Achieving High Performance: A Manager’s Goal (2 of 2) Efficiency vs Effectiveness

What is efficiency in an organization?

A measure of how resources are used to achieve a goal

Which action demonstrates efficiency in the context of the text?

UPS drivers leaving truck doors open to reduce delivery times

What is effectiveness in an organization?

A measure of the appropriateness of the goals an organization is pursuing

Which action demonstrates effectiveness in the context of the text?

Microsoft restructured to eliminate internal competition Signup and view all the answers

What can studying management help individuals with according to the text?

Making good decisions in nonwork contexts Signup and view all the answers

Where are economic benefits of becoming a good manager highlighted in the text?

$99,310 median wage for general managers Signup and view all the answers

What is the first step in the planning process?

Deciding which goals the organization will pursue Signup and view all the answers

Which task of management involves structuring working relationships so organizational members interact to achieve goals?

Organizing Signup and view all the answers

What is the role of leading in management tasks?

Articulating a clear vision and energizing organizational members Signup and view all the answers

What is an example of organizational structure in action?

ER director working with their team to improve efficiency Signup and view all the answers

Which management task involves ensuring that performance meets set standards?

Controlling Signup and view all the answers

What is the purpose of deciding how to allocate organizational resources in the planning process?

Achieve organizational goals effectively Signup and view all the answers

What is the role of managers in an organization?

Planning, organizing, leading, and controlling resources Signup and view all the answers

Which of the following is NOT part of the functions of management?

Marketing Signup and view all the answers

What does organizational performance measure?

Efficiency and effectiveness in resource utilization Signup and view all the answers

In management, what does the term 'leading' refer to?

Directing and motivating employees to achieve organizational goals Signup and view all the answers

Which of the following is NOT considered a resource in an organization?

Advertising campaigns Signup and view all the answers

What does 'controlling' involve in the context of management?

Evaluating performance and taking corrective actions Signup and view all the answers