BQDN 005 C_2024

Remote Desktop Bandwidth

• A smooth remote desktop experience with medium load requires a bandwidth of at least 5 Mbps per user

Help Desk Software

• JIRA, SysAid, and ZenDesk are commonly used Help Desk software platforms for managing incidents and technical support
• Kerberos is not a Help Desk software, but a network authentication protocol

Remote Desktop Software

• AnyDesk, TeamViewer, and GoToDesk are designed for remote computer control of remote computers
• Login.me is not a remote desktop software

Remote Windows Server Configuration

• The configuration file ".rdp" can be used to configure the server wallpaper
• The parameter "disable wallpaper:i:1" on a remote connection session is a parameter that will desactivate it to improve connection speeds
• .rdp files are text files storing Remote Desktop connection settings
• The disable wallpaper:i:1 parameter disables the wallpaper in a remote session, improving performance on slow connections
• A value of 1 means the wallpaper is disabled

Information Access Rights

• Information access rights may have varying limitations
• The limitations do NOT extend to environmental protections
• Article 14 of Law 19/2013 outlines limits to information access based on protected interests like national security, defense, or criminal investigations
• Environmental protection is not listed as a limit

Information Processing

• Information that is considered an aid can be ignored processing
• To maintain transparency
• The decision is made on items that can be readily available
• Article 18 specifies aid information isn't processed if it requests auxiliary/support details like drafts or internal notes that don't reflect final administrative decisions

Data Protection and Laws

• Law will limit the usage of informatics for the digital wellbeing of the common good
• Reflected in article 18.4
• Article 18.4 of the Spanish Constitution states that the law should limit the use of data processing to guarantee personal and family privacy

Handling of data

• Data under the law has specific handling depending on age
• Under 14 years personal data will require consent from guardians
• According to Organic Law 3/2018, personal data processing of minors under 14 requires parental or guardian consent

Admin Electronic Responsibilities

• The following entities are required by law to communicate electronically with the Administration:
  • Legal Bodies
  • Those who follow processes for other obligations
  • Entities that don't have personality, such as benefits to the community
• Law 39/2015 requires legal entities, representatives of obligated parties, and entities without legal personality (like joint ventures) to communicate electronically with public administrations

Electronic signing

• Signatures made across different sectors and platforms are acceptable
• Always follows the rules and guarantees open formats and accessibility
• Regulations allow different electronic signature systems, including qualified, advanced, and agreed-upon key systems, provided public administrations accept them and they are legally recognized

Automatized admin

• Any act by the Admin that does need the help of an employee follows act 40
• Automated administrative action is defined as any action fully carried out through electronic means by a Public Administration within an administrative procedure, without direct human intervention, as per Law 40/2015

Telecomm Location

• Telecomm locations are available to citizens through networking equipment
• Locations are maintained with legal obligations that promote accessibility, truthfulness and safe operations
• Electronic headquarters are electronic addresses available to citizens via telecommunication networks, owned by a Public Administration or Public Law entities

Electronic locations accessibility

• Electronic platforms must adhere to standard guidelines so civil persons, with disabilities can participate
• Electronic sites must meet accessibility criteria for all citizens, including those with disabilities, complying with open standards and legal regulations

Internet webportals

• Access to data is available via web and specific code where the related electronic access points must reside
• Institutional Internet portals are access points belonging to a Public Administration that provide information and access to services, including the electronic headquarters

Sex Discrimination

• Sex discrimination when not in the field relates to how a person is less favored based on their gender in equivalent situations
• Direct gender discrimination occurs when someone is treated less favorably than another in an equivalent situation based on their sex, this is easily identifiable and punishable in the workplace

Equality Plans

• Goals, measurements, and solutions are all important considerations when providing equality for both genders in the work place
• Equality plans are mandatory in certain companies and aim to remove barriers that hinder real gender equality, they include diagnostics, concrete measures, evaluations, and adaptations to the organization's reality

How notifications are practiced

• Notifications in the legal format require an electronic medium for the receiver to see
• According to Law 39/2015, obligated parties must receive notifications electronically, ensuring traceability, security, and agility in administrative procedures

Timestamps

• Timestamps are the responsibility of the Admin for access
• Once the action is verified it is important to record
• Electronic notifications are considered complete when the Administration has proof of the recipient's access to the content, which is important for calculating deadlines

Constitution

• Part of its dogmatica is for fundemental laws
• The Spanish Constitution of 1978 consists of two parts: a dogmatic part (preliminary title and Title I) and an organic part (Titles II to X)
• The dogmatic part enshrines fundamental rights and freedoms while the organic part regulates the structure of the State

Autonomy

• Is considered legal and under a specific community
• The Statute of Autonomy is the basic institutional norm for each autonomous community, with the status of an organic law.

Electronic Records

• Are required for legality and easy access to data
• Electronic records must collect essential data for each entry, such as identification number, nature, date, time, and interested party to guarantee legal security and traceability of administrative acts

Registry characteristic

• IT MUST be a fully interoperatible for all Admins
• Electronic records must be fully interoperable to ensure IT compatibility and interconnection, enabling telematic transmission of registry entries and documents among administrations

Deleting electronic Documents

• Requires some legal process to follow to meet current process requirements
• Deleting electronic documents is possible but must follow document management and archiving regulations to ensure documents that must be preserved for legal, administrative, or historical reasons are not destroyed

Public Admin Reusability

• Tech options for admin's must follow a guideline to fit inside a framework for different needs
• Public Administrations can reuse technological solutions developed or contracted by other Public Administrations unless legal restrictions exist

Public Admin interactions

• Related to security between bodies as well
• Public Administrations must relate to each other and their bodies electronically, ensuring interoperability and data protection in accordance with Law 40/2015

Article 17 law

• Law has the following key points
  • Solitude ID
  • Notification process for contacts
• According to Article 17 of Law 19/2013, requests for access to public information must include the identity of the applicant and a contact address, preferably electronic, to ensure traceability

Gender violence

• Violence is expressed as many actions
• Defined by law as encompassing physical, psychological, sexual and economic forms, all impacting women's freedom, integrity and dignity

Data personal

• To perform any correction
• The info that must be changed
• Must have new changed info
• When exercising the right to rectification under Organic Law 3/2018, individuals must indicate which data is to be corrected and the necessary correction

Article 10

• Dignity is key
• The dignity of the person and inviolable rights are the foundation of public order and social peace under Article 10 of the Spanish Constitution

Software freedom

• 4 principles for liberty
• According to the Free Software Foundation, Free software must comply with four liberties

digital rights

• The right to "switch off"
• Organic Law 3/2018 recognizes the right to digital disconnection, especially in the workplace