10 Questions
What is the most common application of AI in businesses, according to the Forbes Advisor survey?
Customer service
What percentage of businesses use or plan to use AI-powered chatbots for instant messaging?
73%
What is the primary purpose of AI in customer relationship management?
Enhancing customer experiences
What is the percentage of businesses that use AI for personalized advertising?
46%
What is the percentage of businesses that use AI for text message optimization?
49%
What is the primary effect of AI on customer interaction channels?
More personalized and efficient experiences
What percentage of businesses use AI for process automation?
51%
What is the least common use of AI among businesses, according to the survey?
Writing code
What is an additional benefit of AI in business, besides improving customer experiences?
Allowing companies to become more nimble and productive
What percentage of businesses use AI for search engine optimization tasks?
52%
Study Notes
AI Applications in Businesses
- 56% of businesses use AI for customer service.
- 51% of businesses adopt AI for cybersecurity and fraud management.
- 46% of businesses use AI for customer relationship management.
- 47% of businesses use AI-powered digital personal assistants.
- 40% of businesses use AI for inventory management.
- 35% of businesses use AI for content production.
AI in Customer Experience
- 73% of businesses use or plan to use AI-powered chatbots for instant messaging.
- 61% of companies use AI to optimize emails.
- 55% of businesses deploy AI for personalized services, such as product recommendations.
- 42% of businesses use AI for long-form written content, such as website copy.
- 46% of businesses use AI for personalized advertising.
- 36% of respondents use or plan to use AI in phone-call handling.
- 49% of businesses utilize AI for text message optimization.
AI in Business Processes
- 53% of businesses apply AI to improve production processes.
- 51% of businesses adopt AI for process automation.
- 52% of businesses utilize AI for search engine optimization tasks, such as keyword research.
- 40% of businesses use AI for data aggregation.
- 38% of businesses use AI for idea generation.
- 38% of businesses use AI for minimizing safety risks.
- 46% of businesses use AI to streamline internal communications, plans, presentations, and reports.
- 31% of businesses use AI for writing code.
- 29% of businesses use AI for writing website copy.
This quiz explores the various ways businesses are using AI to improve their operations, including customer service, cybersecurity, and more.
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