Podcast
Questions and Answers
What must be verified before testing a modem for shipment?
What must be verified before testing a modem for shipment?
- The correct SIM card is securely installed. (correct)
- The modem's power adapter is included.
- The modem has been packaged according to standards.
- The modem has a unique username and password set.
What is the minimum number of speed tests that should be run during the testing procedure?
What is the minimum number of speed tests that should be run during the testing procedure?
- 2
- 3 (correct)
- 4
- 1
If a modem does not pass the speed test, what is the first action to take?
If a modem does not pass the speed test, what is the first action to take?
- Troubleshoot the modem by resetting or reconfiguring it. (correct)
- Send the modem for immediate repair.
- Log the failure in the inventory system.
- Mark the modem as not approved for shipment.
What key piece of information should be logged into the inventory management system?
What key piece of information should be logged into the inventory management system?
What is the purpose of packaging the modem according to the outlined procedures?
What is the purpose of packaging the modem according to the outlined procedures?
What must be confirmed about the modem’s firmware before finalizing the shipment process?
What must be confirmed about the modem’s firmware before finalizing the shipment process?
What indicates that a modem is ready to be shipped?
What indicates that a modem is ready to be shipped?
How should a used modem's connectivity information be treated before testing?
How should a used modem's connectivity information be treated before testing?
Flashcards
Modem Configuration
Modem Configuration
Ensuring a modem is properly configured according to the internet provider's specifications, including correct SIM card, APN, and firmware.
Speed Test Requirements
Speed Test Requirements
A series of speed tests to validate download, upload speeds and latency, verifying stable internet connectivity.
Wireless Connection
Wireless Connection
Validating a stable wireless signal between the modem and testing device.
Modem Firmware Update
Modem Firmware Update
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Testing Procedure Steps
Testing Procedure Steps
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Modem Troubleshooting
Modem Troubleshooting
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Shipping Queue Removal
Shipping Queue Removal
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Shipment Readiness Documentation
Shipment Readiness Documentation
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Study Notes
Modem Testing Procedure for Nomad Internet
- Purpose: Ensure all modems shipped are functional, configured, and ready for use (new and used).
Proper Configuration
- Modems must be configured according to Nomad Internet's specifications.
- Verify correct SIM card installation.
- Ensure correct APN settings are configured.
- Ensure firmware is up-to-date.
- If used, reset username and password to default.
Testing Procedure
- Step 1: Wireless Connection
- Power on the modem.
- Connect wirelessly to the modem using a testing device (laptop, tablet, or smartphone).
- Ensure stable wireless signal and connection.
- Step 2: Speed Test
- Run three speed tests (download, upload, latency/ping).
- Use an online speed testing tool.
- Results must show consistent, stable internet connectivity.
- Step 3: Evaluation
- If all speed tests are successful and show appropriate speeds, the modem is ready to ship.
- If any test fails or shows inconsistencies, troubleshoot: reset or reconfigure settings.
- If issues persist, flag for further testing/repair.
Final Check and Documentation
- Confirm modem firmware is up-to-date.
- Log IMEI and ICCID, along with speed test results, in the inventory management system.
- Mark modem as "Tested and Approved for Shipment".
Packaging
- Follow standard packaging procedure.
- Ensure all necessary components are included (power adapter, cables, documentation).
- Affix appropriate branding and quality control stickers.
Reporting
- Document modem test results in the daily report.
- Ensure modem testing status is updated accurately in the system.
Compliance
- Improper testing results in delays, customer dissatisfaction, and potential penalties.
- Adherence crucial for maintaining quality standards.
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