Week 2 HTM 102: Risk Management as Applied to Safety, Security and Sanitation PDF

HTM 10 2: Ris k Ma na ge m e nt a s Applie d t o Sa fe t y, Se curit y a nd Sa nit a t ion WEEK 2  Ope ning Pra ye r Dear Lord and Father of all, Thank you for today. Thank you for ways in which you provide for us all. For Your protection and love we t...

HTM 10 2: Ris k Ma na ge m e nt a s Applie d t o Sa fe t y, Se curit y a nd Sa nit a t ion WEEK 2  Ope ning Pra ye r Dear Lord and Father of all, Thank you for today. Thank you for ways in which you provide for us all. For Your protection and love we thank you. Help us to focus our hearts and minds now on what we are about to learn. Inspire us by Your Holy Spirit as we listen and write. Guide us by your eternal light as we discover more about the world around us. We ask this through your Divine Grace. AMEN HTM 10 2: Ris k Ma na ge m e nt a s Applie d t o Sa fe t y, Se curit y a nd Sa nit a t ion WEEK 1  Introduce your Self! Obje ct ive s of Sa fe t y Tra ining Your Na m e : Yo u r Ad d r e s s : Yo u r C a r e e r Dr e a m : W h y d o yo u c h o o s e yo u r c o u r s e ? W h a t is yo u r e xp e c t a t io n in t h e s u b je c t ?  Course Description: The course will help students in developing their kn o w le d g e , s kills , a n d va lu e s o n t h e b a s ic p r in c ip le s a n d p e r s o n a l h yg ie n e , fo o d s a fe t y, a n d s a n it a t io n a s a p p lie d in t h e t o u r is m a n d h o s p it a lit y in d u s t r y. To p ic s in c lu d e t h e fo llo w in g : c o m p lia n c e w it h w o r kp la c e h yg ie n e p r o c e d u r e s. Th e c o u r s e a ls o fo c u s e s o n t h e e s t a b lis h m e n t a n d m a in t e n a n c e o f a s a fe a n d s e c u r e w o r kp la c e , t h e im p le m e n t a t io n o f o c c u p a t io n a l h e a lt h a n d s a fe t y p r o c e d u r e s , a n d p e r fo r m in g b a s ic fir s t a id p ro c e d u re s.  Course Outline: 1. Ris k Ma n a g e m e n t C o n c e p t s a n d Pr in c ip le s 2. Ris k As s o c ia t e d in t h e Se r vic e O r g a n iza t io n s – G u id e lin e s o f Ho s p it a lit y a n d To u r is m In d u s t r y fo r t h e Ne w No r m a l 3. Ris k Ma n a g e m e n t C o n c e p t s a n d Pr in c ip le s r e la t e d t o Ho s p it a lit y a n d To u r is m In d u s t r y 4. HAC C P (Ha za r d An a lys is C r it ic a l C o n t r o l Po in t ) a n d O SH (O c c u p a t io n a l He a lt h a n d Sa fe t y) 5. Fo o d Sa fe t y a n d Sa n it a t io n 6. C o m p lia n c e w it h W o r kp la c e Hyg ie n e Pr o c e d u r e s in t h e Ne w No r m a l  Course Outline: 7. Crisis Management and Accident Pr e ve n t io n in t h e Ho s p it a lit y a n d To u r is m In d u s t r y 8. Ris k Ma n a g e m e n t St r a t e g ie s fo r Ho s p it a lit y a n d To u r is m In d u s t r y 9. Ho s p it a lit y a n d In d u s t r y Sa fe t y w it h Fir s t - Aid Pr o c e d u r e Se m in a r  Grading System Grading System: Ave. C l a s s S t a n d i n g : C l a s s Pa r t i c i p at i o n + A t t e n d a n c e 2 M i d t e r m G ra d e : Ave. C l a s s S t a n d i n g + Ave. o f Q u i z ze s + M i d Te s t 3 P re - F i n a l G ra d e : Ave. C l a s s S t a n d i n g + Ave. o f Q u i z ze s + P re - F i n a l Te s t 3 F i n a l Pe r i o d : Ave. C l a s s S t a n d i n g + Ave. o f Q u i z ze s + F i n a l Te s t 3 F I NA L G R A D E : F i n a l Pe r i o d G ra d e + M i d t e r m G ra d e + P re - F i n a l G ra d e 3  Required Output 1.Various Learning Activities (Face-to-Face and Online) 2.Case Analysis 3.Periodic Examinations 4.Quizzes 5.Interactive Recitation 6.Portfolios I. Ris k Ma na ge m e nt Conce pt s & Principle s  I nt e nde d Le a rning Obje ct ive s : 1. Un d e r s t a n d w h a t r is k is 2. Exp la in t h e p r in c ip le s o f r is k a n d r is k m a n a g e m e n t a n d it s s t a n d a rd a p p r o a c h t o r is k m a n a g e m e n t. 3. Diffe r e n t ia t e r is k a n d 4. Dis c u s s t h e le g a l lia b ilit ie s h a za r d in t o u r is m a n d h o s p it a lit y in d u s t r y  It is the coupling of risk and Ris k reward that lies at the core of the risk definition, and the innovations that have been generated in response make risk central to the study of not just finance but to all of the business. According to World Tourism Organization (UNWTO) , is a situation that exposes someone or something to danger harm or loss. >>>Risk can be a physical safety matter, a risk of property loss, a financial business risk, and more. >>>From the moment a person engages himself in the business of tourism and hospitality, whether a sole proprietorship, partnership, or corporation, the risk immediate attaches.  Exa m ple s : 1. Food handling i s one issue that must be adequately addressed whenever someone prepares food for the customers. >>>The danger of food poisoning due to the contamination of food is high if the necessary precaution based on standards will not be followed.  Exa m ple s : 2. It is an inevitable practice in both tourism and hospitality businesses to get the necessary information about their guests and clientele for security reasons, not only on the part of the guests but also on the part of the management as well. The giving and obtaining information per se is considered risk in itself that must be safeguarded accordingly.  RI SK The probability of threat of damage, As applied to the food industry: the injury, liability, or any other adverse possibility that due to a particular hazard occurrence that is caused by in food, there will be an adverse effect external or internal vulnerabilities, on absolute magnitude. Tourism like and that may be avoided through hospitality is a trade or a business. It preemptive action may sometimes reach its desired outcome, but the possibility of not (http:// realizing it should not be set aside. www.businessdictionary.com/definition/ risk.htmloccur).  RI SK @COVI D-19 In the point of view of economics, risk implies future uncertainty about deviation from expected earnings or expected outcome. Risk measures the uncertainty that an investor is willing to take to realize a gain from an investment There is a need to plan on time and think of the best possible means to address the risks and hazards barring the full implementation of the desired plan of the business. When one is in the business of simple sari- sari store, there is a hazard of the proliferation of minor and major competitors. The same would make one realize the need to deviate to usual strategy of capturing the market to a more relevant and significant strategy. When a person is in the business of transportation, they have to think of the erratic prices of the oil in the market. When a person is in the business of travel agency, there is a chance to deviate the tour packages as an effect of the peso equivalency in the foreign exchange. RI SK vs HAZARD Hazard pertains to any source of potential damage, harm or adverse health effects on something or someone, while risk is the chance or probability that a person will be harmed or experience an adverse health effect if exposed to a hazard. It may also apply to situations with property or equipment loss, or harmful effects on the environment. According to workSMARK, (n.d.) a hazard is something that can cause harm while a risk is a chance that any hazard will cause harm to somebody RI SK vs HAZARD Exa m ple s : Event organizing is effective in boosting the economy of both industries, tourism, and hospitality. One cannot accomplish it in just a wink of an eye. It must undergo a tedious study and planning because some risks and hazards are attached to it. Guest performers are considered hazard as they may cause commotion and stampede because of the unruly people. The unruly people are also considered a hazard as they can cause chaos to the whole event process. The overwhelming attendance of guests might also be considered hazard as it can cause traffic congestion and noise nuisance to the nearby establishments. There is a hazard of terrorist attack and robbery as bad elements would love to take chances of executing an evil design in populated and busy areas. On the other hand, the risks that those hazards can cause damage to property and injury to people are very high should the management ignore the essence of risk management in the design of their event. RI SK vs HAZARD Exa m ple s : There is also a hazard in the food preparation in the hotel industry. The people preparing might be a factor of hazard as their knowledge, training, and skills are needed to make sure the foods are adequately prepared. >>>The supplier of the ingredients is also a factor of hazard. The trouble will come in even if the one preparing the food is careful in food handling or if the ingredients per se are contaminated.  Risk management, as defined in ISO 3 10 0 0 , is t h e id e n t ific a t io n , RI SK e va lu a t io n , a n d p r io r it iza t io n o f r is ks. It is fo llo w e d b y MANAGEMENT c o o r d in a t e d a n d e c o n o m ic a l a p p lic a t io n o f r e s o u r c e s t o m in im ize , m o n it o r , a n d c o n t r o l t h e p r o b a b ilit y o f u n fo r t u n a t e e ve n t s (Hu b b a r d , 2 0 0 9 ) t o a c h ie ve t h e d e s ir e d o u t p u t.  Source of Ris ks : 1. Financial market u n c e r t a in t y; 2. Th r e a t s fr o m fa ilu r e o f p r o je c t (a t a n y p h a s e in t h e life - c yc le ); 3. Le g a l lia b ilit ie s ; 4. C r e d it r is k; 5. Ac c id e n t s ;  Source of Ris ks : 6. Natural happenings or d is a s t e r s ; 7. At t a c k t h a t is d e lib e r a t e fr o m a n a d ve r s a r y; 8. Un c e r t a in t y o r u n p r e d ic t a b le r o o t causes Unce rt a int y in t he Fina ncia l Ma rke t s One consideration that a manager should take into in the conduct of his or her business is the uncertainty in the financial markets. Managers must be vigilant enough in determining those uncertainties that could give more impact in the entirety of his business. >>>>The press briefing statement of Former US Defense Secretary Donald Rumsfeld was quoted in https://www.ezonomics.com/whti/ uncertainty (retrieved, 2018). "We know there are known unknowns; that is to say we know there are some things we do not know. However, there are also unknown unknowns - the ones we do not know we do not know." >>>>The statement of Rumsfeld is a reminder to everyone that the awareness on the distinction between certainty and uncertainty could be helpful in many circumstances like the reduction of so much confidence for investors and the protection of wealth for an extended period. Unce rt a int y in t he Fina ncia l Ma rke t s The Tax Reform for Acceleration and Inclusion (TRAIN) Law or RA 10963 which took effect on January 01, 2018 overhauled the National Internal Revenue Code (NIRC) which was adopted twenty years ago. Although the TRAIN may be considered as beneficial to some extent as it decreases the tax on personal income, estate, and donation, it could somehow also produce uncertainty to the financial market as it increases the tax on certain passive incomes, documents (documentary stamp tax) as well as excise tax on petroleum products, minerals, automobiles, and cigarettes. Le ga l Lia bilit ie s in Touris m a nd Hos pit a lit y I ndus t ry Risk management in tourism and hospitality industry is a two-way process: (1) The safety of the guests and employees, which includes avoidance to emotional and physical harm is a moral and ethical responsibility of the operators; (2) Protection to business operations which includes protection against damage to property persons and property and future litigation. Cre dit Ris k Credit risk as defined in Principles for the Management of Credit Risk, https://www.bis.org/publ/bcbsc125, is the potential that a bank borrower or counterparty will fail to meet its obligations following agreed terms. The goal of credit risk management is to maximize a bank's risk - adjusted rate of return by maintaining credit risk exposure within acceptable parameters. Banks need to manage the credit risk inherent in the entire portfolio as well as the risk in individual credits or transactions. Banks should also consider the relationships between credit risk and other risks. Accide nt s Accidents are reactive while risks are preventive. The effects are well known in an accident. There is a possibility of shock on the part of the injured, anger at the one in fault, and confusion on the thing that is supposed to be done immediately after the accident. >>>Accident management is necessary to reduce the costs pertinent to the accident, to wit: damage to property, rental costs, maximization of subrogation recovery.  Some common injuries in the hospitality industry 1. Slip- a n d - fa ll in ju r ie s ; 2. Mu s c u lo s ke le t a l in ju r ie s ; 3. Skin r e a c t io n s ; 4. Re s p ir a t o r y illn e s s e s ; 5. Se c u r it y- r e la t e d a c c id e n t s (Ac c id e n t s h t t p :/ / w w w.a u t o m o t ive - fle e t.c o m / c h a n n e l); 6. Fo o d p o is o n in g ; 7. Ele va t o r a n d e s c a la t o r a c c id e n t s (W in s t o n , n.d.) FYI … Slip-and-fall Injuries. Hotel workers are at risk of falling and slipping because of the nature of their work which requires them to move quickly and faster as they can to accomplish their time the soonest possible. Clientele and guests are being valued in the hotel industry, the reason why the workers are pampering guests and clientele employing service with utmost efficiency. Guests are not supposed to be given long waiting time. The persons assigned in a pool area, lobby, or hallways are also susceptible of meeting the slip-and- fall injuries. FYI … Musculoskeletal Injuries. Working in a hotel requires a lot of strengths and agility because of the requirement of their work to bend and lift that could cause muscular pains and injuries. The severity of the injuries would usually depend on the factors that trigger the injury and the early medical attention. FYI … Skin Reactions. The skin reactions may be caused by the exposure of the hotel workers to a variety of chemicals on a daily basis, like strong cleaning agents. Skin reactions need early medical attention to avoid severe complications. Respiratory Illnesses. There is a possibility that hotel employees usually assigned to the Housekeeping Department could acquire respiratory illnesses due to their exposure to infectious diseases carried through bodily fluids like vomit, feces, and blood. FYI … Security-related Accidents. No matter how careful the management of a hotel and similar establishment is, there were still some reports of accidents that could be attributed to accident and negligence cases like robbery and theft. In this section, the authors have opted to include the provisions of the Revised Penal Code of the Philippines, specifically Article 102 so that the students would be able to determine the corresponding liability of their actions if they would engage themselves in the hotel and similar establishments in the future. FYI … Food Poisoning. Food poisoning is typically being experienced in the restaurants and similar establishments, even in luxury hotels and resorts. It is usually caused by undercooked food, cross - contamination in the kitchen, or other negligent preparation measures. FYI … Elevator and Escalator Accidents. Elevators and escalators which are common in the hotels, malls and similar establishments are very beneficial to both the guests and management as it could give them convenience in getting from one level of a building to another. The management however of the said establishments must exercise due diligence to make sure it is well - maintained and that any safety of the guests is of paramount consideration.  Some common injuries in the tourism industry 1. Accidents due to fortuitous events or acts of God. Accidents in connection with this category are beyond the contemplation of man. The causes are not within the bounds of man. Who would ever forget the horrible Indian Ocean earthquake and tsunami which killed almost 250,000 people, including tourists in Phuket, Thailand and 13 other countries? Listed below are some of the natural phenomena identified around the world: Earthquakes; Volcanic eruption; Flood; Landslides; Erosion; Fire; Storm; Typhoon.  Some common injuries in the tourism industry 2. Transportation accidents. Operators in the tourism industry usually create packages with the following different modes of transportation to accommodate tourists: Air  Wa te r  La n d  Some common injuries in the tourism industry 3. Accidents pertinent to tourism - related activities. Various activities are susceptible to give harm and danger not only to the employees but as well as to the tourism and various stakeholders. Like: animal bites or attacks, drowning, electrocution