10 Questions
Who do we have to have good comunication within FLF?
Everybody
Which are some of the tabs do we have to check before going to ask a question to the CM?
Activity and Incident
True or false: We will give the same attention to high value cases as the low value cases
False
What are some positive acknoweledgements we can send to the FLF team members?
A good morning, I hope you have a great day
Do we have to mention the CM/DR/FLF team member every time we have an important evidence on the case?
Yes
Who is in charge of sending the client to bodyshop for the car to be fix?
PD
True or False: If we receive any avidence, is it okay to just put the evidence in the FV and not mention the CM about it
False
What are some of the evidence related to PD, Examples given in this presentation?
Photographs, 911 Calls Log
Is it appropriate to let the CM know when the PD is Settle
True
Who do we negotiate the PD portion with?
Insurance Company
Test your knowledge on communication within the FLF team, tabs to check before asking questions to the CM, handling of cases based on value, positive acknowledgements for FLF team members, mentioning of CM/DR/FLF team members for important evidence, and responsibilities for sending clients to the bodyshop.
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