Podcast
Questions and Answers
What type of support provides protection against damage from natural disasters?
What type of support provides protection against damage from natural disasters?
Which support option is suitable for customers who prefer to handle troubleshooting on their own?
Which support option is suitable for customers who prefer to handle troubleshooting on their own?
What major benefit does the Nomad Hero Support provide that Free Basic Support does not?
What major benefit does the Nomad Hero Support provide that Free Basic Support does not?
Which feature is lacking in Free Basic Support but included in Nomad Premier Support?
Which feature is lacking in Free Basic Support but included in Nomad Premier Support?
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What is true about the perks offered by Free Basic Support?
What is true about the perks offered by Free Basic Support?
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Which of the following services is NOT provided by Free Basic Support?
Which of the following services is NOT provided by Free Basic Support?
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What is the primary limitation of Free Basic Support compared to Nomad Premier?
What is the primary limitation of Free Basic Support compared to Nomad Premier?
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Which service is associated with faster modem replacements?
Which service is associated with faster modem replacements?
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How does Free Basic Support handle customer inquiries?
How does Free Basic Support handle customer inquiries?
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What essential service is offered by Free Basic Support for troubleshooting?
What essential service is offered by Free Basic Support for troubleshooting?
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Which feature is NOT an aspect of Free Basic Support?
Which feature is NOT an aspect of Free Basic Support?
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With Free Basic Support, what must customers do if their modem is accidentally damaged?
With Free Basic Support, what must customers do if their modem is accidentally damaged?
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What common benefit does Free Basic Support provide?
What common benefit does Free Basic Support provide?
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Study Notes
Nomad Internet Free Basic Support
- Free Basic Support: Offered to all customers; provides essential help with internet service, without premium features like Nomad Premier.
Included in Free Basic Support
- Standard Customer Support: Phone or email assistance during business hours for basic questions and troubleshooting.
- General Troubleshooting: Support for identifying and resolving internet service issues.
Not Included in Free Basic Support
- Accidental Damage Coverage: No repair or replacement coverage for damaged modems.
- Express Replacement Service: Standard processing times for modem replacements.
- Priority Customer Support: Issues handled in order received, without priority.
- Natural Disaster Coverage: No coverage for modem damage from natural disasters.
- Annual Device Upgrades: Customers keep the same modem; no upgrades provided.
- Exclusive Member Perks: No access to rewards, discounts, or early access to new products/services.
Comparing to Nomad Premier Support
- Nomad Premier includes more benefits like accidental damage coverage, express replacement, priority support, natural disaster protection, and annual device upgrades.
Free Basic Support Summary
- Provides essential customer support, but lacks advanced features such as those found in Nomad Premier.
When to Choose Free Basic Support
- Suitable for those comfortable handling basic troubleshooting and not needing enhanced protection or perks.
When to Consider Nomad Premier
- For customers seeking added peace of mind, accident protection, priority assistance, faster replacements, and premium perks.
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