AHST 109: Communication and Human Relations

Study Notes

Course Introduction

The course is Communications and Human Relations (AHST 109) in Spring 2024
The instructor is Prof. Dr. Hanan Gewefel, Dean of Applied Health Science Technology Faculty
Teacher Assistants are Hossam Aawad and Mohamed Mostafa, both from the Radiology and Medical Imaging Technology (RMIT) program

Course Objectives and Content

The course aims to equip students with basic knowledge and skills of effective communication and human relations
Course content includes:
- Introduction to Human Relations
- Improving Personal and Organizational Communication
- Understanding Communication Styles
- Building High Self-Esteem
- Attitudes Can Shape Your Life
- Motivating Yourself and Others
- Communication in Healthcare
- Improving Impersonal Relations with Constructive Self-Disclosure
- Special Challenges in Human Relations
- Building Stronger Relationships with Positive Energy
- Developing a Professional Presence
- Team Building: A Leadership Strategy

Assessment and Schedule

Quizzes: QI (Week 4), QII (Week 8), QIII (Week 13)
Final Exam: Week 16
Mark Distribution: QI (10%), QII (15%), QIII (15%), Final Exam (60%)
Lectures: Mondays, Group 1 (9:00-11:00 AM), Group 2 (11:00 AM-1:00 PM), Hall 457

Introduction to Human Relations

Human relations is the study of interactions among people, including conflicts, cooperative efforts, and group relationships
The term human relations covers all types of interactions among people in the workplace and personal lives
The study of human relations emphasizes analysis of human behavior, prevention strategies, resolution of behavioral problems, and self-development

Major Developments in Human Relations

Every organization depends on three essential factors: people, process, and technology
Diversity has become a prominent characteristic of today's workforce
Organizations are recognizing the importance of human relations in achieving career success and increased work-life balance

The Challenge of Human Relations

Working with clients, customers, patients, and other workers with varying ages, work backgrounds, communication styles, values, cultural backgrounds, gender, and work ethic
Managing three relationships: ourselves, one-to-one relationships, and group relationships

The "Total Person"

Each person's characteristics are part of a single system making up the whole person
Traits are interdependent, including physical fitness, self-awareness, value orientation, and emotional control
Organizations recognize that improving the whole person benefits the firm

Forces Influencing Behavior at Work

Organizational culture: a collection of shared values, beliefs, rituals, stories, and myths that create a common identity and feelings of community among employees
Supervisory-management influence: managers' competence and leadership style establish an image in the eyes of employees
Work group influence: employees spend most of their waking hours doing their jobs and thinking about work
Personal characteristics of the worker: abilities, interests, values, and expectations
Family influence: need for balance between work and family, and creating family-friendly environments

Major Themes in Human Relations

Communication: the means by which we come to an understanding of ourselves and others
Self-awareness: understanding of how our behavior affects others
Self-acceptance: the foundation of successful interaction with others

Description

This is the communication and Human relations class for spring 2024 at Applied Health Science Technology Faculty, taught by Dr. Hanan Gewefel. The course covers communication and human relations topics.