Advice Giving and Receiving Quiz

Adaptability, risk-taking, resilience, empathy, and strategic thinking

Emotional intelligence, self-awareness, restraint, diplomacy, and patience (correct)

Confidence, decisiveness, charisma, vision, and delegation skills

Technical skills, problem-solving ability, assertiveness, communication skills, and creativity

They are dependent on formal education and training

They are solely based on intuition and gut feeling

They are innate traits that cannot be developed

They are practical skills that can be learned and applied effectively (correct)

Thinking one already has the answers, defining the problem poorly, and overstepping boundaries (correct)

Difficulty in understanding others' perspectives, lack of technical expertise, and over-analysis

Overreliance on others' opinions, inability to make decisions, and fear of judgment

Lack of confidence, fear of failure, and inability to articulate thoughts

Five stages Signup and view all the answers

Emotional intelligence, self-awareness, restraint, diplomacy, and patience Signup and view all the answers

Being polite and considerate of the other person's feelings Signup and view all the answers

Being blunt or rude, as it may come across as aggressive or confrontational Signup and view all the answers

Listening carefully and understanding the customer's context and expectations Signup and view all the answers

To avoid coming across as too pushy or rude Signup and view all the answers

It helps in offering alternatives that are more suitable for the customer Signup and view all the answers

Questions and Answers