Testing Modems
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Questions and Answers

What must be verified before testing a modem for shipment?

  • The correct SIM card is securely installed. (correct)
  • The modem's power adapter is included.
  • The modem has been packaged according to standards.
  • The modem has a unique username and password set.

    • What is the minimum number of speed tests that should be run during the testing procedure?

  • 2
  • 3 (correct)
  • 4
  • 1

    • If a modem does not pass the speed test, what is the first action to take?

  • Troubleshoot the modem by resetting or reconfiguring it. (correct)
  • Send the modem for immediate repair.
  • Log the failure in the inventory system.
  • Mark the modem as not approved for shipment.

    • What key piece of information should be logged into the inventory management system?

    <p>Results of the speed tests.</p> Signup and view all the answers

    What is the purpose of packaging the modem according to the outlined procedures?

    <p>To ensure all necessary components are included.</p> Signup and view all the answers

    What must be confirmed about the modem’s firmware before finalizing the shipment process?

    <p>It should be fully updated for optimal performance.</p> Signup and view all the answers

    What indicates that a modem is ready to be shipped?

    <p>It has passed all 3 speed tests.</p> Signup and view all the answers

    How should a used modem's connectivity information be treated before testing?

    <p>Reset the username and password to its default.</p> Signup and view all the answers

    Study Notes

    Modem Testing Procedure for Nomad Internet

    • Purpose: Ensure all modems shipped are functional, configured, and ready for use (new and used).

    Proper Configuration

    • Modems must be configured according to Nomad Internet's specifications.
    • Verify correct SIM card installation.
    • Ensure correct APN settings are configured.
    • Ensure firmware is up-to-date.
    • If used, reset username and password to default.

    Testing Procedure

    • Step 1: Wireless Connection
      • Power on the modem.
      • Connect wirelessly to the modem using a testing device (laptop, tablet, or smartphone).
      • Ensure stable wireless signal and connection.
    • Step 2: Speed Test
      • Run three speed tests (download, upload, latency/ping).
      • Use an online speed testing tool.
      • Results must show consistent, stable internet connectivity.
    • Step 3: Evaluation
      • If all speed tests are successful and show appropriate speeds, the modem is ready to ship.
      • If any test fails or shows inconsistencies, troubleshoot: reset or reconfigure settings.
      • If issues persist, flag for further testing/repair.

    Final Check and Documentation

    • Confirm modem firmware is up-to-date.
    • Log IMEI and ICCID, along with speed test results, in the inventory management system.
    • Mark modem as "Tested and Approved for Shipment".

    Packaging

    • Follow standard packaging procedure.
    • Ensure all necessary components are included (power adapter, cables, documentation).
    • Affix appropriate branding and quality control stickers.

    Reporting

    • Document modem test results in the daily report.
    • Ensure modem testing status is updated accurately in the system.

    Compliance

    • Improper testing results in delays, customer dissatisfaction, and potential penalties.
    • Adherence crucial for maintaining quality standards.

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