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Questions and Answers

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ______ component of an attitude.

cognitive

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ______ component of an attitude.

behavioral

The theory of cognitive dissonance was proposed by ______.

Leon Festinger

Leon Festinger argued that ______ follow(s) ______.

<p>attitudes, behavior</p> Signup and view all the answers

______ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

<p>Job satisfaction</p> Signup and view all the answers

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ______.

<p>psychological empowerment</p> Signup and view all the answers

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ______.

<p>job involvement</p> Signup and view all the answers

______ is the degree to which employees believe the organization values their contribution and cares about their well-being.

<p>Perceived organizational support</p> Signup and view all the answers

An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as ______.

<p>employee engagement</p> Signup and view all the answers

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ______.

<p>dissatisfaction</p> Signup and view all the answers

Flashcards

What are attitudes?

Evaluative statements or judgments about objects, people, or events, reflecting how one feels about something.

What is the cognitive component of an attitude?

Describes beliefs or thoughts about the way things are.

What is the affective component of an attitude?

Represents the emotional or feeling part of an attitude.

What is the behavioral component of an attitude?

Describes the intention to behave in a certain way toward someone or something.

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What is cognitive dissonance?

Incompatibility between two or more attitudes, or between behavior and attitudes.

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When is dissonance reduction stronger?

People are more motivated to reduce dissonance when attitudes or behavior are important.

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How does the affective component affect attitude-behavior?

The strength of the attitude-behavior relationship depends on the strength of the attitude's affective component.

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When is the attitude-behavior relationship stronger?

An attitude refers to something with which a person has direct personal experience.

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What is job involvement?

The degree to which people identify psychologically with their job and consider their performance important for their self-worth.

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What is psychological empowerment?

Employees' beliefs in their ability to influence their workplace, their competence, the meaningfulness of their work, and their perceived autonomy.

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What is organizational commitment?

The degree to which an employee identifies with a particular organization and its goals.

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What is perceived organizational support?

Employees' beliefs that their organization values their contribution and cares for their well-being.

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What is employee engagement?

A person's involvement with, satisfaction with, and enthusiasm for their work.

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How does the single global rating method work?

The single global rating method uses one question to measure job satisfaction.

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How does the summation of job facets approach work?

The summation of job facets approach involves asking about multiple aspects of the job, then adding the results.

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What is the exit-voice-loyalty-neglect framework?

A set of responses to job dissatisfaction, including: exit, voice, loyalty, and neglect.

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What is the voice response in EVLN?

Actively and constructively trying to improve conditions, like suggesting improvements or discussing problems with superiors.

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What is the loyalty response in EVLN?

Passively but optimistically waiting for conditions to improve.

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What is the neglect response in EVLN?

Passively allowing conditions to worsen, like chronic absenteeism or reduced effort.

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What is the exit response in EVLN?

Directing behavior towards leaving the organization, like looking for a new job.

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When is job dissatisfaction more likely to lead to turnover?

Job dissatisfaction is more likely to lead to turnover when employees have many available alternatives.

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What is deviant workplace behavior?

Undesirable behaviors in the workplace, such as substance abuse, stealing, or tardiness.

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How does job dissatisfaction lead to deviance?

Job dissatisfaction leads to deviant workplace behavior when the source of dissatisfaction is not addressed.

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Why should managers care about employee attitudes?

Managers should pay attention to employee attitudes because they can signal potential problems.

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What is the most important factor in improving job satisfaction?

The most important factor for improving employee job satisfaction is making work challenging and interesting.

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How does job satisfaction affect organizational effectiveness?

Even with a satisfied workforce, organizational effectiveness depends on improving employee attitudes.

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What is the cognitive component of an attitude?

A component of attitude that consists of beliefs or thoughts.

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What is the affective component of an attitude?

A component of attitude that refers to the emotional or feeling segment of an attitude.

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What does the theory of cognitive dissonance explain?

The theory of cognitive dissonance proposes that people seek consistency between their attitudes and actions.

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