CHAPTER 1 - CCOM

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Questions and Answers

What is the first area that should be checked during the Cabin Crew Security Search?

Overhead bins

Seat areas (correct)

Lavatories

Galley

Which of the following is NOT a responsibility of the SCC regarding announcements?

Delegating announcement duties to other CCMs

Using megaphones for all announcements (correct)

Using PRAM when equipped

Making all necessary announcements

What must happen if a lost or forgotten item is found during a cabin check?

Notification to SCC only

Creation of a reports to the captain

Completion of a FINDS REPORT 2x (correct)

Immediate disposal of the item

Which statement accurately describes the A/C Security Search protocol?

It is performed only when all ground staff have left the aircraft. Signup and view all the answers

What is the responsibility of the flight crew during the security search?

Search the cockpit area Signup and view all the answers

In the case of PA system failure, which method is used for announcements?

Megaphones Signup and view all the answers

What must be verified with the CPT and SCC before passenger embarkation?

Readiness of the aircraft for boarding Signup and view all the answers

Which areas are included in the Cabin Crew Security Search checklist?

Overhead bins and lavatories Signup and view all the answers

What is required for a crew member to hold the 2L position during a flight?

Must have at least 3 months of flying experience Signup and view all the answers

Which emergency situation requires crew members to respond with native language commands?

Emergency procedures Signup and view all the answers

What must occur if a crew member does not attend the pre-flight briefing?

They shall be briefed by SCC/CPT at the earliest opportunity. Signup and view all the answers

What is the designated role of SCC members with higher seniority when an augmented crew operates a flight?

They are designated as a purser. Signup and view all the answers

Which of the following is included in the Safety and Emergency Equipment procedures during the pre-departure check?

Location and accessibility of emergency equipment Signup and view all the answers

During which condition must the crew manage and assist passengers effectively?

Normal flight procedures Signup and view all the answers

What is expected of each cabin crew member if a flight is operated with augmented crew?

They retain their assigned position throughout the flight. Signup and view all the answers

Which crew member is responsible for checking boarding passes?

4LA Signup and view all the answers

What is the proposed action when there is a bomb threat on board the aircraft?

Follow security procedures including agreeing on a password. Signup and view all the answers

What is the primary role of the crew members assigned to door 1R?

Distribute infant life jackets Signup and view all the answers

Which aircraft models require 2R and 2L for passenger counting?

B737-700 Signup and view all the answers

Who is responsible for reporting the correct PAX number and seating to the CPT?

SCC Signup and view all the answers

Which category of passengers should NOT be allocated seats with direct access to emergency exits?

Passengers lacking sufficient strength or mobility Signup and view all the answers

In case a passenger changes seats during the flight, what must occur before landing?

Another emergency exit briefing must take place Signup and view all the answers

For which of the following aircraft is 4R responsible for passenger counting?

A320 Signup and view all the answers

Which crew member oversees doors 1L and 1R?

1R Signup and view all the answers

What must be checked before opening the emergency exit door?

The outside conditions Signup and view all the answers

What command should passengers wait for before opening the emergency exit?

EVACUATE Signup and view all the answers

In case of an emergency landing on water, what is the first action to be taken?

Detach the slide by pulling the handle under the cover Signup and view all the answers

What should be done if a passenger refuses to follow the instructions at the emergency exit?

Move the passenger to another seat Signup and view all the answers

What item must not be kept in the row near the emergency exit?

Loose items Signup and view all the answers

How should the emergency exit door be opened according to the instructions?

Pull the handle upwards Signup and view all the answers

What should passengers do before departure regarding the safety instructions?

Study them carefully Signup and view all the answers

What action should be taken if a passenger is able to help but does not fit the requirements for the overwing exit?

Seek another suitable passenger Signup and view all the answers

Which of the following groups of passengers are required to be reseated if they are placed in seats with direct access to emergency exits?

All of the above Signup and view all the answers

What is the main purpose of informing passengers seated by emergency exits during the safety briefing?

To ensure passengers know how to evacuate the aircraft Signup and view all the answers

What must be done with loose items in the row of an emergency exit?

They must be stowed in the overhead bin Signup and view all the answers

Which statement best describes the emergency exit seating restriction?

Passengers must have direct access to an emergency exit without obstruction Signup and view all the answers

How should passengers be informed about the instructions for operating the overwing exit?

As soon as they are seated Signup and view all the answers

Who is responsible for briefing passengers seated by overwing exits?

The responsible cabin crew member (CCM) Signup and view all the answers

What is the correct action to take in an emergency evacuation if the aircraft lands on water?

Pull the handle placed under the cover to detach the slide Signup and view all the answers

What condition makes passengers qualify for assistance in case of emergencies during a flight?

They are travelling with someone who needs help Signup and view all the answers

Which category of portable electronic devices (PEDs) includes devices that can transmit signals intentionally?

T-PED Signup and view all the answers

Which of the following devices may ONLY be used in flight mode during any phase of flight?

Laptops Signup and view all the answers

What action must cabin crew (CC) always ensure before opening any door?

Disengage the girt bar and stow it Signup and view all the answers

Which of the following devices is considered a C-PED?

Company issued iPads Signup and view all the answers

What is required for operation of doors from outside?

Special training for maintenance personnel Signup and view all the answers

During the passenger safety briefing, what restrictions are passengers informed about?

The use of electronic devices must be limited to certain phases of flight Signup and view all the answers

Which type of PED includes medical equipment to support physiological functions?

Approved PED Signup and view all the answers

What safety hazards must cabin crew and ground personnel avoid during door operation?

Fall from height and entrapment Signup and view all the answers

What is the key responsibility of each Cabin Crew Member (CCM) related to their duty period?

Knowing their reporting time and any assigned duties Signup and view all the answers

Which of the following is NOT one of the eight documents each Cabin Crew Member is responsible for carrying?

Flight schedule Signup and view all the answers

Which objective is specifically aimed at ensuring crew readiness in a pre-flight briefing?

Check the crew's professional work readiness Signup and view all the answers

What is one of the topics covered in the pre-flight crew briefing that is separate from introducing the crew?

Checking of Documents/Uniform Signup and view all the answers

One of the goals of a pre-flight crew briefing is to foster teamwork. Which of the following objectives directly supports this?

Achieve the desired quality and safety Signup and view all the answers

During the briefing, what aspect of security is discussed among the crew?

Passenger behavior management Signup and view all the answers

What additional document is recommended for each Cabin Crew Member besides the eight mandatory documents?

Spare Report Book Signup and view all the answers

In the context of pre-flight procedures, what does the term '2L position' refer to?

Position assigned to a CCM with a minimum of experience Signup and view all the answers

What must the cabin crew ensure before opening any door?

The girt bar is disengaged and the warning flag is in the unarmed position. Signup and view all the answers

Which personnel is usually responsible for opening and closing doors from outside the aircraft?

Trained ground handling maintenance personnel. Signup and view all the answers

Under what circumstances can doors be opened from the outside by the cabin crew?

If properly trained personnel are present. Signup and view all the answers

When are the boarding doors required to remain closed?

Except when special needs passengers require assistance. Signup and view all the answers

Which statement accurately describes the protocol for door operation outside the aircraft?

Trained handling maintenance personnel should manage door operations as necessary. Signup and view all the answers

Which crew members are responsible for catering supplies in the flight galley?

1R and 2R Signup and view all the answers

What is the appropriate action when a trolley becomes unserviceable during the flight?

Label and stow the trolley without using it Signup and view all the answers

If a crew member cannot attend the whole pre-flight briefing, what should they do?

Be briefed by the SCC/CPT as soon as possible Signup and view all the answers

Which document outlines the required checks and procedures for the B737 pre-flight check?

G-MN-33 C1 R1 document Signup and view all the answers

What action should be taken immediately after finding a safety affecting irregularity?

Report it whenever it occurs Signup and view all the answers

Who is responsible for conducting the aircraft security search in the cabin?

All cabin crew members Signup and view all the answers

What is the location of the 'DOOR & SLIDE' in the pre-flight inspection checklist for Position 1L?

FWD Service Door Signup and view all the answers

Which member of the cabin crew is primarily responsible for the verification of passenger embarkation readiness with the CPT?

SCC Signup and view all the answers

If a discrepancy is found during the pre-flight check, where should it be recorded?

In the ATL report Signup and view all the answers

What is the primary method for making passenger announcements on an aircraft equipped with a PA system?

Through the PA system or PRAM Signup and view all the answers

Which area is NOT included in the six areas that cabin crew should check during the aircraft security search?

Passengers' hand luggage Signup and view all the answers

Which of the following categories of passengers is suitable for sitting in seats with direct access to emergency exits?

Passengers willing and able to assist in an emergency Signup and view all the answers

What should be done if discrepancies affecting safety are reported during the flight?

Complete the necessary information and label it Signup and view all the answers

Which action should the 1L cabin crew member take during passenger embarkation on a B737-800?

Check passenger boarding passes Signup and view all the answers

What document regulates the content and style of passenger announcements on an aircraft?

G-MN-14 Announcement Book Signup and view all the answers

When should discrepancies found during pre-flight checks be reported to the CMD?

At the completion of the pre-flight check Signup and view all the answers

Which responsibility does a crew member in Position 4R NOT have?

Verify passenger seat belts Signup and view all the answers

What should the 2L crew member confirm during passenger embarkation before checking boarding passes?

The safe position of the boarding stairs Signup and view all the answers

Who is responsible for overseeing the distribution and explanation of infant life jackets in the back part of the cabin?

2R Signup and view all the answers

Which body or element is involved in deciding if a flight can continue after identifying a serious irregularity?

The Captain in consultation with CMD Signup and view all the answers

What is one of the strict policies regarding embarking passengers on a B737-800?

PAX in the front rows should board first Signup and view all the answers

What document provides guidance on the aircraft security search checklist?

OMA Chapter 10 Security Signup and view all the answers

Which statement is true regarding the allocation of seats with direct access to emergency exits?

Only fit, strong, and willing passengers should occupy these seats Signup and view all the answers

What should happen if the 2R cabin crew member identifies a passenger who cannot assist during an emergency?

They must immediately relocate the passenger to a safer seat Signup and view all the answers

What is one of the essential responsibilities of the SCC during passenger embarkation on a B737-800?

To verify reported passenger numbers against a seating chart Signup and view all the answers

What should be done to ensure safety while boarding PAX in the B737-800?

Make sure boarding procedures minimize aircraft tipping Signup and view all the answers

What factors influence the allocation of seats with direct access to emergency exits?

Passenger willingness and physical capability Signup and view all the answers

Which door position is unable to be assigned during passenger embarkation on a B737-800?

Mid emergency door Signup and view all the answers

What should be clear of hand baggage to ensure safety on board a Smartwings aircraft?

Emergency exits and emergency equipment should be clear. Signup and view all the answers

Which of the following is a characteristic of T-PEDs?

They are permitted to be used during all phases of flight. Signup and view all the answers

What is the maximum category that a mobile phone falls under regarding PEDs?

Intentional transmitters. Signup and view all the answers

What is the procedure for handling lost or forgotten items found during a security search in the cockpit?

Complete a CHECK REPORT and place items in the post-flight envelope. Signup and view all the answers

Which of these devices requires mobile/cellular connection to be disabled during use?

Laptops Signup and view all the answers

How should the magazine rack be dealt with during the security search for NIL SEATS - ROW No. 1 - 18 (SEATS A - F)?

All contents must be removed, and the space must be hand-searched. Signup and view all the answers

What type of device is prohibited from being used on board?

Laser pointers Signup and view all the answers

What must be done to the area under the washbasin during lavatory inspections?

Accept a visual check if the area is empty. Signup and view all the answers

What is the proper action for the folding inf panel during a security search?

Only verify visually if the space is empty. Signup and view all the answers

Which of these PEDs can be used during all phases of flight?

Cameras Signup and view all the answers

During the security inspection of the Pax cabin floor, what is required?

Must be visually checked. Signup and view all the answers

What is required if a damaged PED is brought on board?

It should be switched off for the flight duration. Signup and view all the answers

Under what conditions may a commander allow the use of T-PEDs with a mobile connection enabled?

When the airplane is parked and both engines are shut down. Signup and view all the answers

What should the crew member do if they encounter a sealed trolley during the security search?

Visual check is permissible if the space is empty. Signup and view all the answers

What must the CC do regarding mobile phones before take-off?

Announce the restrictions on the PA system. Signup and view all the answers

For Life Jacket Pouches, what percentage must be opened during security checks?

5% and 10%, some must be hand-searched. Signup and view all the answers

Which of the following PED categories includes devices controlled by Smartwings?

Intentional transmitters. Signup and view all the answers

How should the area beneath the pilot seats be handled during the security search?

Both the space under seats and the pockets must be checked. Signup and view all the answers

When should larger PEDs be turned off and stowed?

During taxi, take-off, and landing. Signup and view all the answers

Which checks must be performed during the inspection of the stowage between lavatories on a B737-800?

Must be visually checked or hand-searched if not empty. Signup and view all the answers

What must be done if the space under the JPS 4R is not visually checkable?

Remove items, perform a hand search, and check visually. Signup and view all the answers

What type of electronic device is classified as a non-intentional transmitter?

Electronic watches Signup and view all the answers

Which device can be used to assist crew members in their duties?

Non-transmitting PEDs Signup and view all the answers

What must be done with a sealed trolley that is not empty during the security search?

All contents must be removed and hand searched. Signup and view all the answers

What is the criterion for accepting a visual check of lavatories?

Acceptable only when areas are known to be empty. Signup and view all the answers

In which situation must PEDs be switched off?

During refueling or emergency situations. Signup and view all the answers

For the Crew member's directive on stowage windscreen checks, what is essential during the security search?

Only a visual check when the space is confirmed empty. Signup and view all the answers

What procedure applies to all items found in the 'Pax Seats' during the security search?

All items must be removed for hand searching and visual check. Signup and view all the answers

What action should be taken if a passenger seated in an exit row is found to belong to a restricted category?

The SCC should direct the passenger to a non-exit seat. Signup and view all the answers

During the allocation of a seat with direct access to an emergency exit, what must be considered?

Passengers entering an aisle with an obstruction. Signup and view all the answers

How many passengers must be seated in a row with direct access to an emergency exit during crucial flight phases?

Two passengers, one on each side of the aisle. Signup and view all the answers

Who is responsible for ensuring compliance with seating regulations around emergency exits?

The Safety Compliance Coordinator (SCC). Signup and view all the answers

What should be conveyed to passengers sitting by an overwing exit during the safety briefing?

The exit can be opened only under certain conditions. Signup and view all the answers

What visual aids should be utilized during the passenger safety briefing at an overwing exit?

Safety instruction cards. Signup and view all the answers

What critical instruction is given to passengers sitting near a mid emergency door?

They must follow crew instructions to open the exit. Signup and view all the answers

What is indicated as forbidden during the safety briefing at a mid emergency door?

Storing luggage in the exit row. Signup and view all the answers

What must be done if a passenger refuses to comply with safety instructions during the briefing?

Move the passenger to a different seat. Signup and view all the answers

What is the maximum allowed weight for cabin baggage carried on board?

8 kg. Signup and view all the answers

What dimensions must a musical instrument adhere to in order to be considered as hand baggage?

90x35x20 cm. Signup and view all the answers

Where can detailed information regarding securing musical instruments be found?

OM-A B.2.2.3. Signup and view all the answers

What should be done with oversized and excess baggage?

It should be sent to the cargo compartment. Signup and view all the answers

What must passengers be reminded to verify during the safety briefing?

The instructions on the safety card. Signup and view all the answers

Study Notes

Cabin Crew Operations Manual - Normal Procedures

Normal procedures are daily operational procedures for Smartwings
This chapter details cabin crew tasks during phases of flight: ground/pre-flight operations, pushback/taxi, takeoff, climb, cruise, descent/approach, landing, and post-landing/post-flight.

Reporting for Duty

Cabin crew is responsible for knowing their scheduled duty times and attending other duties as assigned in ECREW.
Cabin Crew must check up-to-date information in EFA and ECREW before each flight.
Crew members must carry specific documents for each flight duty:
- CC license/CC aircraft type/variant qualification
- Medical certificate (EU) No. 1178/2011
- Valid passport
- Valid ID card
- Crew expiry dates report
- International vaccination certificate (when required)
Each crew member is responsible for the validity of documentation.
Obligatory working aids: wristwatch, reflective vest, SCC folder with spare reports.
Recommended working aids: sewing kit, apron, torch, valid revision of Announcement Book.

CC Briefing

Briefing is completed prior to each flight or crew change.
Briefings are in English and/or native language.
The briefing covers CC competence and readiness, motivation for professional work performance, and company standards.
Objectives include checking CC competence and readiness for flight, motivating for professional work performance, and compliance, achieving desired quality, and safety, and activating teamwork.
Safety briefing includes: introducing, checking documents/uniform, SOP – Normal procedures (e.g. SCC distributes duty positions, information about the flight, PAX, aircraft, etc), surveillance of the passenger cabin, the lavatories, and the galleys, management of/and assistance to passengers, crew communication, and support to the flight crew.
Emergency procedures (SEP) include emergency procedures (native language commands), security procedures, first aid, medical emergency, and crew/FC/CC incapacitation, unruly behavior, unlawful interference or bomb threat, depressurization, fire, smoke event, and emergency descent.

Pre-Flight Check

Required checks and procedures vary by aircraft model (e.g. B737, A220, A320) and are detailed in specific checklists (e.g. G-MN-09 CCOM, G-MN-33 Inspections).
CC members are responsible for assigned emergency equipment and supplies.
Reporting of any observed irregularities to CMD and recording in the Aircraft Technical Log (ATL) is required.

In-Flight Information

Information examples include flight date/time, leg, departure/arrival airports, flight number, aircraft model, registration, and cabin configuration.
Catering information includes typical meals served to passengers and crew.

Trolley Management

Trolleys must be properly stowed and secured, especially during take-off, landing, and turbulence periods.
Inoperable trolleys should be labelled and not used.
Trolley use should avoid endangering passengers during service.

A/C Security Search

CC members are responsible for performing A/C security checks in the cabin
Security checks are performed when all ground staff have left the aircraft.
The checkpoints include seat areas, overhead bins, galleys, lavatories, and other areas.
Any discrepancies found are to be reported to CMD and the ATL.

Sealing Aircraft

TVS or contracted maintenance staff or pilots perform the sealing of aircraft access doors.
Specific tools for sealing and numbering procedures are used.
The sealing requirements apply to situations when the aircraft is not monitored in the standard security zones.

Announcements to Passengers

Cabin crew are responsible for all necessary announcements, in standard or emergency situations.
Announcements are made using the PA system or PRAM (Pre-recorded announcements) and megaphones in cases of failure.

Passenger Embarkation and Distribution

Before passenger embarkation, the aircraft readiness for boarding is checked with the Captain and SCC
Passenger embarkation procedures are for safety and efficiency (e.g. boarding the front rows first).
CC are assigned locations for greeting passengers.

Passengers with Direct Access to Emergency Exits

Passengers assigned to seats near emergency exits are briefed on evacuation procedures.
Passengers who may impede evacuation, or who have disabilities are excluded from these seats.

Passengers Safety Briefing

Briefing includes explanations of emergency exits, safety instructions, procedures, conditions for opening the exits (EVACUATE), and emergency exits safety instruction cards.

Portable Electronic Devices (PEDs)

Some PEDs may affect aircraft performance or safety during certain situations
PEDs are separated into categories and restrictions on use are set for each category.

Cabin Check - Taxi Out

Check all trolleys and catering equipment.
Passengers are fastened with seatbelts
Hand baggage is stowed
Forbidden electronic equipment is switched off.
Exit routes are unobstructed
Safety is ensured.

Cabin Check - Descent

Similar to the cabin check for taxi out, with emphasis on safety and readiness.
Crew members check seats, bags, and other equipment.

Cabin Secured Check - Before Landing

Ensure all areas are secured and ready for landing.

Cabin Secured Check - After Landing/Taxi in

Similar to the above, with focus on immediate actions after landing.

Use of Crew Seats

Crew members must be seated and secured at their assigned seats during takeoff, landing and other required circumstances.

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