28 Questions
What information is typically provided about the alarm site activation?
Location within the alarm site (north, south, front, back, window, floor, etc.)
Who is responsible for delivering notices of false alarms to the alarm site and property owner?
The Department of Consumer and Veterans Services
Under what circumstances can a panic or duress alarm be cancelled?
At the request of the alarm business monitoring facility
How should false alarms be cleared by Communications Bureau personnel?
Using signal code 491 and cleared as unfounded
When are Communications Bureau personnel allowed to make call-backs on robbery or holdup alarms?
Only in cases of bank robbery or bank holdup alarms
What happens to cancelled robbery or holdup alarms?
They are classified as a false alarm
Who is responsible for enforcing the administrative provisions of SOP 507 Alarms?
Alarm Administrator
What is not considered a false alarm?
Alarm signal caused by fire
When is a law enforcement response considered to have occurred?
When the call is entered into the dispatch system
What information must the alarm business provide when requesting a law enforcement response?
Alarm site address, date and time of activation, and Florida State license number
What happens if the required information is not provided when requesting a law enforcement response?
The call will not be entered into the dispatch system
What is the purpose of providing the Florida State license number of the alarm business?
To ensure the alarm business is authorized to operate in the state
Who is the key-holder representative responsible for?
Responding to the alarm site
What information is required to be provided in addition to the alarm site address?
Apartment/suite number and phone number
A Law Enforcement Response occurs when a law enforcement officer physically responds to the alarm site.
False
The Department of Consumer and Veterans Services is responsible for enforcing the administrative provisions of SOP 507 Alarms.
False
False alarms include alarm signals caused by physical damage to the alarm system.
False
Communications Bureau personnel can make call-backs on all robbery or holdup alarms.
False
The Alarm Administrator is responsible for enforcing the administrative provisions of SOP 507 Alarms.
True
A cancelled robbery or holdup alarm is classified as a false alarm.
True
A request for law enforcement response will not be entered if the alarm business fails to provide the required information.
True
The alarm business is required to provide the key-holder representative's phone number when requesting a law enforcement response.
False
All false alarms shall be cleared using signal code 492.
False
A false alarm includes an alarm signal caused by a tornado.
False
A panic or duress alarm can be cancelled at the request of the alarm business monitoring facility.
True
The Communications Bureau personnel are responsible for delivering notices of false alarms to the alarm site and property owner.
False
The Florida State license number of the alarm business is required when requesting a law enforcement response.
True
The alarm business is required to provide the alarm user's name when requesting a law enforcement response.
True
Study Notes
Alarm Administration
- Alarm Administrator is designated by the Director of the Department of Consumer and Veterans Services to enforce administrative provisions of the ordinance.
False Alarms Exclusions
- False alarms do not include alarm signals caused by:
- Fire
- Extraordinarily violent conditions of nature (tornadoes, floods, hurricanes, earthquakes)
- Physical damage to the alarm system caused by conditions of nature or criminal acts of others
Law Enforcement Response
- Occurs when a law enforcement agency receives a request for response or learns of an alarm system activation
- A response occurs when the call is entered into the dispatch system, regardless of whether an officer physically responds
Alarm Business Requirements
- Alarm business shall provide the following information when requesting law enforcement response:
- Physical address of the alarm site
- Date and time of alarm system activation
- Florida State license number and name of the alarm business monitoring company
- Phone number at the alarm site
- Name of key-holder representative
- Estimated time of on-scene arrival of key-holder representative (if applicable)
- Alarm user's name
- Notes on location within the alarm site of the activation
- Toll-free phone number for contacting the alarm business monitoring facility
- Name or operator number of the monitoring company employee providing information and a reference number
Cancellation of Alarms
- Robbery or holdup alarms cannot be cancelled
- Panic or duress alarms may be cancelled by the Communications Bureau at the request of the alarm business monitoring facility or with credible information that the alarm signal is false
False Alarm Procedures
- False alarms shall be cleared using signal code 491 and cleared as unfounded
- The Department of Consumer and Veterans Services will deliver notices of false alarms to the alarm site and property owner as required by the Hillsborough County Alarm Ordinance
Alarm Administration
- Alarm Administrator is designated by the Director of the Department of Consumer and Veterans Services to enforce administrative provisions of the ordinance.
False Alarms Exclusions
- False alarms do not include alarm signals caused by:
- Fire
- Extraordinarily violent conditions of nature (tornadoes, floods, hurricanes, earthquakes)
- Physical damage to the alarm system caused by conditions of nature or criminal acts of others
Law Enforcement Response
- Occurs when a law enforcement agency receives a request for response or learns of an alarm system activation
- A response occurs when the call is entered into the dispatch system, regardless of whether an officer physically responds
Alarm Business Requirements
- Alarm business shall provide the following information when requesting law enforcement response:
- Physical address of the alarm site
- Date and time of alarm system activation
- Florida State license number and name of the alarm business monitoring company
- Phone number at the alarm site
- Name of key-holder representative
- Estimated time of on-scene arrival of key-holder representative (if applicable)
- Alarm user's name
- Notes on location within the alarm site of the activation
- Toll-free phone number for contacting the alarm business monitoring facility
- Name or operator number of the monitoring company employee providing information and a reference number
Cancellation of Alarms
- Robbery or holdup alarms cannot be cancelled
- Panic or duress alarms may be cancelled by the Communications Bureau at the request of the alarm business monitoring facility or with credible information that the alarm signal is false
False Alarm Procedures
- False alarms shall be cleared using signal code 491 and cleared as unfounded
- The Department of Consumer and Veterans Services will deliver notices of false alarms to the alarm site and property owner as required by the Hillsborough County Alarm Ordinance
Learn about the roles and responsibilities of Alarm Administrators, false alarm exclusions, and law enforcement responses. Understand the rules and regulations governing alarm systems.
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