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Questions and Answers

Which of the following best describes the role of 'organizing' within the context of management?

  • Overseeing the marketing and sales strategies to maximize revenue generation.
  • Implementing technological advancements to automate operational processes.
  • Establishing productive relationships among resources to achieve organizational objectives. (correct)
  • Securing financial investments for the company's future projects and expansions.

What is the primary focus of the 'staffing' function in management?

  • Managing the company's financial records.
  • Matching suitable individuals with the appropriate roles and ensuring their development. (correct)
  • Maintaining the company's physical infrastructure and equipment.
  • Ensuring the availability of raw materials for production.

A company is restructuring its departments to improve efficiency. Which management function is primarily being applied?

  • Staffing
  • Organizing (correct)
  • Accounting
  • Marketing

Which activity would be considered part of the 'staffing' managerial function?

<p>Conducting performance evaluations for employees. (A)</p> Signup and view all the answers

What is the main goal of evaluating an employee's worth in the context of total compensation?

<p>To ensure a fair and competitive payment based on the employee's contributions. (B)</p> Signup and view all the answers

In what way does the German Red Cross (DRK) enhance a company's corporate social responsibility (CSR)?

<p>By facilitating collaborative social projects and offering emergency training, improving the company's public image. (D)</p> Signup and view all the answers

Which management function involves creating an organized environment by working with people and systems?

<p>Organizing (D)</p> Signup and view all the answers

What does an intervention on subsystem-areas primarily focus on within an organization?

<p>Specific internal components such as employees, departments, or individual tasks. (B)</p> Signup and view all the answers

What is the primary focus of an intervention on intersystem-areas in organizational management?

<p>Focusing on the broad view of the organization's interactions with external systems like the market or society. (C)</p> Signup and view all the answers

What characterizes an intervention that affects both subsystem and intersystem areas simultaneously?

<p>It impacts both internal processes and external interactions, such as customer relations. (C)</p> Signup and view all the answers

Which of the following is the MOST effective way for a company to ensure employees exert high effort towards achieving organizational goals?

<p>Setting challenging goals and providing good management, leadership, and necessary resources. (D)</p> Signup and view all the answers

Why might strict standardization not always be beneficial for multinational subsidiaries?

<p>Subsidiaries in different countries often face unique legal and economic environments. (D)</p> Signup and view all the answers

Which sector includes organizations focused on charitable activities and societal welfare?

<p>Non-Profit Sector (A)</p> Signup and view all the answers

A marketing firm is conducting an environmental scan. Which activity exemplifies competitor intelligence?

<p>Reviewing competitors' advertisements, annual reports, and industry studies. (B)</p> Signup and view all the answers

Why is environmental scanning considered essential for effective forecasting?

<p>It establishes the data basis used to predict future events and trends. (A)</p> Signup and view all the answers

How do custom organizational structures benefit subsidiaries in responding to market changes?

<p>They allow faster market responses and encourage creative solutions tailored to specific environments. (B)</p> Signup and view all the answers

During which stage of a product's life cycle is market testing MOST critical?

<p>Market Testing &amp; Early Introduction (C)</p> Signup and view all the answers

A tech company experiences rapid sales growth after launching a new smartphone. According to the product life cycle, what actions should the company prioritize?

<p>Scaling production, optimizing distribution, and managing increased demand. (B)</p> Signup and view all the answers

A mature product in the 'Steady State' phase requires what kind of forecasting to remain competitive?

<p>Detailed market segmentation and customer retention forecasting. (D)</p> Signup and view all the answers

How do role models PRIMARILY contribute to an organization's success?

<p>By inspiring and motivating others through positive behavior and values. (C)</p> Signup and view all the answers

Which attribute MOST distinguishes effective role models within an organization?

<p>Their consistent demonstration of selflessness and consideration for others' needs. (A)</p> Signup and view all the answers

Which combination of employee training initiatives balances cost and speed of implementation while maximizing impact?

<p>Regular training programs combined with clear feedback systems. (D)</p> Signup and view all the answers

When a company transitions from a startup to a more established organization, what structural change is MOST likely to occur regarding rules and regulations?

<p>An increase in formalized rules and regulations. (D)</p> Signup and view all the answers

What is the PRIMARY role of structural contingency factors in organizational design?

<p>To explain why companies choose different organizational structures. (D)</p> Signup and view all the answers

Which organizational structure is BEST suited for a small family business with very few employees and minimal hierarchy?

<p>Simple Structure. (A)</p> Signup and view all the answers

In a functional organizational structure, how are employees typically grouped?

<p>Based on specialized departments. (D)</p> Signup and view all the answers

A tech company values innovation and flexibility. According to structural contingency factors, which organizational model would be MORE appropriate?

<p>An organic model that promotes adaptability and decentralized decision-making. (D)</p> Signup and view all the answers

What is a PRIMARY disadvantage of relying solely on certifications and professional development opportunities for employee training?

<p>They have a high initial cost and provide a long-term impact. (C)</p> Signup and view all the answers

If a company needs to quickly improve employee performance across all departments, which training initiative would be MOST effective?

<p>Establishing clear feedback systems for identifying areas of improvement. (C)</p> Signup and view all the answers

Which leadership behavior is MOST likely to foster trust and transparency within a team?

<p>Maintaining open and honest communication channels. (B)</p> Signup and view all the answers

A company is experiencing high error rates and a lack of problem-solving skills among its employees. Based on the principles of a positive work environment, which initiative would be MOST effective in addressing these issues?

<p>Offering additional training programs and growth opportunities. (B)</p> Signup and view all the answers

What is the MOST direct way for leaders to demonstrate empathy and improve employee engagement?

<p>Offering regular feedback sessions and practicing open communication. (A)</p> Signup and view all the answers

In a company with low employee retention rates, which strategy would be MOST effective in improving employee tenure?

<p>Providing fair compensation, growth opportunities, and fostering a positive work environment. (C)</p> Signup and view all the answers

What is the MOST reliable indicator of a strong, positive company culture?

<p>Consistent actions matching words and fair treatment of all employees. (C)</p> Signup and view all the answers

Which scenario BEST exemplifies a lack of transparency in decision-making that can negatively impact employee morale?

<p>Significant organizational changes are announced without prior notice or explanation to the affected teams. (A)</p> Signup and view all the answers

In an organizational structure that encourages creativity and innovation but lacks clear rules, what is the most likely disadvantage to arise?

<p>Chaotic work environment (A)</p> Signup and view all the answers

An employee consistently underperforms and lacks problem-solving skills. Which approach would MOST effectively address this issue while fostering a positive work environment?

<p>Providing targeted training, mentorship, and clear performance expectations. (D)</p> Signup and view all the answers

What action would MOST likely increase the Employee Net Promoter Score (eNPS)?

<p>Empowering employees with responsibilities and recognizing their contributions. (A)</p> Signup and view all the answers

Which characteristic is a primary disadvantage of organizational structures optimized for routine tasks and clear lines of authority?

<p>Overload on managers (B)</p> Signup and view all the answers

What is a typical limitation of a simple chain of command structure, especially in more complex and dynamic work environments?

<p>Inflexibility in handling complex tasks (A)</p> Signup and view all the answers

What is a potential drawback of relying heavily on top management for guidance and decisions in an organizational structure?

<p>Potential conflicts between executives and managers (A)</p> Signup and view all the answers

In a project-based organizational structure where employees report to both a project manager and a functional manager, what is a common challenge?

<p>Role confusion among employees (C)</p> Signup and view all the answers

What is the likely impact of clear responsibilities and authority in an organizational structure focused on routine tasks?

<p>Expedited decision-making (C)</p> Signup and view all the answers

Which of the following describes a potential negative outcome of limited employee creativity within an organization?

<p>Reduced innovation and problem-solving capabilities (B)</p> Signup and view all the answers

Why might over-management be a disadvantage in an organizational structure, particularly those utilizing executive guidance?

<p>It can stifle flexibility and responsiveness. (B)</p> Signup and view all the answers

What is the long-term impact of poor communication across departments in a traditional hierarchical organizational structure?

<p>Stagnation and reduced competitiveness (B)</p> Signup and view all the answers

Given the importance of both strategic oversight and operational efficiency, how does an organization balance expert guidance from executives with the need for quick decision-making at lower levels?

<p>By delegating decision-making authority while maintaining strategic alignment (B)</p> Signup and view all the answers

Flashcards

Organisation in Management

Bringing together physical, financial, and human resources to achieve organizational goals.

Organizing a Business

Providing everything necessary for a business to operate, like raw materials, tools, capital, and personnel.

Business Organizing Involves

Determining and providing both human and non-human resources within the organizational structure.

Staffing

Finding the right person for the right job.

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Managerial Function of Staffing

Hiring, training, and evaluating people to fit jobs within a company.

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DRK's Societal Impact

Assistance during crises, healthcare, and support for vulnerable groups.

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DRK's Impact on Companies

Collaboration for social projects and emergency training, enhancing social responsibility.

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Management

The process of planning, organizing, leading, and controlling resources to achieve goals efficiently and effectively.

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Intervention on Subsystems

Focuses on specific internal components of the organization, such as employees or departments.

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Intervention on Intersystems

Focuses on the entire organization and its interactions with external systems like the market or society.

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Intervention on All Areas

Interventions that affect both internal processes and external interactions simultaneously.

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Private Sector

Companies operating in competitive marketplaces.

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Public Sector

Government run institutions

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Lack of Transparency Consequences

Misunderstandings and resistance to change, especially from veteran employees

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Poor Communication Effects

Leads to distrust, disengagement, and decreased productivity.

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Unfair Treatment Impact

Can foster resentment, decrease morale, and increase turnover.

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Unmet Expectations Results

Leads to broken trust, decreased motivation, and a negative work environment.

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Positive Workplace Indicators

High retention rates and long employee tenure.

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High Employee Net Promoter Score

Employees recommend the company as a good place to work.

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Importance of Fair Compensation

Offering fair salaries and comprehensive benefits packages.

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Importance of Growth Opportunities

Providing opportunities for skill enhancement and career advancement.

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Motivating Employees Definition

Employees exert high effort to help the company achieve its objectives and continuously work hard to reach these objectives.

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Competitor Intelligence

A type of environmental scanning focused on gathering and analyzing data about competitors through sources like advertisements and annual reports.

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Global Scanning

Scanning global trends and forces that can affect the organization, such as economic or political changes.

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Forecasting

Using data from environmental scanning to predict future events, trends, sales, market trends to make informed decisions.

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Product Development

Designing and planning the product before it goes to market to ensure it meets consumer needs.

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Market Testing & Early Introduction

Testing the product in limited areas to gather feedback before a full-scale launch to assess market viability.

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Rapid Growth

Sales increase quickly if the product is successful, indicating market acceptance and demand so production can be increased.

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Steady State

The product becomes stable with slow growth and the product continues to perform in the market.

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Regular Training Programs

Training programs that cost a moderate amount but provide substantial benefits and can be implemented quickly.

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Mentoring and Coaching

Guidance from experienced staff; it's inexpensive but takes time to show results.

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Professional Development

Opportunities to gain certifications, enhancing professional growth over the long term.

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Clear Feedback Systems

Systems for providing feedback used to identify areas where individuals can improve.

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Structural Contingency Factors

Factors that explain why companies choose different organizational structures.

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Simple Structure

A basic structure with a single leader and few rules.

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Functional Structure

Employees are grouped into departments, each focusing on a specific task.

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Start-up Company

Company with few rules

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Creativity and Innovation

Encourages new ideas and ways of doing things.

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Potential for Chaos

Can lose structure without clear rules.

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Clear Responsibilities and Authority

Clear lines of who is responsible for what, and who has the power.

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Rigidity

May have trouble adapting and be slow in reacting to changes.

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Easy Communication

Straightforward flow of information up and down the hierarchy.

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Limits Employee Creativity

Limits the creativity of employees and their involvement.

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Manager Overload

Can put too much burden on overseeing activities .

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Simple to Manage

Simple structure that can be easily managed.

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Inflexible in Complex Tasks

Inability to adapt efficiently in a complex environment.

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Matrix Structure

Employees answer to two bosses.

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Study Notes

  • This image contains study material about business topics. It is presented as follows:

Organisation in Management

  • The organization may be found within a company's various departments, including procurement, production, marketing, finance, and human resources

Definition: What is Organizing?

  • Organizing is a process of bringing together physical, financial, and human resources
  • It involves developing relationships among these resources to achieve organizational goals
  • Organizing defines what is required for a business to function, such as materials, tools, capital, and personnel
  • It includes identifying and supplying human and non-human resources within the orgnanizational structure

Definition: What Means Organizing as a Process?

  • Organizing as a process involves these steps
  • Identifying various essential activities
  • Grouping similar activities into departments
  • Assigning tasks to specific roles or individuals
  • Delegating authority and creating responsibility for those tasks
  • Coordinating relationships to ensure collaboration and accountability

Staffing the Organization: What Does Staffing in Organization Mean?

  • Staffing involves finding the right person for the appropriate job role
  • Managerial staffing includes hiring suitable individuals, then training and evaluating them to ensure they fit into the company

What is staffing?

  • Involves
  • Estimating manpower needs by finding and assigning the right person to the organization through manpower planning
  • Recruitment, selection, and placement of personnel
  • Training and development programs for employees
  • Payment such as compensation or salary
  • Performance evaluations to evaluate employees
  • Promotions to move emplyees upward in an organization, and transfers from one department to another

Managing Teams - Formal Groups: What Is The Difference Between Formal and Informal Groups

  • A group consists of 2+ individuals interacting to achieve shared goals
  • Formal groups are defined by an orgnanization structure and work to assigned goals or tasks
  • Informal groups are developed in a company, also known as social groups

Group Performance and Satisfaction

  • Major parts determining group performance include the external environment, member resources, group structure and process, group tasks
  • Also social aspects and dynamics in a team, such as sports fandom or shared interests like a "kitchen club"

Typology of Organization

  • The following organization types can be found in society
  • Business Organizations: Comanies, Statups, etc
  • Government Organizations: Police, City Council, etc
  • Religious Organizations: Churches, etc
  • Non-Profit Organizations: Charities, etc
  • Educational Organizations: Schools, universities, etc
  • Community Groups: Associations, Cubs, etc

Organizational Typology of Etzioni

  • Etzioni categorizes organizations based on type of control they have over their members, and how the members engage with the organization

Control Means and Member Engagement

  • Coercive Organizations: Members are forced to join through physical obligation, causing alienation and mandatory
  • Utilitarian Organizations: Members join to receive material reawrds, engaging calculatingly for personal gain
  • Normative Organizations: Engage morally with their organization's goals

Organizational Typology of Parson

  • Parsons categorizes organizations by social functrion and how they contribute to the stabiliity of society
  • Adjustment: Function focusses on money and economics
  • Goal-Implementing: Direct power structures and ensuring political stability is intact
  • Integration: Social order and integration for legal institutions and maintaining stability
  • Latency: Cultural preservation and heritage, cultural stability is preserved

Managing Teams & in Stages: Which Are the Forming Stages of Teams (Five Phases)?

  • Forming: Defining the group's purpose, structure, and leadership
  • Storming: Disagreements arise regarding control and group direction
  • Norming: Close relationships form, and groups start setting rules and setting standards for work performance
  • Performing: The group starts focusing on tasks and works with efficieny
  • Adjourning: Group finishes their work and disbands

How Can Teams Develop?

  • Team effectiveness develops over time with the following stages
  • Forming: Coming together
  • Storming: Experiencing conflict
  • Norming: Understanding how to make it work
  • Performing: Working effetively and effiently together
  • Adjourning: Disbanding the team

What are the Characteristics of Every Team Stages?

  • Forming: eagerness and some anxiety from start to finish
  • Storming: High-level resistance
  • Norming: Team support
  • Performing: Trust between team-members
  • Adjourning: Reflection

What are the Strategies (Behaviors) of Every Team Stage?

  • Forming: Setting clear expectations
  • Storming: Issue resolving, build trust, and encouraging feedback
  • Norming: Team energy monitoring
  • Performing: Encourage problem solving
  • Adjourning: Achieving reflection skills

Management: Functions-Theory: Where Do the Functions and Laws of Different Areas Come From?

  • Functions and laws come from government regulations, industry standards, and societal needs
  • Influenced by the country's political systems, economic demands, and cultural beliefs

Teamwork association: A German Example

  • Deutsches Rotes Kreuz (German Red Cross): German Red Cross
  • Over 7 million members, 5,181 local associations
  • Provides services such as disaster relief, blood donations, and other welfare support
  • Helps in crisis situations, providing healthcare services etc
  • Companies can collaborate with them for training, improving corporate social responsibility (CSR)

Management & Organization: Managementdefinition

  • Management involves planning, organizing, leading, and controlling resources to achieve goals efficiently and effectively
  • These processes involve working with people and systems that produce effective, organized environments

Intervention Areas

  • Focus areas include:
  • The organization's parts with more interal focus
  • External relations with more broad focus
  • Simultaneous change of internal and external

Areas of Organization in Management

  • Organisation sectors include
  • Private (companies in competitive markets)
  • Public sector (Governement institutions)
  • Non-profit (such and chartities associations)

Should Every Subsidiary Company of A Group Still Have the Same Organisation Grid?

  • Not always
  • Subsidiaries require different organization grids based on location, size, culture etc
  • Market differences: Subsidiaries encounter unique legal/economic conditions
  • Tailored structures improve efficiency within regions

PDCA Cycle

  • PDCA (Plan, Do, Check, Act) Cycle is a way to drive continuous improvements
  • Each stage has a purpose
  • Identify the Problems
  • Plan what to do
  • Do, try it out quickly with a solution
  • Check if it works and why
  • Launch if successful, and then adapt

Organisation Leaders Goals

  • An organisation is both commercial and social
  • Provides the necessary structure for the trade of goods or services
  • Successful organisations are backed by the team

Decision Making

  • Decision making involves daily decisions, or long-term decisions
  • It is a key activity in business with all teams all over the world

The Rule of Management

  • A mangers' job is about helping other do their work
  • Organisations need their skills in these uncertain times

Global Business & Organization

  • A global manager must be aware of economic issues when doing business in other countries
  • A global manager must be aware of certain environments such as the economic environment

Environments and Organizations

  • Besides the economic environment a global manager must know about the political/legal environment and the cultural environment as well
  • It is easier to manage when employees work in teams

What Happens When Decision Making is Made With the 8 Steps of Decision Makers?

  • The decisions making process uses these steps:
  • identify the problems;
  • identify decision criteria;
  • weigh the criteria;
  • develop alternatives;
  • analyse alternatives;
  • select alternative;
  • implement alternative; and
  • evaluate

Planning Organizations

  • There are four purposes:
  • providing direction;
  • minimise waste and redundancy
  • reducing uncertainty;
  • establishing the goals or standards used in controlling.

Goals & Plans

  • Well-written plans/goals are measurable + quantifiable, written down, clear with timeframes, communicated all members

Where Does A Goal Come From In Goal Setting?

  • review the organization's mission;
  • evaluate available resources;
  • determine the goals individually or with input from others; write down the goals and communicate them to all who need to know them; and review results and change goals as needed.

Mission, goal and value defitions

  • A solid business with a goal should have 4 things defined:
  • Goal: a tangible aim to progress toward ur vision
  • Mission: What is the aim for now
  • Vision: What are you aiming to achieve in the future
  • Value: The belief in pursuing an endevour

Team work

  • Company goals can affect innovation, user experience, sustainibility, ect.
  • Group such as HR and Culture are also affected
    • The values are reflected by product, HR culture, and marketing

A Twitter/X case study with Elon Musk

  • Elon musk had the goals of increasing profit decreasing costs
  • As a result, layoffs were made due to costs after his takeover, and there was a drop in team morale
  • Communication was also affected which confused teams

Strategic Management & Organization

  • Strategic management consists of development
  • Helps cope with situations
  • Focus on improving the organization

Corporate Identity & Strategy

  • Growth strategy expands markets, either current or new
  • Stability means no changes in companies

H.R. in organizations:

  • Is important for competitive advantage, and organizational strategies
  • Orgznisations that treat people well find greater organizational performance

Leadership in Organization

  • Managers need to understand individuals behaviour, and attitude
  • Communicating is important for the same reasons

What can keep a team motivated?

  • A great benefits package, positive compensation, good management
  • Challenging goals and good materials

Should leaders in a company be role models?

  • Should influence, and have managerial power
  • Leading should be the management

Controlling Organizations?

  • Important because you know whether goals, met, and why know
  • Protect the organization too
  • Feedback is important

Operations Management & Value Chain

  • OM is transformation goods, and services
  • Management incluse coordination, leadership, technology

Planning tools?

  • Three techniques, for helping with the enviornment of the company are;

  • Environmental scanning, scanning data for forecast

  • Competitor intellegence by looking on competitors data

  • Forecasting: for the future

Forecasting:

  • Can be used to desing, price, and promote during development, test, growth, and steady times

Benchmarking

  • Is when analysis by copying methods of leaders to improve what managers and their subordinates can improve

Organisational Culture

  • Guides behaviour
  • Includes rituals, history and cereomies
  • New Employees need to be accepted

Key Aspects to remember, if a firm are as follows in aspects,

  • Shared value
  • Structuring experiences
  • Some might have different opinions than eachother
  • Members should have the same value

Qualities of a person who has the following values can be shown as role models in a company,

  • passion
  • community
  • acceptance of all

What can role models do?

  • Imrpove and inspire.
  • Guie and menotr the team
  • Promote for culture

Organizational Culture

  • The organization should have effect on all staff

Aspects That start with the following

  • Familty
  • University
  • Fraternities

Org structure has

  • Groups that remain long
  • How cultures grow from the 2 aspects

Organisational Culture

  • Organizational and daily tasks that go together
  • Level of "discomfort"
  • What is a hard part for the organization, and how can they improve

Organisations must implement

  • What new staff should learn

The best organizations must contain elements that implement artefacts/physical chartersitics

  • Values assumptions and visiblity

In an ethical and transparent manner, business require codes of conduct

  • With guidelines to ensure business
  • Protect ethically
  • Ensure is fair.

A code of conduct provides

  • Mission, values, and policies

Function to improve organizational, external environments

  • Adaptation is key to the environment

Culture improves;

  • Communication
  • Status

Dysfunction

  • The culture can sometimes contain the strategy
  • Clash or "resistance to change"

Organisational Culture can be diagnosed

  • As outsider or insider

Diagnosing culture

  • You can study documents and talk to current staff
  • Know the organisations heros

Culture is a value:

  • Not everyone can easily immport it
  • Needs the environment
  • Congurence as well as some empirical
  • It should have 4:
  • Involvement
  • Consistency
  • Stability
  • Mission

Issues with companies and changing

  • To change and ensure the mission/ culture, requires good mission to ensure things are ethical

Organizational culture

  • To create you need to develop or shift companies culture in an existing organization
  • The mission has to be convincing, known, and key

Maintain

  • Keeping successful values
  • And questioning what you can approve on
  • Example is to make the good parts of an companies cultures

Culture

  • What should the goal of companies culture be

Multi culture value that can be provided as an example is ''FREEDOM!'

  • It might be innovation at Google

More ethical change can be shown through

  • Not going to extremes which may result in firing workers
  • Not the same in most cases

2 types that should be looked forward to with cultural change are with

  • Changing senior management with leaderships
  • moving with the company

With change

  • It must be know the roots of what is occurring
  • Like the FIB, their mission aligned is consistent with the veiw
  • Change is bad with some veteran, the opposite for a "siemens conflict"

Multi organizations

  • Are affected due to cultures in ways of, local tradition, customs + influence of trade

Diversity

  • Can create there own traditions internally
  • Culture can be a ressource

Using all cultural differences is something all companies may view depending on benefits to markets + communication

Ethical decisions

  • Can change culture
  • Should give people a voice, for them
  • Ethical companies care

Ethics

  • Rights/Freedoms
  • The idea must be implemented by employees
  • Culture should have freedom for them

Empthay in an organization can be measured through,

  • surveys
  • tenures
  • engagement

Action is key for good organisations such as

  • benifits
  • work enivornment

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