Podcast
Questions and Answers
Which principle of the 7 C's ensures that a message is free of errors?
Which principle of the 7 C's ensures that a message is free of errors?
What type of communication occurs between colleagues at the same level in an organization?
What type of communication occurs between colleagues at the same level in an organization?
Which of the following is NOT one of the 7 C's of Business Communication?
Which of the following is NOT one of the 7 C's of Business Communication?
What is the purpose of complete communication in business settings?
What is the purpose of complete communication in business settings?
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Which type of communication involves top-level management conveying decisions to subordinates?
Which type of communication involves top-level management conveying decisions to subordinates?
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What enhances the effectiveness of business writing?
What enhances the effectiveness of business writing?
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Which principle of the 7 C's emphasizes the importance of specificity in messages?
Which principle of the 7 C's emphasizes the importance of specificity in messages?
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In business writing, what is the impact of being courteous?
In business writing, what is the impact of being courteous?
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What is the purpose of the letterhead in a business letter?
What is the purpose of the letterhead in a business letter?
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Where is the date line typically found in a business letter?
Where is the date line typically found in a business letter?
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Which component of a business letter serves as the greeting?
Which component of a business letter serves as the greeting?
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What is a key characteristic of the Full Block Style format?
What is a key characteristic of the Full Block Style format?
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Which type of letter is specifically used to request information?
Which type of letter is specifically used to request information?
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What is the purpose of notations in a business letter?
What is the purpose of notations in a business letter?
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Which style of business letter includes indentations in paragraphs?
Which style of business letter includes indentations in paragraphs?
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Which component comes last in a business letter?
Which component comes last in a business letter?
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What is the primary purpose of supporting documents in job applications?
What is the primary purpose of supporting documents in job applications?
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Why is it important to follow the company's specific instructions when filling out a job application?
Why is it important to follow the company's specific instructions when filling out a job application?
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What type of tests may employers require during the job application process?
What type of tests may employers require during the job application process?
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What is a critical step after receiving a job offer?
What is a critical step after receiving a job offer?
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What should you do if supporting documents are requested after an interview?
What should you do if supporting documents are requested after an interview?
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What might an Applicant Tracking System (ATS) do during the job application process?
What might an Applicant Tracking System (ATS) do during the job application process?
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Which document is NOT usually considered a supporting document for job applications?
Which document is NOT usually considered a supporting document for job applications?
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How can professionals ensure their job applications are completed properly?
How can professionals ensure their job applications are completed properly?
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What is the primary purpose of a resume?
What is the primary purpose of a resume?
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Which resume format is best for someone with a consistent job history?
Which resume format is best for someone with a consistent job history?
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Which of the following skills is NOT commonly sought by employers in college graduates?
Which of the following skills is NOT commonly sought by employers in college graduates?
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Which of these is considered a soft skill?
Which of these is considered a soft skill?
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What should you avoid when filling out a job application?
What should you avoid when filling out a job application?
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Which skill is particularly important for business administration jobs?
Which skill is particularly important for business administration jobs?
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What is a functional resume primarily focused on?
What is a functional resume primarily focused on?
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Which of the following should be minimized in a job application?
Which of the following should be minimized in a job application?
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What is the primary purpose of the Objective section in a resume?
What is the primary purpose of the Objective section in a resume?
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Which section of the resume specifically lists your technical and soft skills?
Which section of the resume specifically lists your technical and soft skills?
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What distinguishes Hard Accomplishment Statements from Soft Accomplishment Statements?
What distinguishes Hard Accomplishment Statements from Soft Accomplishment Statements?
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What should the first paragraph of a job application letter include?
What should the first paragraph of a job application letter include?
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What is an important aspect of writing an effective resume?
What is an important aspect of writing an effective resume?
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What does the 'Closing' section of an application letter entail?
What does the 'Closing' section of an application letter entail?
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Which section of a resume should detail your educational background?
Which section of a resume should detail your educational background?
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What elements are included in the Sender's Information of a job application letter?
What elements are included in the Sender's Information of a job application letter?
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Study Notes
7 C's of Business Communication
- Concise: Keep messages brief and to the point. Avoid unnecessary words while ensuring complete information.
- Clear: Ensure clear and easy-to-understand messages. Avoid ambiguity and focus on one goal.
- Correct: Ensure accuracy and avoid errors to build trust.
- Concrete: Provide specifics, facts, and examples, avoiding vague statements.
- Complete: Provide all necessary information for the recipient to take action.
- Courteous: Use polite language and consider the recipient's feelings.
- Coherent: Organize communication logically with connected parts relevant to the main topic.
Directions of Communication
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Vertical Communication: Information flow up or down the organizational hierarchy.
- Downward Communication: From management to subordinates, conveying decisions, policies, or instructions.
- Upward Communication: From employees to management, often providing feedback or updates on tasks.
- Horizontal Communication: Information flow between colleagues or departments at the same level. Facilitates coordination and collaboration.
Business Writing Skills
- Essential for clear and professional communication in the corporate world.
- Used for various tasks such as writing proposals, letters, emails, and reports.
Parts of a Business Letter
- Letterhead: Displays the company’s name, address, contact information, and logo.
- Date Line: Indicates when the letter was written, placed below the letterhead.
- Inside Address: Contains the recipient’s name, position, company, and address.
- Salutation: Formal greeting according to the level of formality of the relationship with the recipient.
- Body: Main content of the letter, presenting the message or information in a clear and structured manner.
- Complimentary Close: Polite phrase to end the letter (e.g., "Sincerely" or "Respectfully yours").
- Signature Line: Includes the writer's name, title, and signature.
- Notations: Additional details like attachments (Enclosure), CC (Carbon Copy), or BCC (Blind Carbon Copy).
Formats or Styles of Business Letters
- Full Block Style: All parts of the letter are aligned to the left margin. Most commonly used style.
- Modified Block Style: Similar to full block, but date line and complimentary close are aligned to center or right.
- Semi-Block Style: Paragraphs in the body are indented. Slightly less formal than full block.
- Indented/Traditional Style: All paragraphs indented. Commonly used in older, formal letters.
- Hanging Style: First line of each paragraph aligned to the left, subsequent lines are indented.
- Memorandum Style: Informal style, usually for internal communications, with subject and recipient details prominently placed.
Introduction to Business Letters
- Formal communications used in the workplace. Serve various purposes and differ from informal letters.
- Crucial for effective communication in professional settings.
Types of Business Letters
- Letter of Inquiry: Used to request information about products, services, or other specific matters.
- Job Applications: Submitted online, via email, or in person. Must follow the company's specific instructions.
- Job Application Screening: Many companies use Applicant Tracking Systems (ATS) to screen resumes and applications, matching candidates with job requirements before inviting them for interviews.
- Employment Tests: May include talent assessments, cognitive or personality tests, medical exams, or background checks.
- Interview Process: Shortlisted candidates are invited for interviews, potentially in person, over the phone, or in a group. Multiple rounds may occur.
- Hiring Process: Candidates go through multiple steps after applying and interviewing.
- Job Offers: Upon receiving a job offer, carefully evaluate the terms before accepting, declining, or negotiating.
Supporting Documents for Job Applications
- Supporting Documents: Include resumes, cover letters, references, transcripts, portfolios, certificates, and letters of recommendation. Provide additional details about qualifications.
- Why Employers Request Supporting Documentation: To verify qualifications and ensure candidates follow instructions. For example, transcripts confirm academic achievements.
- List of Supporting Documents: Common documents include resumes, cover letters, reference lists, letters of recommendation, educational transcripts, portfolios, and certifications.
- How to Submit Information: Submit supporting documents during the application process or after an interview as specified by the employer.
Do’s and Don’ts in Job Application
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Do's:
- Be prepared with all necessary documents.
- Follow all instructions carefully.
- Complete the application thoroughly and neatly.
- Be truthful while maintaining a positive tone.
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Don'ts:
- Avoid leaving blank spaces or being vague.
- Do not use cursive writing.
- Minimize the use of correction fluid.
What is a Resume?
- A resume is an advertisement for your skills, experiences, and attributes.
- It serves as your first impression on potential employers.
Basic Concepts
-
Employability Skills: Essential for success in the job market. Employers look for candidates with a variety of skills.
-
Top 10 Skills Employers Seek in College Graduates:
- Leadership
- Ability to work in a team
- Written communication skills
- Problem-solving skills
- Analytical skills
- Oral communication skills
- Flexibility/adaptability
- Strong work ethic
- Technical skills
- Initiative
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Top 10 Skills for Business Administration Jobs:
- Financial Management
- Marketing, Sales, and Customer Service
- Oral Communication and Negotiation
- Leadership
- Project Management
- Delegation
- Writing Skills
- Problem-solving
- Time Management
- Networking
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Top 10 Skills Employers Seek in College Graduates:
-
Soft Skills vs. Hard Skills:
- Soft Skills: Personal attributes and social abilities developed through experience and interactions.
- Hard Skills: Tangible and technical skills, like computer skills, needed for specific jobs.
Types of Resumes
- Chronological Resume: Highlights education and work experience in order. Ideal for candidates with consistent job histories.
- Functional Resume: Focuses on relevant skills and accomplishments. Suitable for candidates with varied experience.
- Combo/Hybrid Resume: Combines elements of functional and chronological formats. Most commonly used format.
Sections of a Resume
- Header: Your name, contact information, and email.
- Objective: Introduces you to the employer and states your goals and what you offer.
- Summary of Qualifications: Lists key skills that make you the best fit for the job.
- Skills and Attributes: Highlights both technical and soft skills relevant to the job.
- Education and Certification: Details educational background, starting with the most recent qualifications.
- Employment/Volunteer/Work Experience: Describes paid or unpaid work experience, internships, or volunteer work.
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Accomplishment Statements: Provides measurable achievements that demonstrate your value to a company.
- Hard Accomplishment Statements: Use numbers, percentages, or facts (e.g., “Increased sales by 25%”).
- Soft Accomplishment Statements: Use descriptive language (e.g., “Improved employee morale”).
- References: Provides contact information for 3-4 professional or academic references.
Writing Job-Application Letters
- A job-application letter (or cover letter) introduces you to the employer, explaining how your qualifications match the position. Demonstrates your writing skills and professionalism.
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Parts of an Application Letter:
- Sender's Information: Your address and contact information.
- Inside/Letter Address: Recipient’s name, position, and company.
- Salutation: Formal greeting (e.g., “Dear Hiring Manager”).
-
Body:
- Paragraph 1: States the purpose of your letter and the job you’re applying for.
- Paragraph 2: Highlights your professional and academic qualifications relevant to the position.
- Paragraph 3: Emphasizes what you can contribute to the company.
- Request Action: Requests an interview or further communication.
- Closing: Ends with a formal closing and your signature.
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Description
Test your knowledge on the 7 C's of Business Communication by exploring the essential principles for effective messaging. Understand the importance of clarity, conciseness, correctness, and coherence in communication. Additionally, learn about the directions and types of communication within organizations.
