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Questions and Answers

What type of support provides protection against damage from natural disasters?

  • Free Basic Support
  • Nomad Hero Support
  • Nomad Basic Plan
  • Nomad Premier Support (correct)

Which support option is suitable for customers who prefer to handle troubleshooting on their own?

  • Free Basic Support (correct)
  • Nomad Hero Support
  • Nomad Premier Support
  • Standard Support

What major benefit does the Nomad Hero Support provide that Free Basic Support does not?

  • General assistance only
  • Access to exclusive discounts
  • No cost
  • Annual device upgrades (correct)

Which feature is lacking in Free Basic Support but included in Nomad Premier Support?

<p>Priority service and faster replacements (D)</p> Signup and view all the answers

What is true about the perks offered by Free Basic Support?

<p>They do not include any special discounts. (A)</p> Signup and view all the answers

Which of the following services is NOT provided by Free Basic Support?

<p>Unlimited accidental damage repairs (D)</p> Signup and view all the answers

What is the primary limitation of Free Basic Support compared to Nomad Premier?

<p>No coverage for accidental damage (D)</p> Signup and view all the answers

Which service is associated with faster modem replacements?

<p>Nomad Premier Support (D)</p> Signup and view all the answers

How does Free Basic Support handle customer inquiries?

<p>Inquiries are handled on a first-come, first-served basis (C)</p> Signup and view all the answers

What essential service is offered by Free Basic Support for troubleshooting?

<p>Resolution of common service issues (C)</p> Signup and view all the answers

Which feature is NOT an aspect of Free Basic Support?

<p>Express troubleshooting response (B)</p> Signup and view all the answers

With Free Basic Support, what must customers do if their modem is accidentally damaged?

<p>Cover repair or replacement costs themselves (A)</p> Signup and view all the answers

What common benefit does Free Basic Support provide?

<p>General troubleshooting guidance (A)</p> Signup and view all the answers

Flashcards

Free Basic Support

Nomad's basic support option, offering general assistance, but no protection from disasters or annual device upgrades.

Nomad Premier Support

Nomad's premium support offering disaster protection, priority service, and device upgrades.

Natural disasters

Events like hurricanes and floods affecting modem/equipment.

Annual device upgrades

Automatically getting modem updates offered in Nomad Premier, not with Basic.

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Premium perks

Extra benefits (like rewards & discounts) in Nomad Premier, absent in Basic support.

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Free Basic Support

The fundamental internet support provided by Nomad Internet at no cost.

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Nomad Premier Support

A paid support plan with extra benefits, such as damage coverage and expedited replacements, unlike Free Basic Support.

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Customer Support (Basic)

Phone or email assistance during business hours for basic internet problems. This is part of Free Basic Support.

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Troubleshooting (Basic)

Assistance in identifying and resolving common internet problems by Nomad's support team. This is part of Free Basic Support.

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Accidental Damage Coverage

Protection against damages on internet equipment. Not included with Free Basic Support; available in Nomad Premier.

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Express Replacement

Fast replacement of a damaged or lost modem, a feature of Nomad Premier Support. Not available under Free Basic Support.

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Priority Support

Faster response times for support requests; a characteristic of Nomad Premier Support.

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Standard Processing Time

The typical time required for modem replacements under Free Basic Support.

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Study Notes

Nomad Internet Free Basic Support

  • Free Basic Support: Offered to all customers; provides essential help with internet service, without premium features like Nomad Premier.

Included in Free Basic Support

  • Standard Customer Support: Phone or email assistance during business hours for basic questions and troubleshooting.
  • General Troubleshooting: Support for identifying and resolving internet service issues.

Not Included in Free Basic Support

  • Accidental Damage Coverage: No repair or replacement coverage for damaged modems.
  • Express Replacement Service: Standard processing times for modem replacements.
  • Priority Customer Support: Issues handled in order received, without priority.
  • Natural Disaster Coverage: No coverage for modem damage from natural disasters.
  • Annual Device Upgrades: Customers keep the same modem; no upgrades provided.
  • Exclusive Member Perks: No access to rewards, discounts, or early access to new products/services.

Comparing to Nomad Premier Support

  • Nomad Premier includes more benefits like accidental damage coverage, express replacement, priority support, natural disaster protection, and annual device upgrades.

Free Basic Support Summary

  • Provides essential customer support, but lacks advanced features such as those found in Nomad Premier.

When to Choose Free Basic Support

  • Suitable for those comfortable handling basic troubleshooting and not needing enhanced protection or perks.

When to Consider Nomad Premier

  • For customers seeking added peace of mind, accident protection, priority assistance, faster replacements, and premium perks.

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