18 Questions
What is the name of the letter format where the heading, inside address, and signature follow the block form while the beginnings of the paragraphs are even with the left margin?
Hanging or overhanging form
When should the words 'Company' or 'Incorporated' be abbreviated in the inside address?
They should never be abbreviated
What is the purpose of the salutation in a business letter?
To establish rapport and put the reader in a friendly frame of mind
What is the most important part of a business letter?
The body
How should the complementary close be formatted in a business letter?
The first word should be capitalized and it should be followed by a comma
What is the purpose of the signature in a business letter?
To provide a legible signature
What notation is used to indicate that a duplicate or carbon copy of a letter is being sent to another person?
cc
Where should the return address be placed on an envelope?
In the upper left-hand corner
What line is used when a letter is addressed to a company rather than an individual?
Attention Line
Which line on an envelope emphasizes that only the addressee should read the letter?
Personal Line
Where should additional directions, such as 'General Delivery' or 'Special Delivery', be placed on an envelope?
In the lower left-hand corner
What notation is used to indicate that additional sheets or documents are enclosed with a letter?
Enc
What is the purpose of the Reference Line in a business letter?
To indicate a previous request or correspondence from the addressee
When is the word 'Copy' or 'c' used in a business letter?
When a copy of the letter is being sent to another person
Where is the Enclosure line typically placed in a business letter?
Two spaces below the identification line, or two spaces below the signature if no identification line is present
What is the purpose of the Mailing Line in a business letter?
To indicate that the letter is being sent via a special mailing method, such as a messenger or courier
When would the 'Personal' or 'Confidential' line be used in a business letter?
When the letter includes sensitive or confidential information that should only be read by the addressee
Which line in a business letter indicates the initials of the sender and the typist?
Identification Line
Learn about including additional sheets, carbon copy notations, and folding letters in professional communication. Understand the scenarios where these elements are necessary for effective correspondence.
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