 492.
All false alarms shall be cleared using signal code 492.
A false alarm includes an alarm signal caused by a tornado.
A false alarm includes an alarm signal caused by a tornado.
A panic or duress alarm can be cancelled at the request of the alarm business monitoring facility.
A panic or duress alarm can be cancelled at the request of the alarm business monitoring facility.
The Communications Bureau personnel are responsible for delivering notices of false alarms to the alarm site and property owner.
The Communications Bureau personnel are responsible for delivering notices of false alarms to the alarm site and property owner.
The Florida State license number of the alarm business is required when requesting a law enforcement response.
The Florida State license number of the alarm business is required when requesting a law enforcement response.
The alarm business is required to provide the alarm user's name when requesting a law enforcement response.
The alarm business is required to provide the alarm user's name when requesting a law enforcement response.
Study Notes
Alarm Administration
- Alarm Administrator is designated by the Director of the Department of Consumer and Veterans Services to enforce administrative provisions of the ordinance.
False Alarms Exclusions
- False alarms do not include alarm signals caused by:
- Fire
- Extraordinarily violent conditions of nature (tornadoes, floods, hurricanes, earthquakes)
- Physical damage to the alarm system caused by conditions of nature or criminal acts of others
Law Enforcement Response
- Occurs when a law enforcement agency receives a request for response or learns of an alarm system activation
- A response occurs when the call is entered into the dispatch system, regardless of whether an officer physically responds
Alarm Business Requirements
- Alarm business shall provide the following information when requesting law enforcement response:
- Physical address of the alarm site
- Date and time of alarm system activation
- Florida State license number and name of the alarm business monitoring company
- Phone number at the alarm site
- Name of key-holder representative
- Estimated time of on-scene arrival of key-holder representative (if applicable)
- Alarm user's name
- Notes on location within the alarm site of the activation
- Toll-free phone number for contacting the alarm business monitoring facility
- Name or operator number of the monitoring company employee providing information and a reference number
Cancellation of Alarms
- Robbery or holdup alarms cannot be cancelled
- Panic or duress alarms may be cancelled by the Communications Bureau at the request of the alarm business monitoring facility or with credible information that the alarm signal is false
False Alarm Procedures
- False alarms shall be cleared using signal code 491 and cleared as unfounded
- The Department of Consumer and Veterans Services will deliver notices of false alarms to the alarm site and property owner as required by the Hillsborough County Alarm Ordinance
Alarm Administration
- Alarm Administrator is designated by the Director of the Department of Consumer and Veterans Services to enforce administrative provisions of the ordinance.
False Alarms Exclusions
- False alarms do not include alarm signals caused by:
- Fire
- Extraordinarily violent conditions of nature (tornadoes, floods, hurricanes, earthquakes)
- Physical damage to the alarm system caused by conditions of nature or criminal acts of others
Law Enforcement Response
- Occurs when a law enforcement agency receives a request for response or learns of an alarm system activation
- A response occurs when the call is entered into the dispatch system, regardless of whether an officer physically responds
Alarm Business Requirements
- Alarm business shall provide the following information when requesting law enforcement response:
- Physical address of the alarm site
- Date and time of alarm system activation
- Florida State license number and name of the alarm business monitoring company
- Phone number at the alarm site
- Name of key-holder representative
- Estimated time of on-scene arrival of key-holder representative (if applicable)
- Alarm user's name
- Notes on location within the alarm site of the activation
- Toll-free phone number for contacting the alarm business monitoring facility
- Name or operator number of the monitoring company employee providing information and a reference number
Cancellation of Alarms
- Robbery or holdup alarms cannot be cancelled
- Panic or duress alarms may be cancelled by the Communications Bureau at the request of the alarm business monitoring facility or with credible information that the alarm signal is false
False Alarm Procedures
- False alarms shall be cleared using signal code 491 and cleared as unfounded
- The Department of Consumer and Veterans Services will deliver notices of false alarms to the alarm site and property owner as required by the Hillsborough County Alarm Ordinance
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Description
Learn about the roles and responsibilities of Alarm Administrators, false alarm exclusions, and law enforcement responses. Understand the rules and regulations governing alarm systems.
