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Questions and Answers
What are the objectives discussed in the content?
What are the objectives discussed in the content?
- Improving active listening skills (correct)
- Building good relationships in conversation (correct)
- Using the F.A.C.E technique when speaking to people (correct)
- Learning about writing Meeting Minutes (correct)
What type of listener are you according to the content?
What type of listener are you according to the content?
- Non-listener (correct)
- Pretend listener (correct)
- Active listener (correct)
- Marginal listener (correct)
What are some techniques of active listening mentioned in the content?
What are some techniques of active listening mentioned in the content?
Interest, Reassure, Surprise, Praise, Sympathy, Support
In business culture, looking someone straight in the eye can be interpreted as insubordinate.
In business culture, looking someone straight in the eye can be interpreted as insubordinate.
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What does the F.A.C.E technique stand for?
What does the F.A.C.E technique stand for?
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Study Notes
Types of Listeners
- Non-listener: monopolizes the conversation, has a lot to say
- Marginal listener: exhibits body movement, interrupts others
- Pretend listener: focuses on what is being said rather than how it is being said
- Active listener: quiet, sympathetic, and engaged
Techniques of Active Listening
- Showing interest
- Reassuring the speaker
- Expressing surprise
- Praising the speaker
- Offering sympathy
- Providing support
Business Culture
- In many countries, direct eye contact can be seen as threatening, challenging, or insubordinate
- It's essential to be aware of cultural differences in nonverbal communication
Using F.A.C.E. Technique
- Focus: pay attention to the speaker's words and tone, avoid judging, and make engaging noises to show interest
- Acknowledge: adapt facial expressions to the context, use expressive words to show engagement
- Clarity: ask simple and engaging questions to ensure understanding
- Empathize: acknowledge the speaker's opinion or experience, show appreciation for their thoughts
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Description
Discover your listening style and learn how to improve your active listening skills to build good relationships in conversations and master the F.A.C.E technique.
