26 Questions
What is active listening?
An interactive process of focusing on, interpreting, and responding to messages
What is the role of feedback in communication?
It helps in gauging how messages were interpreted and aids in designing future transmissions
What does constructive feedback contribute to a company?
It results in a lower turnover rate
What are triggers that make individuals reject feedback?
$Truth$ triggers and $relationship$ triggers
What is positive feedback another word for?
$Praise$
What is the purpose of constructive feedback?
To deal with under-performance in a positive way and develop performance
What is one of the factors that determine the effects of feedback?
The balance between positive and negative feedback
Why is it important to acknowledge the need for feedback?
Feedback is essential to develop performance
What does 'Feedback Starvation' refer to?
Too few leaders and managers expressing thanks for something well done
Why must feedback focus on things the recipient has the power to change?
To encourage people to change effectively
How can positive feedback be more readily accepted?
By coming from a trusted source and helping people hear and accept compliments
What is one of the factors that determine the effects of feedback?
The amount of critical feedback
What is 'Feedback Starvation'?
A situation where individuals receive little to no feedback
Why is it difficult to change basic personality traits through feedback?
Personality traits are deeply ingrained and not easily altered
What are the two fundamental human needs related to feedback?
The need to learn and grow, the need to be accepted and respected for the way we are right now
What does constructive feedback contribute to a company?
Supportive act intended to deal with under-performance in a positive way and to develop performance to a higher level
Why do people often brush aside compliments?
They may feel uncomfortable with attention or praise
What is the primary purpose of feedback in communication?
To gauge how messages were interpreted and aid in designing future transmissions
What is the impact of constructive feedback on employee turnover rate, based on the text?
14.9% lower turnover rate
Which type of feedback is described as 'another word for praise'?
Positive feedback
What are the triggers mentioned in the text that make individuals reject feedback?
Truth triggers, Relationship triggers, Identity triggers
What is the essential nature of good feedback, according to the text?
The product of careful, deliberate communication strategies, coupled with good interpersonal communication skills
What does constructive feedback contribute to a company, based on the text?
It results in improved employee performance and motivation
What is the role of positive feedback in motivating individuals?
Expressing appreciation for a job well done to inspire individuals to perform better
What are the components involved in active listening?
Actively focusing on, interpreting, and responding verbally and non-verbally to messages
Why is it important for organizations to learn how to take criticism seriously but not personally?
To promote a healthy work environment where constructive criticism is valued for improvement
Test your knowledge on active listening and feedback in communication with this quiz. Explore the concepts of interpreting and responding to messages, as well as the significance of feedback in the communication process.
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