AI in Operations Management

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Questions and Answers

Who are the Personas involved in the use cases of AI for AA?

  • Chief Compliance Officer (correct)
  • Allies (correct)
  • Program / Marketing (correct)
  • Ops Management / QA (correct)
  • Admin (correct)

What are the technologies mentioned in the content related to AI for AA?

LLMs, Vision, Voice, RAG, Claude 3.5 Sonnet/Anthropic, LangChain, ChatGPT 4o/OpenAI, Flowise

How many conversations were generated by Claud?

12

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Study Notes

The Use Cases and Benefits

  • Impact, Fidelity & Compliance, and Cost/Time Saving benefits are the main focuses
  • Allies involved include Ops Management, QA, Admin, Marketing, and Chief Compliance Officer

Technologies

  • LLMs (Claude 3.5 Sonnet, Anthropic), Vision, Voice, RAG, LangChain, ChatGPT 4o, OpenAI, and Flowise are the AI technologies used

Data

  • 12 conversations generated by Claude
  • 2 images of people holding grab bars
  • VM and Incoming Call protocols
  • An explanation of the goal update process
  • A filled questionnaire
  • A brochure on Bathing Safety

Use Cases

Achieving Goals

  • Member sends goals by taking a picture and AI analyzes the photo
  • Review quality of follow-up conversation based on explanation and examples

Analyzing Calls

  • Summarization, Sentiment analysis, and topics

Training

  • Role Play
  • Knowledge Testing

Automation

  • Automation of Post Call Notes

Marketing

  • Creation of Marketing Material

Data Extraction

  • Extracting info from questionnaire

Data Protection

  • Identify and remove PII data

Chatbot Interaction

  • Chatbot interacting with members

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Related Documents

AI for AA - 10 Demos.pdf

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