Podcast
Questions and Answers
What is the primary purpose of paraphrasing in active listening?
What is the primary purpose of paraphrasing in active listening?
- To express the meaning using different words (correct)
- To ask the speaker to clarify their feelings
- To summarize the conversation in detail
- To provide your opinion on the topic discussed
Which of the following is NOT a benefit of clarifying in active listening?
Which of the following is NOT a benefit of clarifying in active listening?
- Encouraging the speaker to elaborate
- Identifying anything unclear
- Gaining a deeper understanding of feelings (correct)
- Ensuring accuracy in understanding what was said
What is the main effect of reflecting in a conversation?
What is the main effect of reflecting in a conversation?
- To demonstrate superior knowledge on the topic
- To summarize the entire conversation
- To show understanding of the speaker's feelings (correct)
- To deliver feedback to the speaker
When should active listening techniques be employed during a conversation?
When should active listening techniques be employed during a conversation?
Why is it important to use 'feeling words' in the reflecting process?
Why is it important to use 'feeling words' in the reflecting process?
Which of the following exemplifies a clarifying question?
Which of the following exemplifies a clarifying question?
What type of roadblocks might hinder good listening?
What type of roadblocks might hinder good listening?
What is the purpose of the Hamburger Method in providing feedback?
What is the purpose of the Hamburger Method in providing feedback?
Which of the following is classified as a hygiene factor that can lead to employee dissatisfaction?
Which of the following is classified as a hygiene factor that can lead to employee dissatisfaction?
What is the primary outcome of focusing solely on hygiene factors in an organization?
What is the primary outcome of focusing solely on hygiene factors in an organization?
What does the 'Soft' part of the Hamburger Method suggest you do first when giving feedback?
What does the 'Soft' part of the Hamburger Method suggest you do first when giving feedback?
Which of the following is NOT a roadblock to effective listening?
Which of the following is NOT a roadblock to effective listening?
In Maslow's Hierarchy of Needs, which need must be fulfilled before an individual can pursue esteem needs?
In Maslow's Hierarchy of Needs, which need must be fulfilled before an individual can pursue esteem needs?
According to Maslow's theory, what are physiological needs?
According to Maslow's theory, what are physiological needs?
In Herzberg's Two-Factor Theory, what do 'Hygiene Factors' relate to?
In Herzberg's Two-Factor Theory, what do 'Hygiene Factors' relate to?
What psychological phenomenon is illustrated by the changes in employee productivity due to work conditions?
What psychological phenomenon is illustrated by the changes in employee productivity due to work conditions?
What should you replace words like 'but' and 'however' with in the Hamburger Method?
What should you replace words like 'but' and 'however' with in the Hamburger Method?
At what level of Maslow's hierarchy is self-actualization found?
At what level of Maslow's hierarchy is self-actualization found?
What is one of the main functions of the observer role in active listening simulation?
What is one of the main functions of the observer role in active listening simulation?
Which of the following is NOT an intrinsic motivator according to Herzberg?
Which of the following is NOT an intrinsic motivator according to Herzberg?
Which of the following techniques is categorized under 'Fixing' in barriers to good listening?
Which of the following techniques is categorized under 'Fixing' in barriers to good listening?
What is a common issue associated with the 'Interrupting' barrier to listening?
What is a common issue associated with the 'Interrupting' barrier to listening?
What principle does the Hawthorne Effect highlight regarding employee motivation?
What principle does the Hawthorne Effect highlight regarding employee motivation?
What is the purpose of the 'Hard' part in the Hamburger Method?
What is the purpose of the 'Hard' part in the Hamburger Method?
What is the primary purpose of summarizing in a conversation?
What is the primary purpose of summarizing in a conversation?
Which of the following is NOT an effective active listening tip?
Which of the following is NOT an effective active listening tip?
What is a primary component of Active Listening?
What is a primary component of Active Listening?
Which of the following is NOT a tip for effective Active Listening?
Which of the following is NOT a tip for effective Active Listening?
What is considered the most important aspect of active listening?
What is considered the most important aspect of active listening?
How do strong feelings generally compare to frustration, according to the content?
How do strong feelings generally compare to frustration, according to the content?
Which of these phrases can effectively be used to summarize a conversation?
Which of these phrases can effectively be used to summarize a conversation?
Which behavior should be avoided in Active Listening?
Which behavior should be avoided in Active Listening?
Why is it important to manage your own emotions while listening?
Why is it important to manage your own emotions while listening?
What should a listener avoid doing to maintain effective communication?
What should a listener avoid doing to maintain effective communication?
What is the major consequence of allowing emotions to control rationality?
What is the major consequence of allowing emotions to control rationality?
Which aspect of communication is crucial for building trust?
Which aspect of communication is crucial for building trust?
Which of the following statements reflects a misunderstanding of active listening?
Which of the following statements reflects a misunderstanding of active listening?
What is a common misconception about summarizing in a listening context?
What is a common misconception about summarizing in a listening context?
What does it mean to actively listen according to the principles discussed?
What does it mean to actively listen according to the principles discussed?
Why might some individuals struggle to admit they are angry?
Why might some individuals struggle to admit they are angry?
What does the Hawthorne Effect suggest about employee behavior?
What does the Hawthorne Effect suggest about employee behavior?
Which component of Vroom's Expectancy Theory refers to the belief that effort will lead to performance?
Which component of Vroom's Expectancy Theory refers to the belief that effort will lead to performance?
What happens to motivation if one of the components in Vroom's model is zero?
What happens to motivation if one of the components in Vroom's model is zero?
In Attribution Theory, what does 'Locus of Control' refer to?
In Attribution Theory, what does 'Locus of Control' refer to?
Which aspect of Attribution Theory assesses the changeability of a cause over time?
Which aspect of Attribution Theory assesses the changeability of a cause over time?
What is the correct formula for calculating motivation according to Vroom's Expectancy Theory?
What is the correct formula for calculating motivation according to Vroom's Expectancy Theory?
According to Attribution Theory, what does 'Controllability' assess?
According to Attribution Theory, what does 'Controllability' assess?
How should managers utilize Vroom's Expectancy Theory to motivate their teams?
How should managers utilize Vroom's Expectancy Theory to motivate their teams?
Which of the following best identifies the purpose of the 'Soft' part in the Hamburger Method for providing feedback?
Which of the following best identifies the purpose of the 'Soft' part in the Hamburger Method for providing feedback?
Which barrier to effective listening involves altering the conversation's direction?
Which barrier to effective listening involves altering the conversation's direction?
In Hertzberg's Two-Factor Theory, which category do 'Hygiene Factors' fall into?
In Hertzberg's Two-Factor Theory, which category do 'Hygiene Factors' fall into?
Which of the following factors is considered a hygiene factor that can lead to employee dissatisfaction?
Which of the following factors is considered a hygiene factor that can lead to employee dissatisfaction?
Which of the following statements is true regarding the 'Hard' feedback in the Hamburger Method?
Which of the following statements is true regarding the 'Hard' feedback in the Hamburger Method?
What must be fulfilled before an individual can advance to self-actualization needs according to Maslow's hierarchy?
What must be fulfilled before an individual can advance to self-actualization needs according to Maslow's hierarchy?
What is a common misconception about the 'Evaluating' barrier in listening?
What is a common misconception about the 'Evaluating' barrier in listening?
Which of the following roles is focused on observing and providing feedback during active listening simulations?
Which of the following roles is focused on observing and providing feedback during active listening simulations?
Which intrinsic factor, according to Herzberg, actively enhances job satisfaction?
Which intrinsic factor, according to Herzberg, actively enhances job satisfaction?
Which behavioral barrier might prevent a speaker from communicating effectively during a conversation?
Which behavioral barrier might prevent a speaker from communicating effectively during a conversation?
During the Hawthorne studies, what aspect was primarily examined to determine its effect on productivity?
During the Hawthorne studies, what aspect was primarily examined to determine its effect on productivity?
Which of these concepts describes the psychological phenomenon where individuals change their behavior when they know they are being observed?
Which of these concepts describes the psychological phenomenon where individuals change their behavior when they know they are being observed?
In the context of effective listening, what does 'Changing the subject' typically indicate?
In the context of effective listening, what does 'Changing the subject' typically indicate?
According to Herzberg, what is the main result of merely addressing hygiene factors in an organization?
According to Herzberg, what is the main result of merely addressing hygiene factors in an organization?
Which level of Maslow's hierarchy involves the desire for interpersonal relationships and affection?
Which level of Maslow's hierarchy involves the desire for interpersonal relationships and affection?
In Herzberg's Two-Factor Theory, what do 'motivators' specifically promote?
In Herzberg's Two-Factor Theory, what do 'motivators' specifically promote?
What is a sign that the emotions are controlling rationality?
What is a sign that the emotions are controlling rationality?
Which of the following behaviors should be avoided in active listening?
Which of the following behaviors should be avoided in active listening?
What role does pacing play in effective communication?
What role does pacing play in effective communication?
What is emphasized as crucial for building trust in conversations?
What is emphasized as crucial for building trust in conversations?
Why might some individuals be reluctant to admit feelings of anger?
Why might some individuals be reluctant to admit feelings of anger?
Which aspect of active listening is highlighted as the most important?
Which aspect of active listening is highlighted as the most important?
What is a common misconception about feelings during active listening?
What is a common misconception about feelings during active listening?
In Vroom's Expectancy Theory, what does 'Instrumentality' refer to?
In Vroom's Expectancy Theory, what does 'Instrumentality' refer to?
Which component of Vroom's Expectancy Theory addresses the significance of the expected outcomes?
Which component of Vroom's Expectancy Theory addresses the significance of the expected outcomes?
What aspect does 'Stability' in Attribution Theory measure?
What aspect does 'Stability' in Attribution Theory measure?
If one of the components in Vroom's Expectancy Theory is zero, what will happen to overall motivation?
If one of the components in Vroom's Expectancy Theory is zero, what will happen to overall motivation?
In Attribution Theory, what does 'Locus of Control' denote?
In Attribution Theory, what does 'Locus of Control' denote?
How should managers enhance motivation according to Vroom's Expectancy Theory?
How should managers enhance motivation according to Vroom's Expectancy Theory?
Which dimension of Attribution Theory evaluates whether the cause of an event can be influenced by the individual?
Which dimension of Attribution Theory evaluates whether the cause of an event can be influenced by the individual?
What impact does attributing success to internal, stable, and controllable factors have on an individual?
What impact does attributing success to internal, stable, and controllable factors have on an individual?
Which aspect is NOT emphasized when practicing active listening?
Which aspect is NOT emphasized when practicing active listening?
What is one of the key benefits of summarizing in a conversation?
What is one of the key benefits of summarizing in a conversation?
What is the purpose of reflecting during active listening?
What is the purpose of reflecting during active listening?
Which of the following behaviors should be avoided to enhance active listening?
Which of the following behaviors should be avoided to enhance active listening?
What is the most important aspect of active listening?
What is the most important aspect of active listening?
What is a common misconception regarding active listening?
What is a common misconception regarding active listening?
Which of the following questions qualifies as a clarifying question?
Which of the following questions qualifies as a clarifying question?
What should you do when a speaker is sharing their feelings?
What should you do when a speaker is sharing their feelings?
What should active listeners avoid during interactions to maintain effectiveness?
What should active listeners avoid during interactions to maintain effectiveness?
Which of the following is a 'do' for effective active listening?
Which of the following is a 'do' for effective active listening?
What is a common pitfall when managing your emotions during a conversation?
What is a common pitfall when managing your emotions during a conversation?
In what domain is understanding attribution patterns particularly valuable?
In what domain is understanding attribution patterns particularly valuable?
What should you avoid doing when trying to connect with a speaker's feelings?
What should you avoid doing when trying to connect with a speaker's feelings?
What is the significance of feelings in active listening?
What is the significance of feelings in active listening?
Which of the following phrases can be used effectively when summarizing what you've heard?
Which of the following phrases can be used effectively when summarizing what you've heard?
What is the main objective of summarizing in a conversation?
What is the main objective of summarizing in a conversation?
Which behavior is crucial to demonstrate effective active listening?
Which behavior is crucial to demonstrate effective active listening?
Which of the following techniques is essential for building trust during communication?
Which of the following techniques is essential for building trust during communication?
What should a listener avoid to foster a productive listening environment?
What should a listener avoid to foster a productive listening environment?
Which of these statements reflects a misunderstanding of how to apply feelings in active listening?
Which of these statements reflects a misunderstanding of how to apply feelings in active listening?
Which behavior is suggested during active listening to enhance understanding?
Which behavior is suggested during active listening to enhance understanding?
What is typically a common misconception about effective communication?
What is typically a common misconception about effective communication?
What approach is advisable for managing emotions to ensure effective communication?
What approach is advisable for managing emotions to ensure effective communication?
Which of the following accurately describes motivators according to Herzberg's theory?
Which of the following accurately describes motivators according to Herzberg's theory?
In Maslow's Hierarchy of Needs, which need ranks above love and belongingness needs?
In Maslow's Hierarchy of Needs, which need ranks above love and belongingness needs?
What was the primary aim of the research conducted during the Hawthorne studies?
What was the primary aim of the research conducted during the Hawthorne studies?
Which of the following best describes the consequences of only addressing hygiene factors within an organization?
Which of the following best describes the consequences of only addressing hygiene factors within an organization?
At what level of Maslow's hierarchy do individuals seek to fulfill their potential and achieve personal growth?
At what level of Maslow's hierarchy do individuals seek to fulfill their potential and achieve personal growth?
What does the Hawthorne Effect imply about employee responses to changes in their working environment?
What does the Hawthorne Effect imply about employee responses to changes in their working environment?
Which of the following needs must be fulfilled first in Maslow's hierarchy?
Which of the following needs must be fulfilled first in Maslow's hierarchy?
Which of the following is a key element that enhances true motivation in the workplace?
Which of the following is a key element that enhances true motivation in the workplace?
Attributing success to which type of factors is likely to enhance self-esteem and motivation?
Attributing success to which type of factors is likely to enhance self-esteem and motivation?
What is a key characteristic of active listening that differentiates it from simply hearing?
What is a key characteristic of active listening that differentiates it from simply hearing?
Which behavior is discouraged during the active listening process?
Which behavior is discouraged during the active listening process?
What outcome does the Hawthorne Effect primarily suggest about employee behavior?
What outcome does the Hawthorne Effect primarily suggest about employee behavior?
What is the main purpose of a clarifying question in the context of active listening?
What is the main purpose of a clarifying question in the context of active listening?
Which component of Vroom's Expectancy Theory emphasizes the value an individual places on expected rewards?
Which component of Vroom's Expectancy Theory emphasizes the value an individual places on expected rewards?
Under Attribution Theory, which dimension assesses whether a cause is beyond an individual's control?
Under Attribution Theory, which dimension assesses whether a cause is beyond an individual's control?
How does reflecting differ from paraphrasing in the communication process?
How does reflecting differ from paraphrasing in the communication process?
Which of the following techniques is considered essential for developing trust in active listening?
Which of the following techniques is considered essential for developing trust in active listening?
What is the formula for calculating motivation according to Vroom's Expectancy Theory?
What is the formula for calculating motivation according to Vroom's Expectancy Theory?
What is indicated by high likelihood of promotion for individuals skilled in active listening?
What is indicated by high likelihood of promotion for individuals skilled in active listening?
In the context of Attribution Theory, what does the term 'Locus of Control' define?
In the context of Attribution Theory, what does the term 'Locus of Control' define?
What factor does Attribution Theory assess in terms of determining success or failure?
What factor does Attribution Theory assess in terms of determining success or failure?
How can managers effectively utilize Vroom's Expectancy Theory to enhance employee motivation?
How can managers effectively utilize Vroom's Expectancy Theory to enhance employee motivation?
Which aspect of Vroom's Expectancy Theory indicates that if any component is zero, overall motivation will also be zero?
Which aspect of Vroom's Expectancy Theory indicates that if any component is zero, overall motivation will also be zero?
What key insight does Attribution Theory provide with respect to understanding behavior?
What key insight does Attribution Theory provide with respect to understanding behavior?
Which of the following is a component of Herzberg's Two-Factor Theory that typically does not lead to job satisfaction?
Which of the following is a component of Herzberg's Two-Factor Theory that typically does not lead to job satisfaction?
What effect might 'Fixing' have on a speaker during a conversation?
What effect might 'Fixing' have on a speaker during a conversation?
In the Hamburger Method, what is a key strategy when transitioning to constructive feedback?
In the Hamburger Method, what is a key strategy when transitioning to constructive feedback?
Which behavior is likely to obstruct effective listening according to common barriers?
Which behavior is likely to obstruct effective listening according to common barriers?
Which of the following best characterizes a 'Hygiene Factor' in the workplace?
Which of the following best characterizes a 'Hygiene Factor' in the workplace?
When implementing active listening techniques, which roadblock should be consciously avoided?
When implementing active listening techniques, which roadblock should be consciously avoided?
What component of Vroom's Expectancy Theory is least likely to influence motivation if perceived to be unattainable?
What component of Vroom's Expectancy Theory is least likely to influence motivation if perceived to be unattainable?
In the active listening simulation, which role primarily focuses on observing without interjecting opinions?
In the active listening simulation, which role primarily focuses on observing without interjecting opinions?
What is the primary reason for avoiding the 'Fixing' approach in active listening?
What is the primary reason for avoiding the 'Fixing' approach in active listening?
Which of the following statements accurately describes a consequence of saying 'But' in communication?
Which of the following statements accurately describes a consequence of saying 'But' in communication?
When faced with an angry speaker, which strategy should not be employed?
When faced with an angry speaker, which strategy should not be employed?
Which of the following best describes the role of the observer in active listening?
Which of the following best describes the role of the observer in active listening?
What does looking upward to the left indicate in Narrow Linguistic Programming?
What does looking upward to the left indicate in Narrow Linguistic Programming?
What is a core principle of the 'Diverting' barrier as it relates to active listening?
What is a core principle of the 'Diverting' barrier as it relates to active listening?
In the context of giving feedback, what is recommended regarding the number of points to discuss?
In the context of giving feedback, what is recommended regarding the number of points to discuss?
What does the term 'urgency' primarily refer to in active listening contexts according to the content?
What does the term 'urgency' primarily refer to in active listening contexts according to the content?
Flashcards
Paraphrasing
Paraphrasing
Restating information using different words, to more concisely reflect what was said.
Clarifying
Clarifying
Asking the speaker to explain something unclear or checking understanding.
Reflecting
Reflecting
Relaying back the speaker's feelings about something.
Active Listening Techniques
Active Listening Techniques
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Paraphrasing Example
Paraphrasing Example
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Clarifying Example
Clarifying Example
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Reflecting Example
Reflecting Example
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Active Listening Essentials
Active Listening Essentials
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Summarizing key ideas
Summarizing key ideas
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Active listening
Active listening
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Open-ended questions
Open-ended questions
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Importance of feelings in listening
Importance of feelings in listening
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Avoiding biases in listening
Avoiding biases in listening
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Identifying speaker's priorities
Identifying speaker's priorities
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Emotional mirroring
Emotional mirroring
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Active listening tips (do's)
Active listening tips (do's)
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Hygiene Factors
Hygiene Factors
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Motivators
Motivators
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Maslow's Hierarchy of Needs
Maslow's Hierarchy of Needs
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Physiological Needs
Physiological Needs
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Safety Needs
Safety Needs
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Love and Belongingness Needs
Love and Belongingness Needs
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Esteem Needs
Esteem Needs
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Self-Actualization Needs
Self-Actualization Needs
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Hawthorne Effect
Hawthorne Effect
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Expectancy Theory
Expectancy Theory
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What are the components of Expectancy Theory?
What are the components of Expectancy Theory?
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How is motivation calculated in Expectancy Theory?
How is motivation calculated in Expectancy Theory?
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Attribution Theory
Attribution Theory
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What are the dimensions of Attribution Theory?
What are the dimensions of Attribution Theory?
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Locus of Control
Locus of Control
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Stability
Stability
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Motivation Factors
Motivation Factors
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Herzberg's Two-Factor Theory
Herzberg's Two-Factor Theory
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Active Listening: Paraphrasing
Active Listening: Paraphrasing
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Active Listening: Clarifying
Active Listening: Clarifying
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Active Listening: Reflecting
Active Listening: Reflecting
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Active Listening Simulation
Active Listening Simulation
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Hamburger Method for Giving Feedback
Hamburger Method for Giving Feedback
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Active Listening: Summarizing
Active Listening: Summarizing
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Active Listening: Open-Ended Questions
Active Listening: Open-Ended Questions
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Active Listening: Biases
Active Listening: Biases
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Active Listening: Emotional Mirroring
Active Listening: Emotional Mirroring
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Active Listening: Pacing
Active Listening: Pacing
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Active Listening: Don't!
Active Listening: Don't!
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Active Listening: Importance of Feelings
Active Listening: Importance of Feelings
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Active Listening: Level of Communication
Active Listening: Level of Communication
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Summarizing
Summarizing
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Why is feeling important in listening?
Why is feeling important in listening?
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What prevents effective listening?
What prevents effective listening?
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Roadblocks to Good Listening
Roadblocks to Good Listening
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Hamburger Method for Feedback
Hamburger Method for Feedback
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Effective Feedback
Effective Feedback
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What is Effective Communication?
What is Effective Communication?
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Maslow's Hierarchy
Maslow's Hierarchy
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Love & Belonging Needs
Love & Belonging Needs
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Internal vs. External Locus of Control
Internal vs. External Locus of Control
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Stable vs. Unstable Causes
Stable vs. Unstable Causes
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Controllable vs. Uncontrollable Factors
Controllable vs. Uncontrollable Factors
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Controllability
Controllability
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Pacing in Active Listening
Pacing in Active Listening
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Why are feelings important in active listening?
Why are feelings important in active listening?
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What are some roadblocks to effective listening?
What are some roadblocks to effective listening?
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What is the most important part of active listening?
What is the most important part of active listening?
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Summarizing in Active Listening
Summarizing in Active Listening
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What are roadblocks to good listening?
What are roadblocks to good listening?
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Internal Attribution
Internal Attribution
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External Attribution
External Attribution
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Stable Attribution
Stable Attribution
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Unstable Attribution
Unstable Attribution
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Controllable Attribution
Controllable Attribution
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Uncontrollable Attribution
Uncontrollable Attribution
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Active Listening: What's the most important part?
Active Listening: What's the most important part?
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What stops us from reaching our goal?
What stops us from reaching our goal?
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Evaluating in Active Listening
Evaluating in Active Listening
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Diverting in Active Listening
Diverting in Active Listening
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Interruption in Active Listening
Interruption in Active Listening
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Trigger Words
Trigger Words
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Narrow Linguistic Programming
Narrow Linguistic Programming
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Easygoing Agreeable
Easygoing Agreeable
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Study Notes
Leadership: Session 7
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The session covers active listening and motivation skills
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Components of active listening include paraphrasing, clarifying, reflecting, summarizing, and road blocks to good listening. Techniques like "feeling words" and the hamburger method for feedback are also discussed.
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Active listening simulations and motivation theories complete the session.
Session 6: Active Listening and Motivation Skills
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Active listening techniques such as paraphrasing, clarifying, reflecting, summarizing, roadblocks to good listening, and tips are explained, along with emotional response terminology.
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Includes a feedback method called the hamburger method
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Listening simulation and relevant motivation theories are also considered in the session.
The 4 Good Active Listening Basics
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Listening skills begin with understanding the whole message.
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Avoiding judgment is a key component of listening and creating a supportive environment.
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Being understanding and supportive also falls under the basics of active listening.
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Developing the desire to listen is another significant element.
Paraphrasing
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Paraphrasing restates information using different words to reflect the speaker's message more concisely.
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This practice helps demonstrate understanding of the speaker's message and encourages continued communication.
Why Do Paraphrasing?
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Paraphrasing assesses understanding of the speaker's message.
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It allows the speaker to focus on their thoughts and see that the listener is trying to understand their message and perceptions.
Paraphrasing Examples
- Examples like “Sounds like you are saying…” and “If I am hearing you correctly…” are shown, highlighting the process.
Clarifying: How To Do It
- The speaker is encouraged to elaborate on any unclear aspects of their statements.
Clarifying: Why?
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Clarifying allows for greater understanding and verification.
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It provides the speaker with a chance to clarify and expand on their claims.
Clarifying Examples
- Examples like "I'm not sure I quite understand;" and "Can you say more about...?" are displayed.
Reflecting: How To Do It
- Reflecting involves restating what the speaker said to show that their feelings are understood.
Reflecting: Why Do It?
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Reflecting deepens understanding of both feelings and content.
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It allows the speaker to see that the listener understands their message and perceptions.
Reflecting Examples
- Examples of reflecting statements like "I get the sense..." and "To me..." demonstrating the practice of active listening.
Summarizing: How To Do It
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Summarizing involves identifying, connecting, and integrating key ideas and feelings from the speaker's message.
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Active listening methods help foster empathy and deeper connections during communication.
Summarizing: Why Do It?
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Summarizing helps both the listener and the speaker ensure understanding of the core message.
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The listener can gather and present what is most important to the speaker.
Summarizing Examples
- Examples given show various ways of giving and receiving a summarized version of a speaker's message.
Tips for Active Listening: Do's
- A list of active listening dos is presented, including tips such as listening more, allowing the speaker to finish, asking open-ended questions, and remaining attentive.
Tips for Active Listening: Don'ts
- The list of do's includes a few Don'ts such as being bored during the conversation, interrupting, finishing sentences, jumping to conclusions, blaming, becoming argumentative.
What is the Most Important Part of Active Listening?
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Pacing or mirroring the feelings of the speaker is highlighted as a pivotal element in active listening.
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Understanding a person's feelings is important to truly connect with them.
Feeling Words
- A list of various feeling words is provided to demonstrate understanding of the range of possible emotional responses during communication, creating a broader emotional intelligence vocabulary for better understanding.
Roadblocks to Good Listening
- A list of roadblocks, such as diverting, evaluating, and interrupting, is provided to help identify and avoid these common problems in active listening.
Giving Feedback: Hamburger Method
- The hamburger method for providing feedback involves starting with positive remarks, making a smooth transition, and finally offering constructive criticism.
Active Listening Simulation
- The structure of an active listening simulation is described, involving roles and durations for optimal participation.
Motivation Theories:
- 5 motivation theories to increase productivity and their different components are discussed. Key theory details include Herzberg's Two-Factor Theory components (Hygiene and Motivator factors); Maslow's Hierarchy of Needs (Physiological, Safety, Love and Belonging, Esteem, and Self-Actualization). Hawthorne Effect (the impact of awareness of observation on behavior); Expectancy Theory (Expectancy, Instrumentality, and Valence); Attribution Theory (Locus of Control, Stability, and Controllability).
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Description
This quiz explores essential concepts related to active listening, including paraphrasing, reflecting, and clarifying. Additionally, it assesses understanding of feedback methods like the Hamburger Method and how they relate to workplace satisfaction and Maslow's Hierarchy of Needs. Test your knowledge on effective communication strategies and barriers to listening.
