CHAPTER 1 - CCOM

Standard Operating Procedures for normal flight procedures, including passenger management and support.

Senior Cabin Crew member responsible for overseeing cabin crew and coordinating with the flight crew.

Cabin crew position; requires at least 3 months flying experience.

Standard Emergency Procedures, covering various emergencies.

Procedure for rapid descent in case of emergency.

Details about the flight, including date, time, destination, aircraft, etc.

Safety checks performed before a flight, including emergency equipment checks.

Equipment for handling various emergencies on board.

Additional crew members for supporting the flight.

Senior SCC in charge of operational responsibilities.

Cabin Crew member

Meeting before a flight to ensure everyone is aware of procedures and emergency guidelines.

Unexpected disruptive conduct from passengers/ other situations.

Unauthorized actions or threats to flight safety.

A reported or suspected explosive device.

Loss of cabin pressure.

Unexpected fire or smoke in the cabin.

Emergency medical care provided on the flight.

A security check of the aircraft conducted after all ground staff leave the aircraft.

A document recording the security search process of the aircraft.

A checklist guiding the cabin crew through the aircraft security search process.

Areas within the cabin, including seats and overhead bins to be inspected during security checks.

The Cockpit areas, including seats, life jackets, and compartments to be checked during security checks.

Inspection of the aircraft cabin upon arrival for lost items only, not a full security search.

A report completed for any lost or forgotten items found in the aircraft.

Cabin Crew member responsible for announcements and passenger embarkation.

Duty of SCC, and priority, to make announcements during standard and emergency situations.

Pre-recorded announcements used in aircraft with the system.

Process of passengers boarding the aircraft.

Arranging passengers within the cabin.

PAX 1L and 1R oversee door 1L and 1R; 1R provides instruction of infant seatbelts/life jackets in front cabin.

PAX 4L/4R oversee 4L/4R; 4R briefs on infant seatbelts/life jackets in back and overwing exits.

Cabin crew members 1R and 2R count passengers on B737-800, MAX8, and 900ER.

Cabin crew members 2R and 2L count passengers on B737-700.

Cabin crew members 4R and 4LA count passengers on A220.

Cabin crew members 1R and 4R count passengers on A320.

SCC reports correct passenger count and seating to Captain, verifying it matches the loadsheet.

Passengers with direct emergency exit access are briefed on exit operations, surrounding conditions, and evacuation commands.

Passengers unable to assist rapidly during evacuation are not permitted to have seats with direct emergency exit.

If passenger changes seats on the flight, a new emergency exit briefing must occur before landing.

Elderly, sick, disabled, or obese passengers who may struggle to move quickly, especially to emergency exits.

Specific seat assignments for passengers with needs that require easier access to emergency exits.

Seat placement allowing passengers to get to the emergency exit without needing to move through aisles or obstructions.

Instructions for passengers seated near an overwing emergency exit, including how to operate the exit and safety procedures.

Specific actions and steps to follow for opening and using an emergency exit on an aircraft in case of an emergency.

Items that are not securely stored, should not be placed on seats around an emergency exit.

The specific position and access point of emergency exits in an aircraft.

A designated exit on the aircraft for use in case of emergency.

Place all personal belongings, like bags or loose items, in the overhead storage bins.

The crew's command to initiate an emergency evacuation procedure.

Inspect the external environment before opening an emergency exit.

A sequence in emergency exit opening.

Specific steps for emergency exit if landing on water.

A document that contains important safety instructions for passengers.

The duties to follow instructions for safe aircraft operation

A location/specific emergency exit on the aircraft, often near the middle of the aircraft.

Electronic devices carried by passengers that might affect aircraft systems.

PEDs that don't intentionally transmit signals but might interfere with aircraft systems.

PEDs that intentionally transmit signals.

PEDs that are regulated by the company, like iPads for flight duties.

PEDs that are permitted for use during flight phases, tested for tolerance.

Setting on a device like a mobile phone that disables its signal transmission during flight.

Action of detaching the door's safety bar during door operation.

Position for the safety flag indicating the door is safe for opening.

Airline staff responsible for passenger comfort and safety during flight.

Crew associated with activities on the ground, like loading and unloading.

Actions taken to prevent accidents or injuries during door operations.

CCM's responsibility to know their scheduled duty time and any assigned tasks, plus any changes.

Company ID, passport, visa, medical certificate, CC license/certificate, cabin crew type/variant qualification, crew expiry dates, and valid ID card/vaccination certificate.

A spare report book & valid SCC.

Checking crew readiness, motivating crew, achieving safety and quality

Checking documents/uniform, assigning duty/positions, security overview, and SEP (emergency situation management).

Procedures to handle various emergencies onboard, including security, medical, and operational aspects.

Measures to maintain safety and security during a flight; often involves cabin checks.

Procedures for dealing with medical emergencies on board.

Emergency medical care provided during flights.

Unexpected, disruptive conduct from passengers.

Loss of cabin air pressure during flight.

Unauthorized actions that threaten flight safety.

A reported or suspected explosive device on board.

A rapid decrease in altitude in an emergency.

Emergency equipment and its location.

A meeting before a flight to review procedures and safety guidelines.

Additional crew members for assisting with flight duties.

The senior Cabin Crew member in charge of operational tasks.

Safety checks and inspections carried out before a flight.

Procedure for reporting faults or issues found during pre-flight checks.

Aircraft Technical Log; for recording discrepancies found during pre-flight.

Reporting any safety concerns, before, during, or after a flight.

Checks for security threats in the aircraft cabin.

If forgotten items are found in the cockpit during a security search, the SCC (Senior Cabin Crew) must complete a "CHECK REPORT" form and put a copy in the post-flight envelope. A second copy must be signed by ground staff before departure.

During a B737-800 security search, areas like JPS 1L-1R and the space underneath, where visual inspection isn't possible, require a hand search of all items and a visual check of the empty space.

The stowage windscreen area on a B737-800 must be visually checked; this check is valid only if the space is empty.

During the B737-800 security search, visually check the folding inf panel; remove and hand-search any items found.

Sealed catering trolleys shouldn't be opened in a security check, while other catering equipment spaces must be visually examined. If not empty, hand search is required.

All items must be removed and the space hand-searched for the magazine rack area in these seats.

Visual inspection of areas beneath and between seats in empty rows is mandatory. The cushion is not pulled apart unless it connects to the wall, focusing mostly on visual checks where possible.

Life jacket pouches need a complete hand search before the life jackets are placed back in, along with 5/10% of pouches being opened and 4 life jackets removed.

Visual inspection is required for the entire passenger cabin floor during a security search for any items.

Areas under JPS 4R must be hand-searched, including removing items and visually inspecting the empty area.

Open the space under the lavatory washbasin and perform a visual check. If not empty, hand search is required.

Visually check the space beneath the waste container. If not empty, perform a hand search of the waste container.

Visual check of the space between lavatories Lb and Lc. Empty space is acceptable, otherwise a thorough hand search is needed.

Before opening any door, Cabin Crew (CC) must ensure the girt bar is disengaged, stowed, and the warning flag is unarmed.

Doors are usually opened and closed from inside by the operating crew. Ground maintenance may open in exceptional cases.

If a door must be opened from outside, only appropriately trained personnel should do it.

Normally, service doors are used for boarding; other requirements like special needs or loading can also trigger door usage supervised by CCMs.

The SCC is primarily responsible for making all necessary announcements in standard and emergency situations, and can delegate this duty to other CCMs (Cabin Crew Members).

Use the aircraft's Public Announcement (PA) system or Pre-recorded Announcement (PRAM) for announcements; use megaphones if the PA system or PRAM fails.

The "G-MN-14 Announcement Book" dictates the content and style of all passenger announcements.

The SCC verifies with the Captain (CPT) that the aircraft is ready for boarding and passenger embarkation before passenger boarding begins.

Cabin Crew Members (CCMs) verify the safety of the steps/jetways before passenger embarkation.

On a B737-800, it is preferred to board passengers in the front rows first to avoid aircraft tipping.

1L (First Left) Cabin Crew Member verifies boarding passes, checks for sick/disruptive passengers, and oversees doors 1L & 1R during passenger embarkation.

1R (First Right) Cabin Crew Member distributes and explains the use of infant seatbelts and life jackets in the front cabin.

2L (Second Left) Cabin Crew Member verifies boarding passes, checks for sick/disruptive passengers, and oversees doors 2L & 2R during embarkation.

2R (Second Right) briefs passengers on overwing exits and explains the use of infant seatbelts/life jackets in the rear cabin during embarkation.

The SCC is responsible for reporting the correct passenger number and seating to the Captain (CPT) and verifying that this information matches the seating chart (loadsheet).

Passengers who are not able to assist quickly during an evacuation, due to health reasons or physical limitations, are ineligible for seats near emergency exits.

Passengers seated by emergency exits receive a briefing before takeoff on how to use the exit(s) and emergency procedures.

Passengers belonging to restricted categories cannot be seated in seats providing direct access to emergency exits.

Ensure a passenger is present on each side of the row during crucial flight phases (taxiing, take-off, landing) if possible.

Preferential seating toward direct access emergency exits for passengers with reduced mobility is encouraged when possible.

There should be a passenger on each side of a row with direct access to emergency exits during specific flight phases, if possible and practical.

Senior Cabin Crew (SCC) is in charge of ensuring regulations about seating in emergency exit rows are followed.

A safety briefing delivered to passengers sitting near overwing emergency exits emphasizing exit operation and evacuation procedures. Staff emphasize items should be securely stashed.

Briefing for passengers using French should center on the exit always being closed, stowing items, and only opening with crew instructions.

Use safety instruction cards to supplement briefing that highlight emergency exit operation procedures.

Passengers sitting near mid-emergency exits are briefed on not opening the door without instructions and to refer to their cards for operation procedures

Briefing in French for passengers near mid-emergency exits will emphasize the exit operation steps and instructions

If a passenger refuses to comply with safety briefings near emergency exits, relocate them to a different seat and have a fit replacement passenger

Hand baggage must be stored in overhead bins or under seats.

Passengers carrying musical instruments should comply with size and weight limits or purchase additional seats.

Additional safety check items are outlined in OM-A B.2.2.3

Rules for placing hand baggage on board a Smartwings aircraft, focusing on clear emergency exits, seat storage, and proper compartment placement.

Any electronic device brought onto an aircraft by passengers or crew.

PEDs are grouped into non-intentional transmitters, intentional transmitters, and those controlled by Smartwings.

These electronic devices are allowed to be used during all stages of a flight.

Devices requiring flight mode (disabled mobile/cellular connection) can generally be used throughout the flight.

Company-issued devices, like iPads, used in all flight phases(including refuelling and LVO).

Use company cell phones/smartphones on the ground but remember to turn them off during flight.

All devices that can be turned off, except those supporting life functions, should be disabled during these critical times.

Devices like electronic cigarettes, walkie-talkies, remote control toys, transmitters, and laser pointers are barred from use during flight.

Company-issued devices with mobile connections might be allowed during prolonged delays, if certain ground rules are met.

T-PED use with mobile/cellular connections may be permitted while the plane is parked, engines off, and other regulations are followed.

Cabin crew's responsibility includes managing passenger PED use, ensuring communication, and ensuring devices are off during crucial moments of the flight.

Crew members should avoid using devices during passenger boarding and taxi/take-off/landing phases.

PEDs must be turned off during taxi, take-off, and landing on planes with PED power outlets.

A damaged electronic device should be turned off for the duration of the flight.