FESA Ch. 3 Terms

Questions and Answers

What is primarily determined during the planning phase of management?

Budget allocation for employees

Customer satisfaction metrics

Tasks and responsibilities for team members (correct)

Employee leave schedules

What key element does planning in management create?

Routine performance evaluations

A definitive employee hierarchy

Strategic plans and goals (correct)

Essential financial budgets

What does the concept of progressive consequences refer to?

Increasingly severe repercussions for repeated violations (correct)

Consistent penalties regardless of offense scale

Swift dismissal for minor offenses

Immediate rewards for compliant behavior

Total quality management is primarily concerned with which aspect?

Enhancing customer satisfaction through quality improvements Signup and view all the answers

Which best describes the principle of unity of command?

An employee receiving guidance only from one manager Signup and view all the answers

Which action is NOT typically part of the planning process in management?

Conducting day-to-day operational tasks Signup and view all the answers

How does total quality management improve processes?

Through error detection and streamlining processes Signup and view all the answers

What is likely a consequence of not following the principle of unity of command?

Confusion over task responsibilities Signup and view all the answers

What process involves making a deal where each party gives up part of their demand?

Compromise Signup and view all the answers

How is consensus typically achieved in decision-making?

By majority vote or unanimous agreement Signup and view all the answers

What is essential for successful delegation in management?

Providing authority and resources to lower-level employees Signup and view all the answers

What does the directing function in management primarily entail?

Instructing team members to meet organizational goals Signup and view all the answers

In management, what does effectiveness specifically refer to?

Achievement of set objectives Signup and view all the answers

What does efficiency in management signify?

Utilizing limited resources effectively Signup and view all the answers

What characterizes group decision-making?

Collective analysis of options by members Signup and view all the answers

What is the definition of group think in decision-making contexts?

Some members conforming to avoid conflict Signup and view all the answers

In decision-making, what is intuition considered to be?

A subconscious response based on experience Signup and view all the answers

What does malfeasance refer to?

Illegal actions by public officials Signup and view all the answers

What does managing by walking around (MBWA) involve?

Supervisors visiting all departments regularly Signup and view all the answers

What best describes minority domination in a decision-making group?

A few influential members sway the group Signup and view all the answers

What is misfeasance within the context of management?

Executing lawful actions improperly Signup and view all the answers

What does multitasking in management refer to?

Simultaneously executing various tasks Signup and view all the answers

What does the term nonfeasance refer to?

Failure to perform required actions Signup and view all the answers

What is a 360-degree performance review?

A performance evaluation using surveys from employees at all levels to assess a manager’s performance Signup and view all the answers

What is the purpose of brainstorming in a group setting?

To generate ideas where group members can suggest solutions without initial judgments Signup and view all the answers

What does broad-based empowerment involve?

Allowing low-level supervisors to change policies or procedures to achieve better outcomes Signup and view all the answers

What is the role of controlling in management?

Monitoring performance and making adjustments to keep the agency on track toward its goals Signup and view all the answers

In the context of negotiations, what does compromise mean?

A mutual agreement where all parties give up part of their demands Signup and view all the answers

Which benefit is associated with 360-degree performance reviews?

Provides a comprehensive view of an employee's performance Signup and view all the answers

What is a major characteristic of effective brainstorming?

Encouragement of wild ideas and open suggestions Signup and view all the answers

How does broad-based empowerment impact organizational culture?

It fosters a sense of ownership among employees Signup and view all the answers

Study Notes

360-Degree Performance Review

Comprehensive evaluation involving input from employees at all levels, enhancing feedback diversity on a manager's performance.

Brainstorming

A creative group process aimed at generating ideas and solutions without immediate judgment, fostering open communication.

Broad-Based Empowerment

Entails enabling lower-level supervisors to modify policies for improved outcomes, promoting a collaborative work environment.

Controlling

Management function focused on monitoring performance and making necessary adjustments to ensure organizational goals are met.

Compromise

In negotiations, it involves both parties agreeing to forgo part of their demands to reach a mutual agreement.

Consensus

Achieved through various decision-making methods, including unanimous or majority decisions, promoting collective agreement.

Delegation

Successful delegation requires giving decision-making power to lower-level employees along with the resources necessary to act effectively.

Directing

Involves clearly instructing team members under a manager's authority to meet organizational objectives.

Effectiveness

Refers to a manager's ability to successfully achieve predetermined goals and objectives.

Efficiency

Defined as the ability to perform tasks competently while utilizing minimal resources.

Group Decision-Making

Involves collective evaluation and selection of options by individuals to reach a decision collaboratively.

Group Think

A phenomenon where individuals conform to majority opinions to prevent conflict, potentially stifling diverse viewpoints.

Intuition

Considered an instinctual process shaped by past experiences and knowledge that guides decision-making.

Malfeasance

Pertains to wrongful or illegal acts, particularly those committed by public officials.

Managing by Walking Around (MBWA)

Strategy where managers visit different organizational areas to engage directly with employees and gather insights.

Minority Domination

Occurs when certain charismatic members disproportionately influence decisions, leading to potential bias in the group.

Misfeasance

Involves the improper performance of a lawful act, where actions may cause harm or misconduct.

Multitasking

Refers to the simultaneous handling of multiple management functions, enhancing overall productivity.

Nonfeasance

A failure to carry out a required action, potentially leading to negative outcomes.

Organizing

Involves identifying tasks that need completion and assigning responsibilities to appropriate individuals.

Planning

Entails the process of defining goals, making significant decisions, and developing strategic plans to guide organizational direction.

Progressive Consequences

A disciplinary approach that introduces increasingly severe penalties for repeat offenses, deterring misbehavior.

Total Quality Management

Focuses on error reduction, process improvement, and customer satisfaction enhancement, fostering overall organizational quality.

Unity of Command

Principle that an individual should report to only one manager to maintain clear authority and responsibility.

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Description

Test your understanding of the 360-degree performance review process with this quiz. It covers key concepts and definitions related to the evaluation method that gathers feedback from various sources within an organization. Perfect for HR professionals and managers!