Quick Start Guide- How to Activate

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Questions and Answers

What is the first step in unpacking your modem?

Contact Nomad Internet Support for assistance.

Remove all items and place them on a flat surface.

Check the contents to ensure all items are present.

Carefully open the package using scissors or a box cutter. (correct)

What should you do if any of the contents are missing or damaged after unpacking?

Confirm that you received the correct package.

Wait for the next delivery to see if items arrive.

Contact Nomad Internet Support via email. (correct)

Try to fix or replace the missing items yourself.

Why is it important to position your modem in a central location?

To reduce power consumption of the modem.

To ensure even Wi-Fi coverage throughout your home. (correct)

To increase the number of connected devices allowed.

To improve the modem's aesthetic appearance.

Which of the following is NOT recommended for the positioning of your modem?

Positioning it in a corner of the house. Signup and view all the answers

What action should you take if the modem does not turn on automatically?

Press the power button on the modem. Signup and view all the answers

Where is the best place to position your modem for optimal signal?

Near a window or high shelf. Signup and view all the answers

Which of the following items is NOT typically included in the modem package?

Wi-Fi Extender Signup and view all the answers

What could obstruct the modem's signal, according to the setup instructions?

Thick walls and metal objects Signup and view all the answers

What is the first step to troubleshoot a modem issue based on the guidelines?

Ensure the modem is on Signup and view all the answers

Which method is suggested to potentially improve internet speeds?

Update the modem's firmware Signup and view all the answers

What should you do immediately after changing your Wi-Fi network name and password?

Reconnect your devices using the new password Signup and view all the answers

In the event of subscription cancellation, what is required regarding the modem?

You must return the modem Signup and view all the answers

What are the contact methods to reach Nomad Internet Support?

Email, phone, and live chat Signup and view all the answers

What is necessary for connecting your own router to the Nomad Internet modem?

Use an Ethernet cable to connect the router’s WAN port to a LAN port on the modem Signup and view all the answers

What is a feature included in the Nomad Premier Support package?

Express replacement service Signup and view all the answers

Which of the following steps is NOT part of pausing your subscription with the Travel Plan Add-On?

Contact support prior to pausing Signup and view all the answers

What is a recommended action to limit interference with the modem?

Position the modem away from cell boosters Signup and view all the answers

What is an effective way to ensure optimal signal distribution in a multi-story home?

Position the modem centrally on the main floor. Signup and view all the answers

What is the first step required for activating your modem and internet service?

Open a web browser to access the activation page. Signup and view all the answers

When using adjustable antennas on the modem, in what position should they be placed for optimal coverage in a multi-story house?

Vertically to enhance multi-level coverage. Signup and view all the answers

Why is it recommended to keep the modem away from devices like microwaves and cordless phones?

They can cause signal interference. Signup and view all the answers

What should you do if your modem does not appear to turn on?

Check power connections and test the outlet. Signup and view all the answers

Which feature allows for better control and tracking of your modem through Nomad Internet?

Nomad Oasis account. Signup and view all the answers

When testing different locations for your modem, what is an important factor to consider?

Ensure it is placed close to a window. Signup and view all the answers

What step comes after entering required information during the modem activation process?

Click on 'Activate' or 'Submit' to complete activation. Signup and view all the answers

To verify your internet connection after installation, what should you do?

Open a web browser and navigate to a website. Signup and view all the answers

What is the best approach to utilize geo-fencing with your modem?

Configure geo-fencing through the Nomad Oasis dashboard. Signup and view all the answers

Why is it important to allow the modem to lock onto the signal after activation?

To establish a stable internet connection. Signup and view all the answers

How long may it take for the modem to fully activate after the remote activation process?

Up to 8 hours. Signup and view all the answers

When connecting devices via Ethernet, what is a necessary step?

Connect one end of an Ethernet cable to a LAN port on the modem. Signup and view all the answers

What does the green toggle indicate on the Nomad Oasis dashboard?

Modem is active and connected. Signup and view all the answers

Study Notes

Nomad Internet Modem Setup Guide

Unpacking: Carefully open the package, remove all items (modem, power adapter, Ethernet cable, antennas, SIM card, quick start guide), and check for completeness and damage. Contact support if anything is missing or damaged.

Physical Setup

Power adapter: Connect the power adapter to the modem's power port and an electrical outlet.
Power on: Press the power button if needed.
Boot-up: Wait for a few minutes for modem startup, monitoring indicator lights (check quick start guide).

Positioning for Optimal Performance

Central Location: Place the modem in a central location for even Wi-Fi coverage, avoiding corners and ends.
Elevation: Put on a high shelf or wall mount. Placement in a window is best!
Obstructions: Keep away from thick walls, metal objects, large furniture, and cabinets.
Interference: Avoid placing near electronic devices like microwaves, cordless phones, baby monitors, or cell boosters.
Line of sight: Put in an area to see most use spots; this improves the signal.
Antenna Adjustments: If applicable, adjust antennas for improved coverage, especially in multi-story homes.
Testing: Try various locations to find the best signal strength and fastest speeds.

Activation

Access Activation Page: Open a web browser and navigate to (or scan the QR code).
Account Information: Provide order email and order number.
Modem Details: Enter the modem's IMEI number.
Service Plan: Select your plan and add-ons (if any).
Complete Activation: Review, click "Activate" and wait for a confirmation.
Reboot: The modem needs to reboot after activation. Wait for at least 2 (hrs) for the modem to lock onto the signal.
Remote Activation: Note Nomad may remotely activate.
Nomad Oasis Account Setup: Create an account for pausing, controlling, and tracking the modem. Free bonus for new users.

Connecting to the Modem

Wi-Fi Network: Locate the SSID (network name) and password on the modem (or packaging).
Wi-Fi Connection: Connect your device to the Wi-Fi network.
Ethernet Connection: Connect wired devices (desktops, consoles) with an Ethernet cable to a LAN port.
Internet Test: Open a browser and test the connection.
Multiple Device Connection: Repeat the Wi-Fi connection process for all devices.

FAQ

Modem Not Turning On: Check power connections, outlet, button, LED indicators, or contact support.
Best Modem Location: Choose a central location, elevated position, avoid obstructions and interference; try different locations.
Wi-Fi Network Not Found: Check if the modem is on, restart it, move closer to the modem, check for interference, or contact support.
Improve Internet Speeds: Optimal modem placement, limit interference, update firmware, limit connected devices, reboot the modem, or contact support.
Change Wi-Fi Network Name/Password: Access modem settings, enter new name and password, save changes, and reconnect devices.
Returning the Modem: Contact Nomad Internet before cancelling to get instructions on returning the modem.
Nomad Prime Support: Live phone support, equipment protection, advanced security features, express replacement service, and 24/7 monitoring available as an add-on during the activation process.
Using Another Router: Connect the router's WAN port to the Nomad modem's LAN port using an Ethernet cable.
Pausing Subscriptions: Visit your customer portal to pause your Nomad subscription, choosing the duration.
Contact Information: Contact Nomad Internet via email, live chat, or phone. (Have order details and IMEI).

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