AI in Operations Management

The Use Cases and Benefits

• Impact, Fidelity & Compliance, and Cost/Time Saving benefits are the main focuses
• Allies involved include Ops Management, QA, Admin, Marketing, and Chief Compliance Officer

Technologies

• LLMs (Claude 3.5 Sonnet, Anthropic), Vision, Voice, RAG, LangChain, ChatGPT 4o, OpenAI, and Flowise are the AI technologies used

Data

• 12 conversations generated by Claude
• 2 images of people holding grab bars
• VM and Incoming Call protocols
• An explanation of the goal update process
• A filled questionnaire
• A brochure on Bathing Safety

Use Cases

Achieving Goals

• Member sends goals by taking a picture and AI analyzes the photo
• Review quality of follow-up conversation based on explanation and examples

Analyzing Calls

• Summarization, Sentiment analysis, and topics

Training

• Role Play
• Knowledge Testing

Automation

• Automation of Post Call Notes

Marketing

• Creation of Marketing Material

Data Extraction

• Extracting info from questionnaire

Data Protection

• Identify and remove PII data

Chatbot Interaction

• Chatbot interacting with members

This quiz covers the use cases and benefits of Artificial Intelligence in operations management, including impact, time saving, cost saving, and compliance. It also explores the technologies involved, such as LLMs, Vision, and Voice.