Building Customer Relationships in a Virtual Environment. Let's test it

What kind of strategies can you use to personalize, and humanize communication on virtual channels?

1. Treat an audio call as if it were a face-to-face conversation.
2. Upskill yourself to become comfortable on camera.
3. Ask your customers to reveal private details about their lives.
4. Think about texted-based exchange as conversations.
5. Carefully follow scripted text to ensure you convey all the necessary information.

What steps can you take to learn about your customers and meet their needs?

1. Tailor your communication style to their preference. Send them an agenda for the clarification before head.
2. Use active listening to build rapport.
3. Contact them early in the day when they're less kike to be distracted.
4. Understand why the customer wants to engage with you and your organization.

What are the key consideration of customer engagement through virtual channels?

1. Customers are willing to pay higher prices for the convenience of remote communications.
2. The customer relationship must be nurtured, no matter what channel is used.
3. Engaging with customers remotely requires a different set of skills.
4. Customer interactions now mainly take place through virtual channels.
5. You must always use the most cost-effective virtual channels in customer interactions.

Match personal quality for building virtual connections to the relevant outcome.

1. You can focus on the future solutions, rather than current problems.
2. You can explore new idea to develop new insights.
3. You can engage with ideas that you previously hadn't considered.
4. You can better forge bonds with customers. A. Empathy and emotional intelligence B. Curiosity C. Positivity and optimism D. Openness and willingness to listen

Road to Exceptional Service. Let's test it. What is customer satisfaction?

Why Is it important to have a good customer serve in MBN? Why or why not?

Please select the reasons in getting unsatisfied client in MBN.

1. Delay receiving checks,
2. Check not requested ahead of time,
3. Waiting for final lien,
4. Liens are open during negotiation,
5. Lien was not open earlier than expected

4. Please select the skills of a good customer service rep should have.
5. Reading Script
6. Empathy
7. Clear Communication
8. Laughing at the customer
9. Read between the lines

Medicare, Medi-Cal and Obama Care. Knowledge Test! Medicare is designed for people who are?

What is Part A?

What is Part G?

What is Part B?

What is Part C?

It is available to all U.S. citizens and legal residents, regardless of income, with different plans available based on income levels. Please select the correct answer.

It is available to low-income individuals and families, pregnant women, children, seniors, and individuals with disabilities, subject to income and other requirements. Please select the correct answer