Podcast
Questions and Answers
What role does controlling play in hotel management?
What role does controlling play in hotel management?
Which of the following factors is critical when evaluating hotel promotions?
Which of the following factors is critical when evaluating hotel promotions?
What is the importance of hotel products and services working harmoniously?
What is the importance of hotel products and services working harmoniously?
What primarily differentiates one hotel from another?
What primarily differentiates one hotel from another?
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Which of the following best captures the definition of lodging operations?
Which of the following best captures the definition of lodging operations?
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What challenge might a hotel face if its promotional expenses exceed its promotional revenue?
What challenge might a hotel face if its promotional expenses exceed its promotional revenue?
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Which aspect of a hotel is considered intangible and high-customer contact?
Which aspect of a hotel is considered intangible and high-customer contact?
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What is the potential impact of having a magnificent lobby but poor customer service?
What is the potential impact of having a magnificent lobby but poor customer service?
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Which of the following best describes the triple bottom line approach in sustainable hotel practices?
Which of the following best describes the triple bottom line approach in sustainable hotel practices?
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What is a primary reason for the labor-intensive nature of the accommodation sector?
What is a primary reason for the labor-intensive nature of the accommodation sector?
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How has the technological shift impacted customer satisfaction in hotels?
How has the technological shift impacted customer satisfaction in hotels?
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What misconception do some hotels have about being 'green'?
What misconception do some hotels have about being 'green'?
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Which of the following is NOT a factor that contributes to job creation in the hospitality sector?
Which of the following is NOT a factor that contributes to job creation in the hospitality sector?
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What role does social media play in the hotel industry?
What role does social media play in the hotel industry?
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Why is the ASEAN Mutual Recognition Arrangement significant for the hospitality industry?
Why is the ASEAN Mutual Recognition Arrangement significant for the hospitality industry?
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What challenge do hotels face regarding sustainable accommodation practices?
What challenge do hotels face regarding sustainable accommodation practices?
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What is one key responsibility of hotel managers regarding staff roles?
What is one key responsibility of hotel managers regarding staff roles?
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How do deviations from Standard Operating Procedures (SOP) impact hotel operations?
How do deviations from Standard Operating Procedures (SOP) impact hotel operations?
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Which aspect of leading is particularly challenging for hotel managers?
Which aspect of leading is particularly challenging for hotel managers?
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Why is periodic evaluation important for hotel management?
Why is periodic evaluation important for hotel management?
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What is a significant challenge hotel managers face in the leading function?
What is a significant challenge hotel managers face in the leading function?
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What role do policies and guidelines play in hotel management?
What role do policies and guidelines play in hotel management?
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What methods do hotel managers use to motivate their staff effectively?
What methods do hotel managers use to motivate their staff effectively?
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How do hotel managers contribute to the economic performance of their establishments?
How do hotel managers contribute to the economic performance of their establishments?
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Study Notes
Accommodation Services
- Involves two services: food and beverage operations (restaurants, food outlets) and accommodation services (hotels, resorts).
- Accommodation is a temporary place to rest during travel.
- Visitors need a place to stay after each day of activities.
Importance of Accommodation
- Contributes significantly to the tourism and hospitality industry.
- Key Areas: Economic, Societal, Environmental.
- Economic Importance: Huge contribution to the tourism industry, revenue of P113.14 billion in 2019 (Oxford Business Group). Encourages employment. Improves foreign exchange for nations.
- Societal Importance: Tourism is about more than basic rest. Evolves to cultural convergence centers (like hotels being places for international conferences and meetings).
- Environmental Importance: Conservation practices (water, energy) encouraged. Activities like tree planting and coastal cleanup.
Lodging Operations
- Accommodation provision processes.
- Crucial for increasing customer appeal and profitability for establishments.
- Lodging operations is an integrated business approach. Four Management Functions: Planning, Organizing, Leading, and Controlling.
Planning
- Developing a comprehensive, understandable plan to reach the company's goals.
- Includes Hotel Marketing Plan, Hotel Operations Plan, Hotel Financial Plan, Hotel Security Plan.
- This is an ongoing process (managers must refer back to plans each day).
Organizing
- Ensuring the right personnel for the right hotel positions.
- Develop Standard Operating Procedures (SOPs) for different departments
- Establish guidelines and policies followed by employees.
Leading
- Hotel managers act as leaders by understanding their roles and responsibilities.
- Motivate staff, delegate work, provide effective mentoring, and manage conflicts.
- Leaders need clear understanding of employees’ roles and responsibilities.
Controlling
- Evaluating hotel operations periodically to analyze what worked and what didn't work.
- Evaluating staff performance, contribution to the company and achievements of goals.
- Evaluating business processes and procedures, profitability through profit and loss (P&L) reports.
Contemporary Issues in the Accommodation sector
- Safety and Security, Sanitation, and Hygiene: Thermal scanners at entrances, hand sanitizers, mandatory mask wearing.
- Contactless Payment Systems: Increasing use of electronic payment systems in place of cash.
- Smart Hotels: Integration of Internet of Things (IoT) technology to enhance guest experience.
- Virtual and Augmented Reality (VR/AR): Use of VR/AR technology in marketing and promoting hotels.
- Robotics in Hospitality: Robots used for various tasks such as check-in, order taking, and room service.
- Digital Guest Experience and Property Reviews: Importance of guest reviews on online platforms.
Global Trends
- Covid-19 pandemic significantly impacted tourism, leading to substantial decline in numbers.
- Strict travel protocols and border closures largely affected international travel.
- The accommodation industry witnessed low tourism arrivals and significant decline in receipts in 2020.
- Travel patterns impacted by the global pandemic.
Classification of Accommodation
- Classified by function, location, property features, size, rating, and ownership type to better categorize accommodation establishments.
- Size classification : Hotels can be small (under 100 rooms), medium (151-300 rooms), or large (over 300 rooms).
- Ownership classification includes private hotel ownership, local group of hotels, or international group of hotels.
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Description
This quiz explores the essential aspects of accommodation services in the tourism and hospitality industry. It covers the significance of lodging operations, their economic, societal, and environmental impacts, and how they contribute to tourism. Test your knowledge on food and beverage operations, as well as the role of accommodations in enhancing visitor experiences.
