2. Describe testing techniques needed for optimal user experiences

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Questions and Answers

What is the primary purpose of a Full Sandbox in Salesforce?

  • To mirror the production environment for comprehensive testing. (correct)
  • To serve as the live working environment for end-users.
  • To provide a simplified setup for individual developers.
  • To create a temporary environment for quick coding tests.

Which of the following environments is designed for developers to test and integrate code in isolation?

  • Scratch Org (correct)
  • Production Environment
  • Developer Environment
  • Full Sandbox

Why is clear navigation and structure important for websites and applications?

  • It ensures faster loading times for the application.
  • It enhances the aesthetic appeal of the product.
  • It allows for easier coding and integration.
  • It supports users with cognitive disabilities to find content. (correct)

What does a Developer Environment primarily provide for individual developers?

<p>A basic setup for initial coding and experimentation. (D)</p> Signup and view all the answers

What is the significance of following the WCAG guidelines in accessibility testing?

<p>They guarantee that digital products meet diverse user needs. (C)</p> Signup and view all the answers

Which testing method is specifically aimed at ensuring content is navigable by visually impaired users?

<p>Screen Reader Navigation (A)</p> Signup and view all the answers

What is the primary purpose of User Acceptance Testing (UAT)?

<p>To verify product functionality and usability by real users (A)</p> Signup and view all the answers

Which of the following tools would be appropriate for simulating user interactions beyond mouse usage?

<p>Usability simulation tools (A)</p> Signup and view all the answers

What testing method ensures that color choices are suitable for users with color blindness?

<p>Color Contrast Validation (C)</p> Signup and view all the answers

In which testing environment can issues be isolated before a production release?

<p>Development sandboxes (C)</p> Signup and view all the answers

Which method assesses whether all interactions can be accomplished using only a keyboard?

<p>Keyboard Usability (D)</p> Signup and view all the answers

Which aspect is NOT a focus of testing for optimal user experiences?

<p>Optimizing marketing strategies (D)</p> Signup and view all the answers

What is a key aspect of understanding testing environments?

<p>Identifying environments to simulate real-world usage scenarios (B)</p> Signup and view all the answers

What is the primary goal of accessibility testing in UX design?

<p>To evaluate usability for individuals with disabilities. (B)</p> Signup and view all the answers

Which of the following tools is specifically designed to help identify accessibility issues?

<p>WAVE (A)</p> Signup and view all the answers

What does keyboard usability testing assess in UX design?

<p>The ability to navigate without a mouse. (B)</p> Signup and view all the answers

Which aspect is NOT a focus of accessibility testing?

<p>Load Time Optimization (B)</p> Signup and view all the answers

What is the purpose of User Acceptance Testing (UAT)?

<p>To validate that the product meets end-users' needs. (A)</p> Signup and view all the answers

Which tool would be best for gathering qualitative insights on user interactions?

<p>UserTesting (B)</p> Signup and view all the answers

What does Alt Text provide for non-text content?

<p>Meaningful descriptions for accessibility. (D)</p> Signup and view all the answers

Which of the following best characterizes the concept of 'Color Contrast' in accessibility testing?

<p>It verifies that color contrast meets standards for visibility. (D)</p> Signup and view all the answers

Which of the following tools provides heatmaps to understand user engagement?

<p>Crazy Egg (C)</p> Signup and view all the answers

What is a primary benefit of using prototyping tools like Figma and Sketch?

<p>They allow designers to create and test user flows before development. (B)</p> Signup and view all the answers

In what scenario is a Development Sandbox primarily used?

<p>To isolate and test functionality and performance enhancements (C)</p> Signup and view all the answers

Accessibility testing is intended to ensure usability for which group of individuals?

<p>Individuals with disabilities (B)</p> Signup and view all the answers

What does the 'Perceivable' aspect of the Web Content Accessibility Guidelines (WCAG) refer to?

<p>Content that includes alternative text for images (A)</p> Signup and view all the answers

Which of the following best describes a Staging Environment?

<p>A pre-production version for final user testing (A)</p> Signup and view all the answers

Which of the following elements is NOT part of a testing environment?

<p>User Acceptance Testing (D)</p> Signup and view all the answers

Who typically performs User Acceptance Testing?

<p>Actual users or stakeholders representing the target audience (A)</p> Signup and view all the answers

What is meant by 'real-world testing' during UAT?

<p>A simulation where users interact with the product as they would in actual use (A)</p> Signup and view all the answers

What is the goal of accessibility testing?

<p>To promote inclusivity for individuals with disabilities (A)</p> Signup and view all the answers

Which guideline ensures content is understandable for users?

<p>Understandable (D)</p> Signup and view all the answers

Which of the following best describes the purpose of screen reader compatibility testing?

<p>Confirms that screen readers can accurately interpret and relay content. (C)</p> Signup and view all the answers

In keyboard navigation testing, which aspect is essential for accessibility?

<p>Users can navigate menus and forms without using a mouse. (A)</p> Signup and view all the answers

What is the role of alternative text for images in accessibility testing?

<p>Conveys visual information to users with visual impairments. (A)</p> Signup and view all the answers

Which factor is specifically assessed when evaluating color and contrast in accessibility?

<p>Whether the color choices meet accessibility standards. (C)</p> Signup and view all the answers

What is the purpose of text-to-speech validation within accessibility testing?

<p>To ensure that all text content can be read aloud by assistive tools. (C)</p> Signup and view all the answers

Which characteristic is essential for keyboard shortcuts in accessibility settings?

<p>They should provide an efficient method of navigation. (C)</p> Signup and view all the answers

What is the significance of focus indicators in interactive elements?

<p>They are crucial for users navigating via keyboard or screen readers. (C)</p> Signup and view all the answers

Which aspect is crucial when ensuring form accessibility?

<p>Labels, error messages, and guidance must be clearly communicated. (B)</p> Signup and view all the answers

How does semantic HTML contribute to accessibility?

<p>It ensures HTML elements are used correctly for better interpretation by assistive technologies. (B)</p> Signup and view all the answers

What does video and audio accessibility testing primarily evaluate?

<p>Whether multimedia content includes captions or audio descriptions. (C)</p> Signup and view all the answers

Flashcards

Accessibility Testing

Testing to ensure that a website or app can be successfully used by individuals with disabilities, such as those with visual impairments, color blindness, or motor difficulties.

Screen Reader Simulator

A type of software that simulates how a screen reader interacts with web content, allowing testers to identify and fix accessibility issues.

Color Contrast Validation

A method for checking if the contrast between text and background colors is sufficient for users with visual impairments, ensuring readability.

Keyboard Usability Testing

A testing technique that verifies if all website elements and functions can be accessed and controlled using only the keyboard, not the mouse. This is crucial for users with motor impairments.

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Testing Environment

A controlled environment (like a development sandbox) used for testing software updates or new features without affecting the live production version of the application.

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User Acceptance Testing (UAT)

A testing phase in a software development project where the target users (end-users) test the application's functionality, usability, and overall experience to ensure it meets their needs.

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Production Environment

The final, live version of a website or application, accessible to the public.

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Software Deployment

A process where developers fix bugs, make improvements, and prepare a new version of the software for release.

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Screen Reader Compatibility

Ensures your product can be used by someone with a visual impairment using a screen reader.

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Color Contrast and Visual Accessibility

Ensures that the colors used in the product have good contrast and are visible to people with color blindness or low vision.

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Keyboard Usability

Checks if users can navigate and interact with your product completely using only the keyboard, crucial for those with motor difficulties.

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Alt Text and Image Descriptions

Ensures non-text content like images and media are accessible by providing descriptive text.

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Usability Testing Tools

Tools that help gather insights into how users interact with your product.

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Prototyping Tools

Tools for creating prototypes and mockups to test user flows before development.

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Feedback Collection Tools

Tools that help gather feedback from users on their experience.

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Accessibility Testing Tools

Tools that specifically identify accessibility issues in your product.

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Development Sandbox

A copy of the production environment used for testing new features and bug fixes before they are released to users.

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Staging Environment

A pre-production environment where final testing takes place to simulate real-world conditions before release.

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Web Content Accessibility Guidelines (WCAG)

A set of guidelines for making web content accessible to people with disabilities, ensuring everyone can use it.

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Understandable (WCAG)

Content must be presented in a way that everyone can understand, such as using clear language and simple visuals.

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Perceivable (WCAG)

Users should be able to perceive the content, such as through text alternatives for images or sufficient color contrast.

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Operable (WCAG)

Content must be navigable and interactive using various tools, including keyboards and screen readers.

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What is a Full Sandbox in Salesforce?

A complete, exact copy of a production environment, including data, configuration, and metadata. It allows for thorough testing of changes before deploying them to the live system.

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What is a Scratch Org in Salesforce?

A temporary, source-driven Salesforce environment used for development. It's isolated and ideal for testing code changes individually before pushing them to the main codebase.

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What is a Developer Environment in Salesforce?

A basic Salesforce environment providing a simple setup for individual developers to write and test their code. It's used for early-stage testing and experimentation.

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What is the Production Environment in Salesforce?

The live environment where end-users interact with the Salesforce application. This is where the final product is accessible and fully operational.

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What is Accessibility Testing in Salesforce?

A test environment that ensures the product is usable for everyone, including those with disabilities. It considers accessibility through features like screen readers, keyboard navigation, and color contrast.

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Keyboard Navigation

Verifies that all functions can be accessed and operated solely with the keyboard, essential for users with motor difficulties.

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Alternative Text for Images

Provides text descriptions for images, allowing screen readers to convey visual information to users with visual impairments.

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Color and Contrast

Evaluates the contrast between text and background colors to ensure readability for individuals with color blindness or low vision.

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Text-to-Speech (TTS)

Ensures that text-to-speech tools can read aloud all text content, supporting users who have difficulty reading.

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Keyboard Shortcuts

Assesses whether keyboard shortcuts are accessible and compatible with assistive technologies.

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Focus Indicators

Verifies that interactive elements, such as buttons and links, have clear visual indicators when focused, making them easily identifiable for users navigating with the keyboard or screen readers.

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Form Accessibility

Ensures that forms are easily understood and navigable with clear labels, instructions, and error messages.

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Semantic HTML

Examines the use of HTML tags to ensure accurate interpretation by screen readers and assistive technologies.

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Video and Audio Accessibility

Evaluates multimedia content, like videos and podcasts, for the presence of captions, subtitles, or audio descriptions, making them accessible to users with hearing impairments or who prefer alternative ways to consume content.

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Study Notes

Learning Objectives

  • Describe different accessibility testing methods
  • Identify and understand testing tools for different scenarios
  • Identify and understand how production and different testing environments are used
  • Understand the purpose of User Acceptance Testing (UAT) and how it is performed in a project

Module Introduction

  • Empowers UX designers and testers to create seamless and inclusive digital experiences
  • Focuses on accessibility, user-friendliness, and thorough testing across various scenarios to ensure digital products meet all diverse user needs

Key Topics Covered

1. Accessibility Testing Methods

  • Screen Reader Navigation: Ensures content is navigable and understandable by screen readers for visually impaired users.
  • Color Contrast Validation: Verifies color choices meet accessibility standards for users with color blindness.
  • Keyboard Usability: Checks all interactions can be performed using the keyboard, ensuring accessibility for users with motor impairments.

2. Testing Tools for Different Scenarios

  • Tools simulate various user interactions beyond typical mouse usage
  • Helps test accessibility and usability, ensuring design adaptation for users with various abilities

3. Testing Environments

  • Understanding the role of testing environments (production orgs and development sandboxes) is key for effective testing
  • Outlines how to use testing environments to simulate real-world usage scenarios while isolating issues before production release

4. User Acceptance Testing (UAT)

  • A crucial phase where real users validate product functionality and usability
  • Learns the purpose of UAT and guides on how to perform it in a project
  • Learns best practices for ensuring final product aligns with user needs and expectations
  • Equips users to design and test user experiences that are inclusive, user-friendly, and thoroughly validated across various environments

UX Design Testing Overview

  • Ensures that digital products are intuitive, functional, and accessible to all users, including those with disabilities.
  • Overview of key testing concepts related to accessibility.

Accessibility Testing

  • Definition: Evaluates whether a digital product is usable and accessible for individuals with disabilities.
    • Ensures the product meets standards that support users with various impairments (visual, auditory, or motor disabilities)

Key Areas of Accessibility Testing

  • Screen Reader Compatibility: Ensures the product is navigable using screen readers for users with visual impairments.
  • Color Contrast and Visual Accessibility: Verifies color contrast meets standards for users with color blindness or low vision.
  • Keyboard Usability: Tests if users can navigate and interact with the product entirely using the keyboard, accommodating users with motor impairments.
  • Alt Text and Image Descriptions: Assures that non-text content has meaningful descriptions for images and media, improving accessibility for users with various needs.

Tools for testing

  • Tools play a key role in evaluating and improving the user experience of digital products.
  • Support various aspects of the testing process, including usability, prototyping, and feedback collection.
  • Common UX Testing Tools (e.g., Lookback.io and UserTesting) to gather qualitative insights on user interactions and satisfaction.

Prototyping

  • Figma and Sketch tools allow designers to create prototypes and test user flows before development.

Feedback Collection

  • Tools like Hotjar and Crazy Egg provide heatmaps and session recordings to assist in understanding how users engage with a product.

Accessibility Testing (Specifics)

  • WAVE (Web Accessibility Evaluation Tool) to identify accessibility issues
  • axe Accessibility Checker integrates with browsers to quickly identify common accessibility problems

User Acceptance Testing (UAT) (Specifics)

  • Definition: Last phase of software testing where end-users validate that the product meets their needs and requirements.
  • Guarantees software or application is ready for release and free from major bugs or usability issues.
  • Key Aspects: Involves end-user involvement, criteria validation, and real-world testing.
  • Testing environment setups (Production Org, Development Sandbox, Stagging Environment) are key for simulating real world conditions

Testing Environments

  • Production Org: The final version of the software and where actual users interact with the product.
  • Development Sandbox: A replica of the production environment used for testing new features and fixes before broader release.
  • Staging Environment: A pre-production version of the product used for conducting final testing, closely simulating real-world conditions.

Conclusion

  • Following WCAG guidelines and using tools/environments helps ensure digital products meet diverse user needs
  • Proper testing ensures designers and developers build user-friendly experiences that are inclusive of users with disabilities.

Web Content Accessibility Guidelines (WCAG)

  • Set of standards to guide the creation of accessible web content.
  • Provides recommendations for making content perceivable, operable, understandable, and robust for diverse users.
  • Key areas of focus: Perceivable, Operable, Understandable, and Robust

Components of Accessibility Testing

  • Screen Reader Compatibility: Ensures screen readers correctly interpret and relay content to visual impaired users.
  • Keyboard Navigation: Verifies that all functionalities are accessible via keyboard alone.
  • Alternative Text for Images: Creates descriptions of images to convey visual information to users with visual impairments.
  • Color and Contrast: Checks if color contrast meets accessibility standards, catering to users with color blindness.
  • Text-to-Speech (TTS): Assesses the accuracy of text-to-speech functionalities for users with reading difficulties.

Specific Accessibility Testing Considerations (continued)

  • Keyboard Shortcuts: Ensures that keyboard shortcuts are accessible and do not interfere with assistive technologies.
  • Focus Indicators: Checks for clear and consistent focus indicators for interactive elements like buttons and links.
  • Form Accessibility: Ensures forms are well-structured with clear and concise instructions.
  • Semantic HTML: Verifies proper use of HTML elements for screen reader interpretation and overall accessibility.
  • Video and Audio Accessibility: Assesses videos/audio for captions, subtitles, or audio descriptions to aid users with hearing or visual impairments.
  • Navigation and Structure: Assures that website navigation is clear and logical, assisting users with cognitive disabilities.

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