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Questions and Answers

What is the purpose of the standard operating procedure mentioned in the text?

To provide guidelines for employee conduct during office hours.

To outline the procedure for filing complaints within the Department.

To define the protocol for conducting official meetings within the Department.

To establish rules for employee use of departmental letterhead and formatting in correspondence. (correct)

According to the standard operating procedure, what must employees do before corresponding in the name of the Department?

Consult with their colleagues.

Seek approval from the Mayor.

Obtain permission from their division commander. (correct)

Notify the Human Resources Department.

What font should be used for correspondence as per the standard operating procedure?

Arial, 14-point font

Verdana, 11-point font

Times New Roman, 12-point font

Calibri, 12-point font (correct)

When should employees use the Department as a mailing address according to the standard operating procedure?

For vehicle registration and driver license address as provided by law. Signup and view all the answers

What is one of the responsibilities of supervisors mentioned in the standard operating procedure?

Check employees’ correspondence for proper spelling, grammar, content, and formatting. Signup and view all the answers

Which alignment is recommended for the date and closing of a letter as per the standard operating procedure?

Left aligned text Signup and view all the answers

According to the standard operating procedure, what happens if the correspondence does not meet the specified requirements?

It shall be returned to the employee for correction Signup and view all the answers

Which type of correspondence should be printed on Department letterhead and envelopes?

Records Section proofs of compliance for sealed records Signup and view all the answers

Where should commendations from citizens or other City departments for Department employees be forwarded?

City department head through the chief of police Signup and view all the answers

How should commendations generated internally from Department personnel to other employees be sent?

Through the writer’s chain of command up to the division commander Signup and view all the answers

What should all faxes be composed on according to the standard operating procedure?

Specific bureau/division’s fax form Signup and view all the answers

What type of correspondence should be printed on City letterhead and sent in interoffice envelopes?

Correspondence to any City employee including the Mayor and Council Members Signup and view all the answers

What should be done with commendations from citizens or other City departments for Department employees?

They will be forwarded to the City department head through the chief of police Signup and view all the answers