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Questions and Answers

Name five information you should check in relation reservation

Name Time of reservation Time of arrivals How many packs Smoking or non smoking area

What compromises the missed and plus tools and equipment for dining

3 minutes checking Checking the tools and equipment

Before the commencement of service start give 8 areas that need to be check for cleanliness

Dining area Side station Tools and equipment Silverware Plate Table and chair Cloth napkin Table cloth

What is the key different between ala carte and table d hote?

Ala carte - individual price Table De hote - group price menu Signup and view all the answers

Give some techniques on how you welcome guest to make them feel comfortable and suite

Smile and greet the guest warmly to make them feel comfortable Signup and view all the answers

Explain the importance of selling, the restaurant operation

To gain more income of the hotel and restaurant for guest satisfaction Signup and view all the answers

When collecting food from the kitchen what checks should food serves make

Order slip Kinds of food.....check if clean Signup and view all the answers

What is the correct temperature when serving wine?

Room temperature (15° to 25° celcius) Signup and view all the answers

What is the 3 minute check?

Missed and plus Signup and view all the answers

What items should be replenish during the 3 minute check?

Clean the table or bass out Signup and view all the answers

How will you handle guest needs restriction of allergy?

For the food order, ask the guest if they have allergy Signup and view all the answers

How will you handle guest complain?

Apologize Never argue to the guest Empathize to the guest Resolve the problem immediately Signup and view all the answers

What are an example of end service assistant?

Self evaluation Signup and view all the answers

What assistant can be provided to customer as they leave the table

Bidding goodbye Say thank you and come again Signup and view all the answers

What are the different styles of banquet set-up?

A group of guest that elaborate. Wedding style Classroom style Theater style U-shape style T-shape style Signup and view all the answers