Podcast
Questions and Answers
What is the primary role of a supervisor in the hospitality industry?
What is the primary role of a supervisor in the hospitality industry?
What is the main difference between a traditional supervisor and an 'a ha!' supervisor?
What is the main difference between a traditional supervisor and an 'a ha!' supervisor?
What is the outcome of combining hard issues with soft skills?
What is the outcome of combining hard issues with soft skills?
What is the primary focus of a supervisor with an 'Amazing Hospitality Attitude'?
What is the primary focus of a supervisor with an 'Amazing Hospitality Attitude'?
Signup and view all the answers
What is the main reason why supervisors are crucial to the success of an organization?
What is the main reason why supervisors are crucial to the success of an organization?
Signup and view all the answers
What do supervisors need to be able to identify in order to be successful?
What do supervisors need to be able to identify in order to be successful?
Signup and view all the answers
What is the underlying cause of most problems in the workplace, according to the 'a ha!' supervisor?
What is the underlying cause of most problems in the workplace, according to the 'a ha!' supervisor?
Signup and view all the answers
What skills are necessary for an ideal supervisor to effectively coach and improve people and systems?
What skills are necessary for an ideal supervisor to effectively coach and improve people and systems?
Signup and view all the answers
Who plays a crucial role in linking the company's goals to the people who must accomplish them?
Who plays a crucial role in linking the company's goals to the people who must accomplish them?
Signup and view all the answers
What does an 'a ha!' supervisor primarily focus on to improve employee performance?
What does an 'a ha!' supervisor primarily focus on to improve employee performance?
Signup and view all the answers
Which of the following best describes the approach of an 'a ha!' supervisor?
Which of the following best describes the approach of an 'a ha!' supervisor?
Signup and view all the answers
Which statement does not reflect the behavior of an 'a ha!' supervisor?
Which statement does not reflect the behavior of an 'a ha!' supervisor?
Signup and view all the answers
What is the key to improving employee performance, according to an 'a ha!' supervisor?
What is the key to improving employee performance, according to an 'a ha!' supervisor?
Signup and view all the answers
Study Notes
21st Century Supervisor
- A supervisor needs a combination of soft skills to improve people and hard skills to improve systems to be effective in the 21st century leadership style.
Soft Skills vs. Hard Skills
- Soft skills: improve people, essential for coaching and improving team members
- Hard skills: improve systems, focus on technical aspects of the job
- Formula for success: using the right skills to approach hard and soft issues
- Hard issues + soft skills = Low productivity
- Hard issues + hard skills = High productivity
- Soft issues + hard skills = Low unproductivity
- Soft issues + soft skills = High productivity
The Role of a Supervisor
- A supervisor's main role is to facilitate the process that keeps the business operating
- Key responsibilities: watching over the work of their team, offering guidance, and providing leadership in difficult times
- Decisions made by supervisors affect profits, attitudes, and morale
Traditional Supervisor vs. "A Ha!" Supervisor
- "A ha!" Supervisor: demonstrates a bottom-up approach to management, balancing focus on both soft and hard skills
- "A ha!" Supervisor understands that dealing with true causes of workplace issues often involves creating a positive environment and fostering self-esteem and teamwork
Why People Quit
- 4 main reasons: (no specific reasons given in the text, but implied that they are related to soft issues and lack of effective supervision)
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Learn about the roles and skills required of a 21st century supervisor in the hospitality industry, and how they contribute to organizational success. Understand the differences between traditional and 'a ha!' supervisors and why people quit their jobs.
